I have frequented this Harvey's a couple of times within the last eight months. It's time to update my review and bump up my rating.
To make an exceptionally long story a lot shorter, I had a horrible experience at a Harvey's in Etobicoke a few days before this visit. I was trying to redeem a free birthday pie and the barcode didn't work. The woman stated that it was used already, but also insinuated that I had lost it and had already claimed it myself. Nope. She made me feel like I was at fault.
After speaking with Harvey's guest experience on the phone, I got a new code and expiration date for a free birthday pie. It did not have a barcode, so I'd have to show these details to a staff member at Harvey's.
Last Wednesday, I was doing my regular errands in Whitchurch-Stoufville. I decided to get my apple pie at this Harvey's. The last time I was here was in December 2020.
I parked in front of this Harvey's-Swiss Chalet combo store. The main entrance was closed. The door closest to the drive-thru is the only entrance-exit here. A couple enjoying their meal on the patio also mentioned this detail to me as I was reading the signs. It was like I got the message in stereo. I like how helpful folks are here and I thanked them.
I walked up to the order area and waited as I saw roughly seven staff members preparing orders. It was quite the sight seeing orchestrated, organized chaos! Eventually, a nice man came over to help me out.
I indicated that I was redeeming for a birthday pie. He took my word, which was the exact opposite experience from that in Etobicoke.
"You have the code, right?" he asked me.
"Yes," I said and showed him.
He didn't bother entering it into his system. He got a special card to swipe and grant me a free apple pie in the system. It was so seamless that I was relieved and happy.
He asked me if I wanted anything else. I asked about the chicken fingers. The maximum number that you can get in a combo is four, but you can always add more if you want. As a result, I maxed my order out at four. I typically get either onion rings or upgrade to poutine as my side. I felt like a salad and got one with Chalet dressing. I was so happy that I was at a combo store. I love Chalet salad dressing so much!
I got a cup, paper straw, and a lid. I paid using my debit card. I tapped and was done. He said that it wouldn't take took long.
I went over to the fountain machine to get a Diet Pepsi. You don't get any napkins there, but you can throw the paper straw wrapper over there. This area was impeccably clean.
The male staffer wasn't wrong with how quickly my order was processed. I had barely stood there and he called my name. I felt bad for the older gentleman who was waiting there when I walked into the eatery.
I thanked the male staffer for all his help. I walked out with my meal and headed home.
The chicken fingers are amazing. I got sweet and sour dipping sauce. For every two chicken fingers, you get a dipping sauce. It was generous. The chicken is white meat and a decent size. Each chicken finger was tender inside and crispy outside. It was my first time having chicken fingers at Harvey's. It won't be my last. The sweet and sour sauce was awesome. It was perfect. Not too sweet. Full of flavour. All good!
I loved my side salad. It's essentially a salad from Swiss Chalet with Chalet dressing. Although it does have iceberg lettuce that it's my favourite, I still enjoyed it with cucumbers, tomatoes, shredded cabbage, and a few mixed greens. It's all about the Chalet dressing!
My Diet Pepsi was exactly what I had expected. It was fizzy and wasn't watered down. It hit the spot on a hot summer day.
My apple pie was so good. It was crispy with a lot of apple filling. It was satisfying to have and consume it at long last. Yay!
I was overjoyed with how yummy my food was and how great my experience was here. Back in December 2020, I went through the drive-thru, and ordered a couple of burgers and pies. I also had a positive experience then. I dig this location.
The Etobicoke location could learn a lot about customer service from this one.
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