great job ,replacing my window was fast and painless. I recommend jeff ,he was reasonably priced…read moreand showed up when he said he would.

Jeff, worked quickly and fixed the broken glass, communication was great and showed up and time and…read moregot the job done, Strongly recommend.

The experience I had with Rick Jr. with Ackman Glass and the installers from Lake Geneva Window and…read moreDoor turned into one of the worst customer service experiences I have ever had. At first everything went normal, Rick Jr. came out with Bill, the lead carpenter, to take a look at what the job entailed. I had showed them both what was needed. We discussed that they would need to do more framing for the new door as it would not take up 100% of the large opening. Bill and Rick Jr. assured me that this was not an issue. Ok, everything sounded great, let's do it! Door was ordered and an install date was set for the 1st of July 2024, I had a custom 4' wide Kolbe and Kolbe entry door installed. The door was beautiful, well-built, and made in Wisconsin. As soon as the door was installed, attitudes changed. There was some damage to the door and weather stripping. They ordered the weather stripping but ignored me on the damage. All good, you have to take the good with the bad, so I moved on. Door worked as it should, except it would rub on the bottom when shutting it. The installers would come out and adjust the "adjustable hinges." Now fast forward to March 24th, 2026. I inspected the door after the winter and found the door needed weatherstripping and adjustment, because it was rubbing on the bottom. The hinges were maxed out on adjustment, so I looked deeper into why besides its size the door was sagging so much. Eventually I got to the point of pulling the trim off the inside so I can see what was going on. The pictures attached show that the door and framing were installed far from correct. None of the hinges or striker plates are screwed into anything but the door frame; this does not follow any of Kolbe and Kolbe install requirements or common building practices. This has caused the door frame to warp on the hinge side due to the lack of proper framing and six 3" screws missing that are supposed to go through the hinges and into framing of the wall. I had been locking this door at night with confidence and now I see that it could have easily been opened due to the striker plate not being secured. I sent Rick Jr. an email with pictures of the install and the weather stripping needed. I received an email stating that Bill will try and stop out Friday. The next morning, I get the run-around email of "I showed Bill the pictures of your concerns and they typically do this when there is no framing behind the hinges but is anchored under the outside weather stripping". Dismissing all of my concerns. Now what am I to do with this? The person in charge is not interested in fixing this and the people that put it in say its correct. I called Rick Jr. and spoke to him on the phone and asked him to come over and look at it. The amount of arrogance and disrespect that Rick Jr. can carry in a phone conversation is overwhelming. Bill and two younger men showed up to look at the door with attitude and confrontation written all over them. Mind you my children are home at this time. I got cussed out and disrespected in my own home, Bill being the voice of most of this. Well, the kids are within hearing distance, so I asked Bill to relax. With a loud "F$%# this!" he walked out of the house. A few more comments were made and I lost my cool outside in the driveway, this amount of disrespect to me and now my home was unacceptable. I contacted the door manufacturer and was told after emails, pictures, and phone conversations were exchanged that the door was installed incorrectly. The regional manager's advice was that I have a local contractor remove and re-install the unit. After the words said and the actions taken nobody from Ackman Glass and Mirror or Lake Geneva Window and Door are allowed back on the property. That leaves me having to fix this myself which is fine because I know it will be correct. I had to think hard about leaving this review and honestly didn't want to, but I can't be made out to be a fool or ripped off without warning others.

We used Ackman Glass & Mirror to purchase and install a shower door in our newly finished basement…read more I had a great experience form start to finish! The turn around time was exactly as promised/expected and service great! The gentlemen that came to do the install were nothing but professional and very pleasant to work with! We will definitely be using them again for future window/door needs!

These folks were super helpful fixing a broken window that I need repairs on. They were able to…read morereplace the glass on the sash. Customer service was very good and they were friendly. I was not sure how this was going to go and they came out within a day to measure everything up and get a quote to me. I received a fair quote the next day and was full replaced better than new writhin about 7 day. I would recommend using these folks for any repairs that you may have. Thanks

Excellent company and people to work with! They really kmow their stuff to fix or repair windows. I…read morewould highly recommend them! They made made by home beautiful again. When window seals fail they can just replace the glass saving lots of money. I cannot thank them enough their workmenship is outstanding.

They did not finish the job. Required payment upfront and left the job incomplete. Had to hire…read moresomeone else to finish. I do not recommend!

DO NOT USE THIS COMPANY!!! Please read!!! This company is a complete nightmare. My building hired…read morethem to fix a broken window in my apartment, and their workers managed to make everything worse. During the repair, they recklessly broke my collector's Marvel statue, which is irreplaceable and worth a significant amount. They tried to cover it up by shoving the pieces back inside to spaces in it to make it less noticeable. Despite clear evidence that they couldn't fix the window without harming my property, they refused to take responsibility. To make matters worse, when their workers came back, they were making jokes and speaking disrespectfully in Spanish, not realizing I speak and understand the language. It was incredibly unprofessional and insulting. I've had to file a police report and take legal action, which has cost me more time and money. Their carelessness, disrespect, and lack of accountability are beyond belief. Stay far, far away from this company unless you want a headache and significant losses. Avoid using this company they have no regard for your personal belongings. If I could rate this place 0 stars I would.

Steve and his staff listened and determined what we wanted, as well as needed. There were aspects…read moreof our original design I did not realize could pose problems that their professional eyes and knowlege picked up on - which again demonstrated their excellent attention to details and to the customer. As a very satisfied customer, I would recommend them to anyone for their design style, implementation and follow through. Gerri, Rush University

From the owner: We have four divisions under the corporate name…read more * Wonderful art, all styles, all mediums, all in stock. We have staff artists that can create any original style paintings. * Framing, we produce our own custom frames. We can deliver the very best prices, and service, with 1200 styles available. 48 hour service. * Custom cut glass and mirrors. We can also etch and sandblast designs, images, and logos on glass and mirrors. * Custom made office furniture to specific to job sites with different finishes. Receptions areas to Board room tables, all affordable and one of a kind. With or without corporate logos or designs.

I used this company when we first bought our home and needed shower doors. I completed 3 of the 5…read moreshower doors at that time and everything went very well! 15 years later, seeing how good of a job Joe and his team did, I was hoping to contact them again for the remaining two doors. Thankfully their phone was still the same and I received another great service from Clayton, the excellent estimator, Jeanine, Joe and Luis! Thank you again Joe for doing such an excellent job with the shower doors. Your work withstands the many years of usage! If anyone needs sturdy, effective and beautiful shower doors, this is the company to call. Great service and pricing!

I tried to get someone to return my calls 3 times .Jeanine the girl inside promised me the owner…read more joe or she would call me back.Nothing from the both of them.I own a business for 35 years and sometimes thing get busy. I have the common courtesy to at least call the customer back.If they can't return a basic call ,I hate to see there work.I called a company Touch of glass and Mirror returned my call that day came out in 2 days and they got $5000 of my business.

Worked with Patrick on a remodel job in Antioch. Gave him the price for the repair, he agreed and…read morewe did the work. All was fine until he decided not to pay the invoice. This has been going on for over 5 months. When he did accept a phone call he said he was in a bit of a bind and would make an effort to get the bill paid. Told him that I would work with him in any way to help him out and now he refuses to answer calls or reply to E mail. Stay away from contractors that don't pay their bills!

Patrick and Chris were recommended to us by Rob (owner of High Caliber Electric), as we need some…read morecarpentry work done on a house that we had just purchased. The scope of the project grew as we realized that we needed more things done in the house before we could move in, which included: installing several interior and exterior doors, removing and reinstalling a built-in set of drawers, installing and fixing flooring, removing a built-in wet bar in the basement, doing some work in a bathroom so we could put in a new vanity and bathtub, removing a wall between two rooms so one could be turned into a walk-in closet, making a small alcove into a closet, stripping down a door to be refinished, making shelf supports for our long pantry shelves so they don't bow from the weight, and helping fix a basement leak that was due to the prior owner not properly fastening his deck to the foundation. I am sure there some things I am forgetting, but the bottom line is that Patrick and Chris were always up to doing what we needed done. They were on time, professional, friendly and easy to work with. Patrick was great about providing quotes for all of the work, and had very reasonable prices. In addition, when I needed a contractor for something that he couldn't do, he knew someone in the area he could recommend, and those recommendations (of which there were several for: roofing, plumbing and tile work) worked out great. My wife and I appreciate the great work that Patrick and Chris did, and would highly recommend them for any type of construction project - whether it's big or small.

Rock Solid Builders tore our old deck down, with the exception of the structure. They rebuilt the…read moredeck using Trex and it looks wonderful. This is a walkout deck so we had them install the Trex Rain Escape underneath and finished off with white PVC bead board. We had a few issues and they addressed them right away with no hassle. The team that installed the deck was very meticulous and clean. We love the upper and lower deck and will spend lots of time outside. Highly recommend the RSB for your decking.

RSB tore out our old small deck and railing in front of our house and built a new one. We had…read morenothing but 100% clear communication with the office...everything was explained to us in detail and all questions answered. Even when we couldn't make up our mind with colors, the office sent us photos of other people's decks using the colors we thought we'd be interested in. The workers were here on time every single day and were always polite and very hardworking. They were working out in the cold (December!) and I told them several times they could come in to warm up and/or use the bathroom and they just smiled and said "OK" but never did. The quality of their work is outstanding. The couple of things we were concerned about were pointed out and they corrected them immediately. The only complaint we have is about the Trex decking itself...we weren't aware that the screw holes (and there are a lot of them) are visibly noticeable, especially on the white fascia. RSB said there's nothing they can do to cover them up; they've tried the plugs and they eventually fall out. If every contractor could be as reliable, communicative and hardworking as RSB, we'd all have it made! Too bad all they do is Trex decking.

On time, reasonably priced and amazingly friendly! They've repaired and re-screened my windows in…read morethe past -- and when I asked them to come and take a look at my balcony door that wouldn't open - they came (on time) took a look, and got it to open - all without even charging me! Highly recommend them!

Ronnie came out. They sent me a fair estimate and I hied them. They came out and did a great job…read more Saved me lots of money. Would definitely recommend them