Fast efficient, professional staff. Questions answered, time taken to listen to your concerns. Appointments easy to make with reminders sent prior to the appointment. Over all a pleasant experience read more

Today I came in to discuss some blood work from a physical I had last week, done by the same doctor. I have to pay for the visit - WTF? Total crap. read more

Dr. Udall is great. Very professional and helpful in helping me maintain good health. It is very convenient to have the lab right in the same office. read more

Had a timely and constructive telehealth visit with a considerate, knowledgeable, compassionate PA, (Debra).

I love the providers and the new and improved location! The back office Medical Assistant could be a bit more professional. She had called my name to come back, as I approached the door she turned and just walked around the corner. No "hello" or "follow me this way". Then she said, "go ahead and step up on the scale". As I stepped up, she got my weight and height and literally turned and started walking to a room. I asked, "should I follow you?" And she said, "yes". As I entered the room she was with her back to me on the computer, I had to ask if I should sit and where should I sit at. She was actually a nice girl, but didn't seem to know how to communicate properly with patients. Communicate with your patients, introduce yourself, Don't assume they know what the procedures are, explain what your doing to them, smile (even if you are wearing a mask). read more

I have been a patient at Paragon Medical for almost 20 years. I have seen both nurse practitioners leaving very satisfied with the care I have received. I even recommended friends and family to switch to this practice. Ever since the change to Hatfield Medical, I couldn't be any more disappointed. Deborah has been terse and gives a sense of being annoyed with questions. Her assistant is gruff and just down right rude. This is my experience with being a patient and with being there as an extra set of ears for my 82 year old mom. Both of us left feeling so unsettled by the bad attitudes. The final thing leading me to write a review is the action taken for simple blood work for my thyroid. Almost a week after the test, I called the office and they said they had gotten my results a few days prior and wasn't sure why I hadn't gotten a call. My message was sent to call me. Three days later and no call. By this time, I had run out of thyroid meds. I call again explaining the true need for a call back. That night I get a call from the doctor after 6:00pm on a Thursday with my results. The script was called in and I go to pick it up on Friday and I'm told there is an insurance issue. They wrote the script wrong AGAIN (same as last thyroid refill). I called to have Hatfield correct the situation this morning after waiting over the holiday weekend. Now I wonder how much longer I will have to wait for a call back. RIDICULOUS!! This NEVER happened under Paragon. The Hatfield chain has been HORRIBLE! Once this is resolved, my family and I are looking elsewhere for medical care. read more

Hatfield Medical Group Paragon is a five-star clinic to go to see a doctor. The staff there front the front desk ladies to our nurses, medical assistants and the doctors are a group of well trained professional, efficient, polite, and caring. Thank you on behalf of my husband and my family. Wishing Paragon Hatfield Medical Group C enter many years of great success to come in our community. God bless all the staff with the Medical Group Paragon. Hugh Sr and Lil are very grateful to the two front desk young ladies under Jose's team who are professional and patient and got us scheduled with Dr. Griner in time due to an X-ray result issue, pretty unexpected, the day before we took off by car to Cali!! Thank you very much for your efficient service. read more

at my PCP's insistence, I scheduled a mammogram. I was told be 'imager'- results would be in 3-5 days. TWO weeks later I called to get results. It took two days of telephone tag to speak to a person who told me no one was available to discuss the results. It would seem the procedure is low in priority- however, billing insurance is . And- I'm still waiting for results...... read more

Dr Griner at Hatfield Medical Group has been our primary care physician for over 20 years. We feel he is one of the best in the East Valley! He takes the time to explain all our questions and is very thorough with our health. His assistant Ann is wonderful. We highly recommend them. read more

Dr. Udall is the best. Always takes his time to explain what is going on with my health. He even called me on a Sunday night to discuss some lab results that came in late Friday. Office staff is also great to deal with. read more

In-person appointments are almost always preferred, but in these coronavirus times, and based on what my appointment was concerning, a tele-med appointment was perfect. The technical connection was simple, the discussion was as good as face-to-face, and the appointment went very well. Paragon/Hatfield continues to provide great service and care. read more

I'm so glad I switched to this office . The front office staff is very nice and welcoming. My dr is amazing and listens to all my medical needs . read more

From the doctors to the staff, everyone here is vesting in helping you to get well and stay well. Dr Udall is the best. The NP's and MA's are great too. They're always willing to work with my schedule and get me in as soon as I need. Love this place! read more

I've only had good experiences with Dr. Udal. The office is clean, staff is kind, wait time is reasonable, and I feel that I am fully taken care of. The staff answers all my questions clearly. I recommend them to anyone who asks where to go. read more

Friendly, caring staff. My doctor takes time to explain things to me. Very caring.

Dr. Udall at the paragon office is God's gift to the medical profession! He is kind, gentle, professional, and knows a n enormous amount about the body and mind. Well worth seeing for any medical issue or problem. read more

Receptionist could really update her manners and possibly choose better words or phrases, Doctor Udall is very professional, and gives good advise read more

Fast and fair prices. Appointments book out well over a month. Make sure to have all info prior to calling:

My mom needed to SEE & BE SEEN by her pcp. Shes 87 and had a sore throat. I don't know to set up a video appt. I went to the office. 2 hours before her appt for help & was told someone would call to walk me through the process. Big surprise,No one called. I called 10 minutes before the appt time. Video was a bust. Mom still not feeling better. She doesn't have covid. Shes had the shots. She needs her doctor to assure her its ok to take a breathing treatment & to turn on her oxygen when she starts feeling so run down. She didn't get it from Hatfield Medical. read more

I have only had great experiences with Dr. Udall in the 25 + years he has been my primary. Now, since Hatfield has taken over my experience has nosedived. As needed, I have for some time taken medication for back spasms. Always got a 90 day supply which lasted me longer than that since I do not take daily. Suddenly under Hatield the script was cut to 30. When I queried this I was told I would have to come in to the office to sign a drug use contract. In I went. Had to pay a $15 copay just to sign a contract. Was assured by Dr Udall that next 2 scripts would be for 90 and then I would have to sign a new contract. So now I went to get new script. Took pharmacy 5 days of faxes. Finally got my script FOR 30 days. Things have gone downhill. read more

Had to wait several days to get an appointment then I got there and she said oh I called you and left you a message that the nurse practitioner had an emergency. Absolutely No I am sorry or oh good grief you must not have gotten my message - nothing just a so we will need to give you another appointment. I was so sad/mad for the non-compassionate way this was held. I showed her my phone and said you did not call me and she said well I left you a message. She gave me my new appointment which was in five more days and I was in pain and I said before Hatfield I was always able to get in and get help if I was in pain I had hurt my knee anyway she said if you're in pain go to the urgent care. That's what she said I took my little card with my appointment and as I left there was no I am sorry I apologize - nothing no compassionate so you should take that off your advertisement! I hate Hatfield!! I usually don't hate things but we have had nothing but grief with them we love doctor Griner and are having to change doctors because of Hatfield. I Wrote a letter months ago about the problems we had and it was long and detailed and I delivered it to the office and never once did anyone call and want to check about anything or to say were working on some thing absolutely nothing I cannot believe it's run like this but the new doctor were planning to go to doesn't open up in Gilbert until January so we're kind of stuck but we're sick about having to leave Dr. Griner he is wonderful just don't know how he chose Hatfield!!! read more

Terrible.....For some reason (convenience mostly, I'm sure), I have been a patient of Paragon for more than 10 years. Dr. Udall has been my physician, although I have never met him. I am fortunate to be a fairly healthy person, so I rarely need to go. When you call in you have to listen to an outgoing message that is nearly 90 seconds long telling you "they can't do this, or that, you are required..." I realize that the phone thing may be a simple pet peeve of mine, but when you visit the office you will quickly feel the poor attitude of the employees (assuming they are the same as from my last visit). Again, I know that many times people in these roles are under a lot of pressure and customer service can lack....but it goes on from there. A few months ago I received a bill from them dating back nearly 3 years. There were 3 line items, one from a visit for me and 2 for my daughter who in now in college. I am usually running around town all day and with my clients so I don't typically have a lot of time to make calls on things like this, so I called the following week and was told that the person I needed to speak to was our of the office ill. I explained that I would like to get to the bottom of this now as I am uncertain of when I would have time to call again. The lady I spoke with did try to be helpful and explained that the billing company that they had been using had not been properly billing so they just had discovered all of these uncollected bills. After play phone tag we never connected. I have now received a new bill from them, started the process over again and again the person I needed to speak to was out sick...again left message, except I answered when she called back this time...However I was just wrapping up a meeting and asked her to give me a minute...I could feel the attitude over the Her"do you want to call me back", me "no, I just need a minute", her "you can just call me back", me "hold on one second please" (all the while I am trying to say goodbye to the people I had met with) Her after 10 seconds of silence "sir, you are going to have to call me back..click" I called back within 30 seconds and got her out to lunch message, not surprised. Today I actually made contact with Cheryl, she explained that these bills were not her problem and I just had to pay them. She stated that there had never been an issue with their billing company (even though 2 other people told me the opposite). She was impossible to have a conversation with, the more questions I asked the louder she got. At one point she told me that I need to stop yelling at her?!?!?! I explained that I wasn't yelling, just matching her.....This went on, Cheryl continued to be impossible, every time I asked for her supervisor, she would say "what do you want them to do", I would reply I need someone who can be reasonable, she would just start all over again. Finally after 3 times around with that, I insisted on her supervisor, whom I was then told she was out of the office. I asked for a name, she said it is Marci, I asked for a last name and was refused. I realize this is SUPER long, hopefully it conveys how impossible these people have been. I can't understand why I am getting bills from 3 years ago??? The lousy customer service from the start should have been the final straw, shame on me for letting this go on. read more

We have been patients of Dr Griner for about 5 years. We have seen his NPs as well and they are really good but Dr Griner is in a league of his own. He is the kind of Dr who will sit and listen to you like an actual person and not just sit at his computer and type away as you talk. We have gone to several specialist to find out what is going on with my wife and Dr Griner is the only Dr we have seen who took us seriously and showed actual concern for the issues we are facing. Even if we move outside of Mesa we will continue to come and see Dr Griner for years to come. He is one of the best Drs in the valley and genuinely cares for his patients. His medical assistants were also very professional and listen to us when we go in. There used to be some issues we had with his front end staff but they have made changes to personnel and they are great. I have had zero issues with them in the last couple years and they have been very accommodating when things unexpectedly arise. If you are looking for a real Dr who will treat you like a person and not just an opportunity to bill your insurance I would recommend Dr Griner. His office is setting the bar pretty high and they impress me each time I go in. read more

I can't find the words to express how disappointed I am with this office. I have been a patient for years prior to this office becoming associated with Hatfield. My wife needed an appointment to refill a prescription, who is on the same insurance I just used in this office two months ago, and they refused to see my wife because she "hasn't been seen in three years and is on commercial insurance", no exceptions. That insurance they wouldn't accept for her is the same insurance I just used two months ago. Dr. Griner from this office is a personal friend of the family and I have several family members and friends that use this office, and they still would not make an exception because "we don't take commercial insurance"; however, they took it two months ago when I visited the office. In addition since becoming Hatfield the front staff is rude, argumentative, and customer service has worsened. Transferred my family records elsewhere and am encouraging my other friends and family to do the same. read more

Don't waste your time or money. Receptionist are nice but are misinformed. I inquired about getting a cortisone injection ( for arthritis in my thumb )was told they could do it in the office. Paid my 30$ co-pay. Waited 20t minutes,then was told they do not give cortisone injections !! What a waste of time & money ! I should have learned my lesson.I a few months later i call to make an appointment for weight loss ( appitite suppressant phentermine) was told again he'd be able to help me. This time waited 45 minutes just to be told by Dr.Udall he doesn't prescribe phertermine . He thinks "yes you will loss weight but you will gain it all back plus 10 more lbs" !!! Really ??. ( I was willing to take that chance since my sister had great results with it & kept the weight off ). When I requested my co-pay back (the wasted time I can't get back !) The billing girl Cheryl said I owe 65$ from August !!! So all of a sudden I owe 65$ ?? I've been there at least 3 times since August ( 7 months !! )it was never mentioned I owe anything ! Always pay my co-pay..I can go on about past problems but it's getting too long..bottom line don't waste your time or money !! read more

Well, if you need blood work done in their facilities be prepared for a long wait or told to come back another day. When I called to check on lab times I was told the last appointment before lunch was 11:30. I arrived at 11:00. Told the receptionist I was there for labs and was fasting. She was training and was being helped with the check in process...but I didn't care cause I was there before the 11:30 cut off time. After about 15 minutes of check in...I took my seat to wait my turn. In a couple minutes I was called back up to the desk. I was then told I was too late to get my blood work and the lab technician had already left. I could come back Monday cause she was gone for the day or go to another Hatfield facility. I elected to go to another Hatfield clinic and was reassured that there would be a technician there to help me. I drove to the other office and was told they could not help me either and I could return at 1:00 and hope I would get in. I was fasting and hungry...I was upset and whispered I don't like Hatfield as they said...have a nice day as I stomped out. What's up with this new provider? Shame shame on them. It's hard to get your labs done by Hatfield. Good luck! It's hard to make an unpleasant test worst...but they have succeeded! read more

Two years ago, October of 2012, I sought out treatment from Dr. Collin Udall. He saw me immediately which was nice. He diagnosed my condition, then said to do a follow up. The follow up he changed his mind and said he misdiagnosed me and to take more pills. I was in excruciating pain. He ignored my calls and wouldn't return my voicemails. Long story short it took a total of 10 doctors and two years to finally figure out what was wrong, and Dr. Udall could've figured it out if he just would have tried. He'll kick you to the curb. He doesn't care. Go somewhere else. read more

fNP Debra is great she listens and cares ,she is a great medical provider . I been going to her for years and always supportive I would recommend her to any one read more

I've been going to this practice for a couple years. My son was in a car accident last year and went to see the nurse practioner. They said I had to pay out of pocket since it was a car accident even though I had health insurance. My insurance company said they CANNOT do that. They have to accept your insurance. The nurse practioner ordered X-rays, re-ordered X-rays again, ordered an MRI, which was rescheduled FOUR times because the office at Paragon messed up the paperwork. What a mess...even my insurance company said this is horrible service from your doctor. After all that, she said oh you're fine, everything looks good...even though he was still in pain! The office staff is pleasant and appointments are fairly easy to make. Just think there's better out there! read more

Don't waste your time with this practice. I've been going to Paragon for about 5 years and have had the worst experiences. My husband always asks, "why do you keep going back"? I guess because I didn't want the hassle of finding a new doctor. Anyways, after my son having to see Dr. Udall and the experience he had, I AM DONE! My son had swelling in his feet (he's only 24) and after about 2 weeks decided to see Dr. Udall. First of all, the doctor said "let's wait it out", after saying this has been going on for 2 weeks. Did some blood work, then told my son to wear "compression socks". Okay, really? He seemed so dis-interested. The experiences I've had are 1) they are horrible about calling back, especially when waiting for test results. 2) the nurse practitioner rushes through appointments. After seeing her when having pneumonia and not getting any better after antibiotics, she said "wow, you're here again? read more