*Great food* (Cooks) 5 star…read more
My experience is with a rude/unhinged server/manager Sunday Oct 4th 2026 approximately 6:20 pm
She projected her day on me, she says sorry just finished a rush was her reasoning.
I could not find her or anyone to help me as I walked around the restaurant for 10 minute, cooks looked at me serveral times, I guess I came at the wrong time for service.
I had asked for a manager & that's when she started projecting with the insults, calling me rude, bringing my daughter into it when my daughter went home across the street to go to the bathroom & manager telling me why my daughter left, really! great customer Service.
I told her to stop 3 times but more insults kept coming, she said why do you come here then, I replied because I like the food, but not so much my service by her....
Busser then trying to cover for her, he said there is no one to speak to she is the manager after she already said i could speak to someone, that was like pulling teeth to have her write it down, scribbled on a piece of paper you can't make out part of the phone number or the name, you can't make this stuff up, she needed to deescalate You can clearly see the way she wrote on the paper, by this point I was in shock with her behaviour & continued projecting.
I get it when you work together you want to cover for one another, so I thought I would address it here... anyways great food, but the lady server/manager representing ZAKS do better, I did not leave a tip & that's where her emotions took control of her.
it all started with the sausages, no Jams for toast, no hp sauce, no extra napkins when needed, not asking if we would like refills on pops bringing my 1 sausage to go on a plate & takes the hp sauce away lol, but she just finished a rush is what she claims & that makes it ok, but yet I've been to ZAKS serveral times this week and there's no one in there when I've been in, if this is how she acts when not busy, I could imagine when it is busy.
again do better as a manager, I'll say it again, you are representing ZAKS IN OTTAWA., Don't sabotage something that's not yours.
The way you talk to customers, I wish the owner saw her whole demeanour....that would be grounds to be fired or time off.