I have written several not-so-favorable review/s of my personal experiences with medical…read morefacilities/offices in the past. But NOT this time. Oh no. NOT. On several occasions, I missed appointments purely unintentionally, at this office. "My bad" - without question or excuse. So, my conscience being my guide, led me to go to Dr. Duggal's office to hopefully explain the extenuating circumstances regarding these missed appointments. I was very hesitant, thinking that I might be kicked out of her practice! And rightfully so - if that were the case...but it was NOT. I was permitted to speak to Dr. Duggal's Office Manager, "Summer." She allowed me entrance in to her office, quietly closing the door, and I began by apologizing profusely saying that in no way do I ever want to miss an appointment because that would have been someone else's spot. "Summer" listened intently to the extenuating circumstances I shared, explaining that I was not there to tell her my life's problems, but that these truly were the prevailing circumstances. With aplomb, she sat quietly and with an open mind, allowing me space to share this unfortunate life circumstance that is prevailing, continued listening. I was so overwhelmed by her professionalism, kindness and caring that at one point I became a tad weepy. In her kindness, she offered me a tissue. Where on this planet would any patient be afforded the opportunity and TIME to be heard? WHERE? No where that I know of...no where. I will never forget this as long as I live. This office is a gift to the medical profession in this town, and Dr. Duggal's entire staff is as well. Always welcoming patients with tender smiles, kind nods, and lending ears. Such an example to other medical offices here...I absolutely cannot THANK Dr. Duggal's office staff enough, and in particular, "Summer" for who she is...a true, caring professional in the medical field. I like to think of YELP reviews as presenting experiences that lend themselves to the readers' own mind of discerning the "right" or "wrong" of a situation. Often times readers "get their panties in a wad" over an experience that is not shed in good light. Why? Let's all seek to be the SOLUTION to a problem or "one-off" experience that is not good...instead of crucifying the reviewer for sharing a problem - further demonstrating the truth of the review and of their inability to accept constructive criticism.

Have been a patient of Dr. Duggal for years and she's great but the office lacks customer…read moreservice... it's impossible to get anyone to EVER answer phones or get a call back! Always takes multiple requests from pharmacy and myself for her office to refill anything! even after just having an appointment with doctor! Super frustrating I hate it ... wish she would hire new people in the office that want to actually work.

I use to go to Dr Remmes she was amazing but i stopped going because her office is so hard to get…read moreahold of. They always have an answering machine and i never was able to get a live person. The one time i really needed to be called back i called their "emergency number" they had and i still didnt get a call. I had to go to the UC that day to get help and thats when i decided to look for a new PCP. Its a shame that such a good doctor has such a crappy phone system/workers

Dr. MIchelle Remmes is THE BEST doctor ever! I first went to see her 30 years ago when I was just…read more17 years old! She was my doctor for 15 years until I had to sadly move away down south. She was also my mothers doctor for over 20 years whom my mother absolutely adored (she recently passed away and had given her one of her old medical books) Dr. Remmes took such wonderful care of the both of us through all our ups and downs in life with such kindness and compassion. Not to mention she is one smart cookie!! I highly recommend Dr. Michelle Remmes . I miss you! Jennifer (and my late mom Nancy M)

The Dr and nurse's I see are great! The problem with this place is the scheduling department…read more Anytime I call to schedule or reschedule my appointments it takes a miracle to get them to answer. Today for example I've been hung up or disconnected 4 times in and hour trying to reschedule my appointment. They say u can request a C/B which I did and twice they called me and no one was on the line! Just now I got through they asked me to hold after being in the queue for 30 minutes and then abruptly hung up on me twice! This alone is there weakness.

I do not recommend Kern Endocrine Center at all!!! First of all, the office staff rarely answers…read moretheir phone. And when you come in person, you will see it's not because they're overwhelmed with patients. They turn off the ringers and turn on an answering service most of the time. Second, out of 7 appointments, they have called and canceled and rescheduled 5 of them. Often at the last minute. Third, the dr is friendly, but all she does is push weight-loss pills. I lost 20 lbs and she made no acknowledgment of it, and went into her usual spiel about the pills. The last time I was there, a woman came 10 min late and they told her she couldn't keep her appointment, EVEN THOUGH, her appointment was scheduled long after mine, and I had already been waiting an hour because they were behind schedule. They just wanted to shorten the day. So EVEN IF she was on time, she couldn't actually get into the room before me. I told her go elsewhere. They thanked me. I tried to get a different endocrinologist, but I was told due to insurance purposes I couldn't. So I'm changing from gem care to a ppo during open enrollment next month just so I can get a new endocrinologist.

Front desk office ladies are friendly and respectful. Waiting for my husband's appt wasn't too long…read moreof a wait. The provider was very knowledgeable and personal with his care of concern.

If one of your Associates leave I think it Proper to Notify their Patients ! We have been going…read morethere on and off 20 Years ! Got No Heads up from the Admin very Poor Service on That One ! Not Much Integrity From the Medical Field anymore ! Otherwise Always have had Good luck Before ! But They Really Put My WIFE in a Bind !

Dr. Kothary has been my primary doctor for a few years and he is thorough in explaining my lab…read moreresults. The office staff is pleasant.

I have seen Dr. K for over twenty years and without a doubt he is the best Doctor hands down I have…read moreever seen. He is extremely knowledgeable and keeps up on changes in an everchanging medical field. He takes the necessary time and is extremely compassionate with his patients. Keep up the great work Doctor K! Marty P.

Doctor Ching is nice. The office is outdated, but it works. The front office secretaries aren't…read morevery competent. I've had issues with them since October. My son had to do blood work at Valley childrens Hospital. His appt was set for Dec 12th. They called me from Valley Children to let me know they haven't received paperwork from Dr. ching office. and asked if I could have it sent over. I called the front office, and they told me they would take care of it. 2 days before his appt valley children called me again saying they would have to reschedule because they still haven't received paperwork. and move the appt to the next available Feb 9th. I called Dr. ching office and told them. The secretary said they would make sure the paperwork is sent over. towards the end of January Valley children called me, saying there was still no paperwork. I called Dr Ching office and asked if they can send it over the secretary, said they did. I told her to cc me in the email so I could have verification. Finally, it was sent over! Come feb 9th we did all the blood work and the nurse at valley childrens said that Dr. Ching office should call me within a week to make an appt for results. 1 week passed, and 2 weeks passed, so I called and asked for an appt. The next available was March 28. March 26, i received a recorded voicemail reminding me about the appt. Come March 28, we show up office is locked. The secretary opens for us and asks how she can help us i said we have a appt, she said no, no one has an appt today, and all appointments were rescheduled. I said I got the reminder voice message. she said they tried calling several times. I pulled out my phone and asked when they called because I never received a message saying his appointment needs to be rescheduled. needless to say, I had to get another appointment. hopefully it goes well but I'm not too happy with those offices thus far.

My son has hypothyroidism and sees the endocrinologist here. There are not many options here, he…read moremight be the only one. Doctor responds quick to emails, we get refills quickly when needed. His visits are very quick but he gives you the info needed. We are very happy.

Our doctor recently retired, so I needed to select a new primary care physician for my 72-year-old…read moremother who has dementia. I chose Dr. Madhu and I'm so glad I did! She was warm, kind, personable, and knowledgeable. She took the time to really listen to our concerns and she provided compassionate care and feedback. My mom had been dreading seeing a new doctor, but she left there so relieved and chatting away about how lovely Dr. Madhu is. : )

With our appointment [Feb. 2022], Dr. Madhusudhan was amazing from start to finish. I am the care…read moreprovider for my '99' year old mother-in-law who has had dementia for the past 15 years. I take her to all of her doctor's appointments. When I took her in for her first wellness check the doctor was very thorough, personable, compassionate and caring to her medical needs.

You'll be more than just a patient at this office as this man really goes out of his way to NOT…read moremake you feel like just another number. His quality care is unmatched & we love Josie!!

The most condescending arrogant doctor I've ever encountered. I understand wanting to be reimbursed…read morefor services but to berate a patient clearly in need of help because of a perceived lack of ability to pay (not even close to true) and to accuse a patient of being noncompliant without even asking one question is unethical. Not only that, as he's berating the patient he's hawking his book! I don't need good bedside manner but I need my brother to be treated with human decency One star ONLY because zero star not available

I have been here a few times maybe 4 at the most. I come for…read moremonitoring since I have a home clinic and this one is closer to me. I got seen during ovulation prior to embryo transfer and the staff I've worked with have been great, amazing sweet and kind never an issue. Parking is never an issue and the care I am getting is for IVF treatment since I am a 2nd time surrogate. It's always clean in the office the rooms are spacious I have yet to meet the actual dr but again since I only get seen for monitoring it's mostly and mainly done by another nurse or Ultrasound Tech. ETA I met dr and he is so sweet, so nice, so everything! Yes yea yes definitely recommend this clinic!

I'm a cancer survivor and have been to a lot of doctors. This is the only Drs office in my life…read morethat has charged a transaction fee on my co pay