I cannot speak to the quality of care provided by the doctor, but my experience with the front office staff was extremely disappointing and unprofessional.
I scheduled this appointment months in advance as a new patient and even called a week beforehand to confirm everything. I was told that new patient paperwork had been emailed to me, but I repeatedly explained that I had never received it. I asked multiple times for the paperwork to be resent and even requested it through the patient portal, but the staff refused, stating they were unable to resend the email. The staff stated they had been trying to call me to confirm, but my phone records prove this wrong.
Instead, I was told I would need to leave work and physically pick up the paperwork, and that I would have only 30 minutes to get to the office and fill the paperwork out before they closed for the day. They also stated that this was the only day they would accept the paperwork. I found this incredibly unreasonable and inconvenient.
To make matters worse, despite having called a full week in advance and making multiple requests for the paperwork to be resent, they informed me they would cancel my appointment because the paperwork had not been completed. This was entirely due to their inability or unwillingness to provide the forms after repeated requests.
Most medical offices simply ask new patients to arrive 15-30 minutes early to complete paperwork. Requiring paperwork to be completed a week in advance and then canceling an appointment because forms that were never properly provided were not returned is, in my opinion, excessive and unacceptable.
Again, I cannot comment on the doctor, but the front office experience was frustrating, unaccommodating, and far below the level of professionalism I would expect from a medical practice. read more
