My truck was towed in on a Friday after talking with a man named Nick who sent what seemed to be a…read morefair estimate at the time. Nick later told me that I didn't need an alternator replaced but instead a new battery. He then sent a new estimate which was even more than the previous one. I felt like I was being taken advantage of and told him not to do any further work. I then asked what I owed at that time. He said that they changed out the battery and it was $400. They charged me $400 to swap my car battery...that to me is outrageous !!!!

I brought my van up from the lower 48, then a ticking started in my motor. They allowed me to drop…read moreit off and diagnosed it that day. Because everybody is so backed up on scheduling for services, I had to leave my van while I was in the lower 48 to get it fixed, but I was able to communicate via text or phone call with Zach and the process was fairly seamless. They fixed the issue, diagnosed another one, and was able to fix that in the same timeframe. Overall, would recommend! Love the after hours pick up option, too.

We were traveling in Alaska and had an intermittent check engine light. I called Peak Automotive…read moreto ask if they would run a quick diagnostic test to see if there were any problems. They said "come on by". Upon arrival Randal quickly attended to the test and put our fears to rest. These folks could not possibly be any nicer or competent!

A trustworthy shop with a great crew. I've taken my car there to get an oil change a few times and…read moreit's now my go to place. I've had other repair work done on my Jeep Patriot, and they were great with scheduling and charged me much less than competitors. They also have the cutest shop dog to keep you company while you wait!

If you go to Master Auto all you're going to get is empty pockets, they are charging $170 an hour…read morewhich they don't tell you when you drop off your vehicle by the way, I went in there to have three things done one of them being somewhat major my tea case needed split and a weak fixed. I told them it was because of a pinhole rubbing problem inside the t case that happens underneath the pump I told them exactly where it was going to be what the problem was everything the other two things were simply take a court of ATF out of my transmission and put a quart of Lucas oil stabilizer back in, and change my spark plugs and wires. When I dropped off my truck it had three quarters of a tank of gas, and I left them for 12 packs of soda for doing the complete job as a thank you now 2 Days later I get a call saying there's a hole in your TKS and there's nothing we can do about it, and do you realize how thick that Lucas oil stabilizer is his exact words were I am not going to sit here and watch it drain down the tube for 3 hours those were his exact words I'm sure he would have charged me for those 3 hours of sitting around too, so he denied to do that after accepting the job.. FYI you put the Lucas oil stuff next to something warm like in an engine bay and in 10 minutes, guess what it pours out just fine. They then told me I could come and pick up my truck it was ready to go and they had changed the spark plugs and wires. I got down there and he charged me just under $400 and in the end all that $400 got me was a plug in wire change out.. they put down 2.5 hours of Labor time just for the spark plugs and wires, and my truck went from three quarters of tank of gas to a quarter a tank of gas.. so what you guys do use my truck to run to the parts store all day? At $170 an hour none of this should have been an issue none of this should have taken place and I should have been able to go in pay what I was supposed to pay which would have been around 1,200 bucks and drive my truck home happy. Don't come to these guys unless you just need an oil change, battery change, oh and I guess we won't forget about spark plugs hahaha

I had three repairs done by Master Auto. All were timely, done well, and a great value. I take all…read moremy cars here now! These guys rock! They fixed an issue the Chevy dealership caused in my Sonic, that nobody could figure out. Well, except Master Auto. They figured out the car was filled with the incorrect brake fluid, promptly diagnosed and fixed the issue.

Fixed my bfs Prius, I picked it up from him. He was very kind and he had it fixed up within just a…read moreweek or so! Fair in price as well. Would go back! Highly recommend him.

Outstanding service! Paul was very accommodating with my schedule to get my brakes fixed. I dropped…read moremy truck off and while he worked on it he called to keep me updated on what he found and what was needed for repair. His explanations were thorough and knowledgeable. He even took pictures to show me the good and the bad. He also worked late to have my truck back to me that night. (Thank you.) Paul is a wonderful man and an excellent mechanic who does honest work. I highly recommend him to anyone looking for an auto mechanic.

I had an appointment for tire changeover this morning…read more I went to the Swanson Ave location. Driving along N. Tommy Moe Dr. an employee got out of his car from the parking lot and ran out into the street right in front of me so I had to hit my brakes pretty hard to avoid hitting him. He darted into the employee entrance door in the back of the building. This guy literally played frogger running into traffic. I went to the tire shop. There was a sign on the front door that said the tire changeover is to be checked in at the front desk of the other building. So I went to the other building. The skinny white woman at the counter mumbled when she spoke so I couldn't tell what she was saying. She also barely moves her lips when she speaks like a ventriloquist. She was very grouchy and rude. I was able to decipher that she was telling me that my appointment was at the other building and pointed to the building next door. So I walked over to the building next-door, which was the building I had initially went to with the sign telling me to go to another building. The ill tempered Burnett lady inside told me that I need to go back to the first building and pointed me towards the other building. I told her they had just sent me over here. She turned around and walked away. So I begin walking again across the parking lot towards the other building and this time a third employee with bad posture was walking out the door and met me in the parking lot. He told me that there was another location near Carrs where my appointment was. (He was also rude And grouchy as well, but at least he told me what I needed to know. This information would've been helpful at the very beginning).

The service from here is always top notch, and prices are reasonable. I like all the staff from…read morethe front desk to the mechanics.

I contacted Jeff the owner about a question related to a possible employee issue and unfortunately…read moremy efforts were not responded to so I have downgraded my original 5 star reviews to reflect the lack of a basic polite follow up response to my inquiry and efforts. I can no longer recommend this Midas Franchise.We have taken our business to Mike at Quality mufflers of Wasilla with great results! There is no reason for an owner to not politely respond to an inquiry regarding a public and well documented statement that "MIDAS DESTROYED MY TRUCK" and then said person was compensated with a hoodie? That doesn't add up and deserves clarification and follow up in my humble opinion. My reach out was disrespectfully ignored to date! So very disappointing and no longer recommending this MIDAS Franchise going forward, I've tried... I advise go elsewhere!!!

HORRIBLE! I had a leaking tire. They told me it would be almost $800 for two new tires. I…read morebrought it to the local tire shop and the had me fixed in 10 minutes for $25. This shop is everything that is wrong with mechanics. They suck!

My husband & I have been blessed with well-behaved cars (knock wood!) that aren't constantly…read morebegging for a trip to the mechanic, but even the most awesome car sometimes needs a tune-up or repair. We've taken two vehicles to Bumper to Bumper -- my college-car Ford ranger pickup years ago and a Subura station wagon last week -- and we've been pleased with both visits. The guys who work there are friendly. They keep in touch throughout the repairs. They do a great job. And most importantly: they don't cost a fortune. Both bills ended up being way less than we anticipated. So if you're looking for a good mechanic in the valley that charges reasonable rates, you can't go wrong with this place, in my opinion. Heck, they're even be worth the drive from Anchorage.

I recently moved to Alaska and have been having the worst of luck with cars. Wires going bad,…read morestarters suddenly not, and teeny tiny rocks causing massive amounts of headache and noise on my rotors. Les, the owner of Bumper to Bumper, has always been there for me! He has even done two house calls (for diagnostics) for me for no price. The tow company he uses charges half the normal rate in the valley (in the winter time, no less!) and they are always quick and speedy with repairs. The guys at Bumper to Bumper will always be my mechanic in Alaska!

Brought in my Audi for alignment they did cel scan which I already knew what for charged extra $229…read morewhen no one gave them permission or told them to do it if I was in town to pick it up myself best believe I would pay them for it if I don't get refunded for it there gana loose lots of business called twice no answer. This is shady!

February 2024. My wife needed a block heater installed on her 2019 Subaru Forester. Aside from…read morecoordinating family carpooling into Anchorage Continental Subaru, we decided to try the valley since we live here. Wasilla's garages were overpriced with one garage billing $1,500 for a simple block heater install. Meanwhile Palmer's garages were similarly overpriced average $550 up to $750. It seemed to good to be true when we phoned Edmund's Import Auto. They quoted to us THREE TIMES $350 down to $338 over the phone. Finally my wife signed off with her e-signature at their front counter's computer for $338. He stated they would have it done next day at $338, so we committed to them. Bold faced liars! Next business day Edmund's Tracy said "Sorry, there was a mix-up, actually the cord doesn't fit the exhaust so we had to fast-lap another block heater!" "New price is now closer to $500!" My immediate thought to myself: "WTF!!" I told Tracy both she and her coworker stated $338. No if's, no and's, nor but's. Told Tracy my wife signed off for $338. Tracy denied this to me over the phone. Tracy literally LIED to us! Disgraceful. At that point it had deteriorated to a "He said! She said!" situation. If you value the integrity of your word, then do not go to Edmund's Import Auto because they don't value their word to you! Summary: DO NOT BRING YOUR VEHICLE to Edmund's Import Auto of Palmer Alaska if you expect quality customer service! They will lie to your face and rob you blind!

Knowledge mechanics providing great repair and maintenance services promptly at a reasonable cost.read more

We have been taking our cars to EGM for 2+ years. All staff are trustworthy and skilled. Great work…read moreand would highly recommend them! Exceed expectations! Timely service! Accountable!