The service center is a joke. Quoted price was way too high and when I declined the service they…read morestill charged a diagnostic fee. This experience leaves a bad feeling about the dealership and I will not be purchasing my next vehicle here.

I received a rental car from a company at the airport, a Toyota Corolla. The first time we opened…read morethe trunk, we found the latch was broken. We ventured to the nearest Toyota, and a very lovely young gentleman with glasses and brown hair helped us- I didn't get his name. He told us it was broken and he suggested we get an exchange at the rental car location. Thank you for the kindness and taking a look even in this snow. Happy new year.

I cannot say enough wonderful things about James Chevrolet in Johnstown, NY…read more After my daughter's funeral, my car unexpectedly would not start while we were at the cemetery. I was 2 hours from home. It was an incredibly difficult and emotional day, and the last thing I was prepared to deal with was a vehicle breakdown. My car was towed to James Chevrolet, and from the moment they learned about the circumstances, they treated me with extraordinary kindness, compassion, and respect. The staff went above and beyond by contacting GM on my behalf, and through their efforts, my vehicle was repaired at a substantial discount through a donation. Their generosity and willingness to help during one of the most difficult times in my life meant more than words can express. Not only was the repair completed quickly and professionally, but everyone involved showed genuine care and concern for my situation. What could have been an overwhelming additional burden was made so much easier because of their compassion and dedication to helping others. I am deeply grateful to the entire team at James Chevrolet. Their exceptional customer service, professionalism, and kindness turned a stressful situation into one that reminded me there are still truly caring people in this world. Thank you to everyone who helped--I will never forget your generosity.

We have always had the greatest service with James Chevrolet, right from the day we bought our new…read morecar there 2 years ago. In this particular case, the car suddenly had a problem in the evening, we had AAA tow it to James Chevrolet without their knowledge, and the towtruck driver left them a message. I immediately went and rented a car for a week, not knowing when my car would be repaired. In fact, the car was fixed by noon the next day!! They called me at noon for me to come and get it. (!!!!) and this was not the first time. I truly appreciate this amazing dealership.

Josh at Browns Ford of Amsterdam is a great salesman, We have purchased 2 from him. Went out of…read morehis way to get us the truck we had described. He came through .. 2020 Ford F-150 Rocky Ridge edition. Still have it. A few years later he put us in a 2024 Ford edge. It was a wonderful experience. If we decide to get another one Josh is who I'm going to. Anthony W

Not a dealer I would like to buy from, salesman was nice but they want over msrp. Found the same…read morevehicle 10 miles away from an honorable dealer at a much better price. Do yourself a favor and avoid Browns Ford.

worst place ever we want a week ago got approved for a suv and they told us they had to put new…read moretires and stuff on it witch is fine.. the day we have to go pick it up they say they have to fix the sunroof now so now we still have no car and they have my husband other car.... No contact with anyone there every time I call they keep telling me they are still waiting on the part. It's like hello I'm not dum you either want our business or u don't

A must-avoid dealership. Charged me $171 to merely prop up a perfectly good muffler (no new…read moremuffler or pipes included) and then charged me a whooping $670 for an emissions censor that should have cost less than $200. ("the bolt was rusted, so we had trouble getting it off." Trouble??? Five hours worth of "trouble" at $80 or $85 an hour. If you like horror stories, visit Eagle Chevrolet. You'll find one.

I was interested in purchasing a used Nissan Rogue, I looked on their Website and they showed they…read morehad 3 of them. I had an interest so I filled out a form.listing my name ,email and phone number and asked to let me know if they were available. I submitted the form and it said their Internet manager would be contacting me. So far 3 days and crickets. If you do not have the vehicles a text, email or phone call could have been made to let me know. This is why I do not deal with this dealer. If I contact any of my other local dealers in the area, they respond. So Trieber Nissan, you will never get any of my business. Thanks for nothing.

On July 28, 2025, I visited Treiber Nissan in Johnstown and purchased a brand-new 2025 Nissan…read moreAltima. Unfortunately, my experience was extremely disappointing from the very beginning. I was greeted by Rich, who assisted me with the purchase. When I attempted to test drive the car, it would not start and had to be jumped. I was told this was "normal" because the car had been sitting, so I trusted their explanation and proceeded with the purchase. The vehicle only had 33 miles on it at the time of delivery. Just days later, on August 1, the battery died completely. While the dealer offered a tow, I declined because I did not want the embarrassment of having my brand-new car towed from my workplace. I was left without alternate transportation and had to manually jump the car the entire weekend until I could bring it in on August 4. When I explained the issue to the service department, instead of replacing the battery, I was told they would simply charge it. Steve McMillan, the service manager, was unprofessional and rude. When my husband drove the car to the dealership and it would not start in front of the service entrance, Steve dismissively told him the vehicle "could not be fixed" that day and would have to be returned later. The car was kept overnight and returned to me on August 5. Unfortunately, the issues persisted. On August 20, while out with my son for school shopping, the car once again failed to start. When I contacted the dealership, they told me I would have to wait until August 29 for service and again offered no alternate transportation. I brought the vehicle in the next day, August 21, where it was finally kept overnight and the battery replaced. Throughout this process, Steve remained condescending and treated me with complete disrespect, raising his voice to me in a way that felt unacceptable. Only when my husband intervened did his demeanor change. Additionally, Rich offered me his personal cell phone number and told me I could call him if I ever needed a ride--a gesture I found highly unprofessional and inappropriate. To make matters worse, after getting my car back, just minutes off the lot, I noticed a tire rapidly losing air. By the time I got home, it was completely flat. When I had it inspected at a different Nissan dealership, they discovered a pinhole puncture that appeared deliberate. I had to pay $200 for a replacement tire since it was not covered under warranty. The fact that this vehicle was sold to me with a failing battery yet still passed inspection raises serious concerns about both safety and integrity at Treiber Nissan. Overall, my experience was extremely negative from start to finish. The lack of professionalism, inadequate customer support, and outright disrespect I encountered have ensured that I will never return to this dealership, nor will I ever recommend it to anyone.