I dropped off 2 cushions to be reupholstered late Oct. small job, worth around $300 to them.
When you enter, there is nobody upfront.
There's a very strong cigarette smell that greets you as you enter that reminds me of days long past when many people used to smoke indoors. I should have taken that as a sign that this experience wasn't going to go well but I pressed on.
I was, eventually, by an employee there, told it would take 3-4 weeks total to get the work done, left the cushions, along with a deposit.
The project waited. I didn't want to call and check in or bother them, most people don't like that.
At the 7 week mark, I was in the neighbourhood, stopped by.
Nothing touched. Cushions staring at me exactly where I left them.
I asked the same guy, what happened?
"We've been busy" -him
"Do you own a phone"-me
He had a fair bit of trouble finding my invoice even though I had a pic of it on my phone to reference the deposit and it's existance.
I took the cushions back and paid for the fabric which I now possess. The search for a reputable upholsterer continues.
Nice to leave 1954 behind as I left. The smoke, brutal paperwork and ignorant customer service reminds one of days long gone, except at this business.
I don't recommend this business. I think the above review explains why.
Disappointed. read more