Total fan of this Ace Hardware because of their expert staff and excellent customer service…read more I've been to this location just a few times and other than today I knew I what I needed and finding it wasn't complicated. But today I had to fix a plumbing issue and needed expert help. I took pictures of my plumbing issue on my phone and went to Ace with the hope that I could show the pictures to someone and they could help, not expecting much though. I found the first employee and shared my pictures and issue to her and she sent me to their "resident plumber." Wow! This guy knew exactly what I needed to fix my problem. From the pictures I showed him he diagnosed my problem and showed me the parts I needed to fix it until I can get a plumber to ultimately fix the issue. This guy was an expert. And Ace had what I needed. Then I went over to look at the yard items and found a small bird feeder. A staff member saw me looking at the feeder and voluntarily told me that most of the feeders and related items were located at another location in the store and pointed me in the direction. She didn't have to do that but I'm glad she did because I would have not known about the location.

The staff is always friendly and very helpful. They always are kind to my dogs, too! Today,…read morehowever, and my last visit, was wrought with frustration. The cashier was not well-trained and stumbled on ringing up the people in front of me, then had to call back-up to help her with my purchases. She left in the middle of my sale and had the other employee finish. There was a line of about six people by then. Other than that, the staff is always very knowledgeable and courteous.

My wife and I have had an overall positive experience at this Menards, and now that we've been…read morecoming here for a while, we know when to come here and when to go to their competitors. We have found that the pros mostly outweigh the cons. We've saved some money coming here through the years and have almost always found what we've needed for own home repairs and yard maintenance. The store is clean, well organized, and store employees have always been helpful and friendly. I've used the Menards app to see if the store has what I'm looking for and to help me locate items once I've found them. That's very useful. We get a kick out of finding food and drinks there. Couldn't believe we found giardiniera (spicy relish often used on Chicago-style hot dogs) and other items there in a pinch. It's saved us from going to a much busier grocery store. We've rented their pickup truck to bring furniture to our daughter''s new place. That was a good value and rental was a snap. But there are three things that we have found not so great: 1.) Their garden section is hit-or-miss with plants, and sometimes the plants look a bit unhealthy. 2.) I wish product reviews were available on their website and app to help me decide if products I'm considering are good or not. 3.) I think the rebate system is terrible; unless you are spending a lot, sending in a rebate slip to get back 11% on a five dollar item isn't worth the postage stamp, and you aren't always guaranteed that an item has a rebate attached to it-we recently discovered that. Also the 'rebate' is store credit, so not really cash back in your pocket.

I can't understand all the 1-* reviews! this store has everything and usually the prices are lower…read morethan Amazon! my only 'complaint' is the huge size of the store! at 82, the store's size is a challenge!

I love shopping at Home Depot but their delivery sucks big time…read more I had a toilet delivered left on the front porch that was fine, but the box was a mess the corner was crushed and the toilet was broken, shattered into pieces. So we had to lug the toilet back to the store and get a new one.(Employees were very helpful) The reason you have things delivered is for convenience. This was very inconvenient! Then we had a bathtub, shower door and tub surround delivered. We were told it would be delivered to the first DRY AREA! we have a big front porch, where did they leave it IN THE DRIVEWAY!! and it was starting to sprinkle, when my husband asked if they could put it on the porch they just smiled and waved!! how dry was that!!? I don't think I will ever order something to be delivered again!! It was a very stressful and the dates kept changing. HOME DEPOT FIX YOUR DELIVERY SERVICE!!

Friendly staff. Aisles are well organized. Dimitrias always help me load my truck. He is the best!…read moreThis location is my goto place for materials.

Needed grass seed so we decided to stop here. Glad we did. This location had plenty of choices…read more Staff was around too in case we had questions. The store was well-lit with nice wide aisles so it was easy to navigate a cart. The checkout process was easy too with many lanes open. We were also asked if we needed any assistance out, which I thought was nice. The cashier thanked us for shopping at Menards.

Menards... Where do I start? I ordered a few things online. I got the series of emails and texts…read moreabout the order being ready. One of the emails said to drive through delivery but smaller orders could be picked up inside. The smart assed kid working up front could not have been more rude than he was. I asked him about picking up inside and he said "It's in the very back right corner of the store." I said "But that is the same place you go to if you drive through. Why do you bother saying small orders can be picked up inside?" He snapped at me and said "It's in the far right corner of the store sir." Younger me would have grabbed him by the shirt and slapped him silly for being that disrespectful, but as a man now probably 50 years older than him, I let it go. I went to use the drive through, which requires scanning a QR code from your phone. However, following links to get to the QR code took me in a circular loop where I MUST create an account. I will NOT set up an account. Every account you create is one more place a criminal can try to steal your identity, because businesses (like Menards) sell your information to scammers and hackers. I am an older man and a disabled Vietnam veteran. Menards stores are the size of an indoor sports arena. My old, tired legs simply don't have the steps in them to walk from the front door of Menards all the way to the furthest point of the store and then back again. I then thought "Maybe if I just drive to a closer entrance." Well, there are other doors, but they don't open from outside. Apparently they choose to presumptively accuse me and everybody else entering the store of intending to slip in and out of that door without paying for a bag of wing nuts... And it's not like you really save a ton of money shopping there. Lowes, Home Depot, Walmart... there are all within a dollar or so on everything they sell. You don't really "save more money at Menards". So, rude employees, demanding that everybody open an account so they can spam your email, and an extremely uncomfortable store experience for older people with mobility issues will keep me out of there forever. Now let's see how long they delay sending me a refund for the order I just cancelled. So call these people out for how awful the customer experience is.

I will from now on always drive the extra 15 to 20 minutes away to get anything hardware related…read more First of all to get any kind of service you feel almost as if you are bothering every single person in the place which by the way I saw at least six people working there that never once looked up as I was standing in the same place for more than 10 minutes waiting for service. To me you would think that they'd be happy to have any kind of customers instead of acting as if you're ruining their day by asking them for help I was getting a flashlight and you can't get them because they're all completely locked up if you're not interested in helping people then unlock the merchandise so that the people can help themselves.

I can't say enough good things about this place! At 79 it's difficult for me to do certain things…read morethat I used to do. These wonderful people assembled my new lawnmower and delivered it to me. She even lifted it out of trunk for me! It's these things that make a business more than just a business but a true neighbor! They have won me away from the "big box" stores for sure! Thank you Ace Hardware of Kent!

Out of business. No signs anywhere to say so but door locked tight on a Monday afternoon well…read morewithin posted hours. Previous reviewer said owner passed away so it must be out of business. A sign in the window would have helped....

A real old fashioned hardware Always great service and…read morehelpful suggestions to get what you need. Still do screen repair, hard to match anywhere.

An old fashioned hardware store right in the middle of Akron with knowledge helpful service and a…read morehistoric community focused energy. Find just about any tiny part that you need right here ! We lost our safety magnet for the treadmill and we were in and out in a few minutes with a smile and a perfect substitute. Listening to the other customers (it only felt like we were the only ones in there!) it was obvious that this is a trusted go to for every hardware need. A gem.

moved to the area a few months ago. wonderful customer service. always has what I need.read more

we came in for a washer drain hose and a bolt and John helped us find the drain hose and asked if…read morewe needed Help with anything else and he helped us find the bolt we needed

Moved into a house nearby. Lots of work to be done so i was glad to discover Lowe's next to…read moreWalmart. Service is always friendly no matter how many times I have to return or exchange things. Quick shipping for out of stock items, and competitive value. Love my Lowe's. They have everything I need from new house keys to construction cement.

Harbor freight is a great place just to walk into. The staff is always happy to say hello. If I…read moreneed help locating something. They know where it's at. This location is clean and well stocked. It's in a very accessible location as well. I enjoy coming here. And will keep coming back.

I spoke with Mary at this store and received GREAT service. Better than expected. While I was…read moreshopping, I needed help find a couple items and one of the staff directed me to the location and asked if i needed additional help. It made my visit to this store an easy experience. Thanks to all !! (Sorry, I didn't get the other associates name).