I generally love Academy. But I'm disappointed with a recent…read moreinteraction. After making an online order to pick up in store, I went to pick it up. I was given my order minus one item. After letting the cashier know it was missing, she looked at the computer and said, "oh. Yeah, it was cancelled." I told her I never received a notification of it being cancelled and she said, "well, we don't have it, that's why." I asked to get the same item in store but in a different color since it was a bundled purchase as part of a promotion. She said okay. I quickly went, found the item, and took it up to her at the register, where she CHARGED ME FOR IT. I asked why I was being charged if I had already paid for the item and she said I will get my other item's refund in 7-10 business days. I paid and left. When I got home, I received a notification that my item still hadn't been picked up in store. ???????? I called customer care and they said they couldn't do anything about it and to call the store. I called the store and they said the same thing and that customer care should have handled it. So now, either my item or my money (or both) are floating around somewhere and there's no one who knows how to just cancel the item and reimburse me.

Went today to return my daughters soccer cleats, the second time in two weeks because of wrong size…read more. Anyways went to the customer service desk after entering the store and waited for 5 or so mins while associate was helping another gentleman. While standing there a male associate named Phillip approached me and asked if I was wanting to return an item. I stated yes I was and he stated, and I quote " well you're going to have to go get in the back of the line, we can't have you cutting in front of all these other people". I explained to him that a week prior that I went to desk at first like you do anywhere else and that I was not aware I needed to get in the purchase line. He continued to walk behind me and follow me to the line after I told him I did not appreciate him accusing me of breaking in line as I was not aware this was the expectation . He was super rude and has no place working with the public with his terrible and condescending attitude. Spoke with manager Chandra and she stated she would speak with him, but I assume it will not be handled as she stated this was not typical of him. After reading several reviews on here with similar complaints maybe it's just the culture of the Gastonia store. I will not be back . Attached is the signage that clearly states what I did, just to be treated and talked to like trash.

horrible place !! DO NOT BUY here the manager was rude and I don't think the clothes are even…read moreauthentic. THEY ARE SELLING FAKE Jerseys.. I bought a jersey here for almost $175 and all the stitching was off and the main older guy who said was the manager was rude and yelling and telling me he wouldn't exchange my jersey and ran Me out the store horrible customer service.. I didn't even want a refund only was asking to exchange for another jersey without all the stitching errors. they have faulty products DO nOT but here !

For some unknown reason, my daughter is a fan of Boston sports teams. I don't understand it as…read moreshe's only been to Boston once and that was last year. Shopping for a gift for her, I stopped in here. They have an entire wall of Dallas Cowboys gear, which seems odd as we're in the Charlotte suburbs. Other sports and teams are represented. [Review 12610 overall, 2402 of 2019.]

I came here to see if this store would carry the latest new releases. I thought that maybe, just…read moremaybe, Gastonia would be the hidden gem to nab some of the new releases but I thought wrong. I come to several sneaker stores in this mall and none of them have the latest releases. The associates weren't very helpful. No one greeted me when I walked in. There were about 5 associates there working and only four customers in the store. I finally had to walk up to an associate and ask my question. The women's section of the store is small. They have more kids and men's selection but little women's which sucks. The amount of clothes were sparse. Some tracks only had about 5 items on it. Not sure if I would come back here especially for the latest women's items.

Had a great experience at this store. Though I didn't win a raffle for the Jordan 11, Ebony and…read moreTrent were very helpful and ultimately helped me in landing a pair. I'm truly appreciative and will probably make the drive from Charlotte to Gastonia based on this great experience. Thank you both again!

With Dillard's closed, Belk at the Eastridge Mall has the corner on higher end fashion and…read moreclothing. This store is neat, tidy and very well stocked. It's probably the nicest shop in the entire mall. Prices are in line with the Belk brand. Not cheap but not overly expensive either. Quality is good and I found a few deals on dress shirts in the men's department. Paying for my purchase wasn't perfect - it was not terribly easy to find a cashier but once I did, it was smooth. Well done, Belk. [Review 12603 overall, 2395 of 2019.]

I like their current designer brands a lot! Especially Free People. Looking forward to new outlet…read morehere!!!

The environment was very welcoming a good vibe to be in. The manager/owner gives you range on what…read moreprice u feel is fair when it comes to selling shoes to the store which is a good feeling, so u won't feel pressured into settling for something you didn't think was fair. The over all experience was very good and if you are thinking about selling shoes hit up that store they will get you right!!!

From the owner: Call or come in today for the most high end sneakers & streetwear. Including Jordan,Yeezy,Dunks,…read moreDesigner Brands & more!

I usually shop in their store! But during the Holidays I shop on line! I place a $577.44 order on…read morethe 14th of December, never received the Christmas gifts I was to give to my grandchildren! I put in a dispute and the denied it! I will never buy another thing from TJMax or Marshalls or Home Goods again! I have resubmitted my complaint and asked for the products I never received or my money back!

You would think ... Beento one TJ Maxx you have been to them all, right? Well I can tell you some…read moreare nicer than others. This store is clean and organized. They are continuously putting bew items out and they seem to gave a wider variety but I am sure they don't have cibtr of that (albeit they have control of what they put out on the floor). Customer service was great. I asked a question from one of the ladies who was putting our inventory. She was nice enough to see if they had what I was looking for instead of the typical answer I get at many others... "Everything is out". When I checked out they asked if I found everything I was looking for. I mentioned one item I could not find and while I was still unsuccessful she asked all the associates if they had seen or was aware of the product. Lastly they don't wait until the line wraps to the outside of checkout to request help. They were astute enough to request cashier's for assistance. I appreciate as I was in a hurry.