Ok so Ive been here a few times before and its just like any other hardware store. Lots of stuff,…read morevery organized, and employees that will help you if you cant find what you need. Today I had an issue with my car, and was unable to get the correct part to fix it in time to get my car home today. I walked over to here and told the employee what I was trying to fix, and how I was planning to do it. I wish I got his name, because he helped me find what I needed, gave me some different options and methods on how to fix my issue, and was overall very helpful. You can imagine that I wasnt in the best mood having to fix my car on the side of the road, but he definately helped make today less terrible. Honestly this is the vibe i get every time I come in here. The employees seem to actually enjoy helping, and seem to enjoy their jobs. You just dont get that everywhere, and for me it makes a big difference.

They overcharged my kids for paint that was supposed to be affordable for a school project. My…read moredaughter specifically asked for the cheapest gallon, but the staff didn't disclose the price until checkout, where it turned out to be $75 per gallon! This feels deceptive and unfair, especially since it's for a high school activity. Disappointing experience all around and shame on Connetquot High School for encouraging the students use this supply store.

This is my neighborhood Ace Hardware. I'm constantly running into the store for BBQ gas fill ups,…read morebug spray, nuts & bolts, replacing lost house keys, a bag of grass seed, etc. It's always fun to see my sons friends working here. This is a neighborhood hardware store that's serving our community. Ask for an Ace Rewards card for deals and discounts!

The team at Ace is always helpful and friendly. Specifically Vinnie always puts a smile on your…read moreface at checkout. Today I have to call out Keith who was leaving for the day and walking to his car. He recognized me from helping me in the past and offered to help. He walked me back into the store to get the exact plumbing part I needed...which worked perfectly.

Exceptional.customer service with competitive pricing. They all asked if help was needed throughout…read morethe store. Centrally located and easily accessible for all. Ample parking and bright, clean, organized store to shop in and support local business. A must visit. Cute yeti accessories for all Options galore

The Owner and Manager of this business are some of the worst I have ever come across. They show…read morenothing but utter disrespect to their customers, even after spending thousands of dollars. There are plenty of Ace Hardware locations, do yourself a favor and never spend your money at this one. There is a reason they have the rating they do.

This is the only place I frequent whenever I need supplies that I can do at home. Their employees…read moreare very attentive to your needs, listen to you & will lead you to the proper aisle with no complaints at all.

I am sure it's a good store but not for someone who uses a wheelchair. There are displays in all…read morethe aisles so I was only able to get in the entrance I was not able to look at anything in the store and therefore I left and did not make any purchases. Unfortunately this is a common occurrence in many stores that are supposed to be accessible.

PTry to use a coupon and get so confused that your head spins and the cashier is confused as well…read more I have to say that she was extremely nice but I felt bad for she was confused by the coupon. First, I bought weed b gone...oops wrong one, my fault. I saw the brand, wrong size. Second coupon $5.00 off a $20 purchase.....but wait......don't buy green egg woodchips (****) That's what comes up, an asterisk which means that it didn't qualify.....what? So now I was 2cents short. But thank you to the wonderful cashier, she did the right thing. So.....5 stars to the cashier 1 stars to a store which makes you jump through hoops to use a coupon. Come on now! So, average 2.5 stars, I gave 3 because of the sweet cashier!

I went to Ace Hardware on June 23, 2022, my husband asked me to go for him, I went with a plumbing…read morequestion, not knowing what I was talking about, I asked for help and a worker said I'll get Dan, he knows everything, I spoke with Dan, who was so willing to help me with my plumbing question, he went above and beyond helping me. He set me up with everything I needed to take care of the plumbing issue we were having, with Dan's help my husband was able to fix the problem within ten minutes, I can't say enough about Ace Hardware in Smithtown, but I can surely say Dan is the Man for all your hardware needs. Nancy S

I never knew there was a place like this. I thought home depot was the only place to buy hardware…read morerelated content. My visit to this hardware store was great. Staff helped me find exactly what I needed. Priced very fair. Support local businesses.

An in-and-out kind of hardware store. Good for errands on your lunchbreak kind-of-place. . . they…read morehave everything you could want. You will probably need help from the clerks in finding it, as the aisles are overstocked. In that sense, it feels like an old-skool hardware store, much different than shopping at a home depot. However, be warned, these guys don't care what you're building and their recommendations are half-hearted. . . . they just want to go back to their prior conversations and bullsh*tting: A rush to get you out of here, so old-timers looking to make smalltalk may be disappointed in way of the "experience" of buying things.

Countless Summers -- Always great to rent from here. Bikes and trucks and barbecue needs always a…read morehit.

This place is the pits! I stopped over this morning when they had zero business taking place. I…read moreasked nicely to borrow a wrench to adjust my sit and was politely told by the service person that they are required to charge 10 dollars for me to borrow a wrench. Totally unacceptable and ridiculous. I will not be going back.

This little hardware store has been around for as long as I can remember…read more When major chains are out of what we are looking for Grays always has it in stock and at great prices! This will continue to be our go to hardware store. The staff are the friendliest people you will ever meet.

Packed house - better pray no one breaks wind - very helpful - bring extra cash - only game in townread more

Had a situation that needed understanding and resolution. Thank goodness I corralled Pete to help…read more He, like I, was a bit flabbergasted as to what had led to my wife and I to the store. After analysis of the situation, he and Kelli understood our plight perfectly and corrected the problem immediately. Moral of the story.....buy local and from a business that listens and helps. Kudo's to Costello's 'Ace is the place' in Nesconset.

I had a mixed experience at Costello's Ace Hardware in Nesconset…read more The woman at the paint counter was excellent. The store was busy, she was helping multiple people at once, and she still provided great service to me while also taking care of the gentleman waiting for his paint. She handled the situation professionally and was very helpful. The checkout experience was very different. I went to purchase lawn seed that had a yellow sale tag, and the tag also indicated Ace members would receive an additional $1 off. Based on that, I expected it to be a good deal. There were two people behind the counter. One person was helping another customer, and the other man behind the counter yelled "next customer," which felt unnecessary given the small size of the store. Maybe he was having a bad day, but the interaction felt dismissive from the start. When I approached, he asked if I was an Ace member, I entered my phone number, and he proceeded to charge me $11 over the sale price. I pointed out the yellow sale tag on the shelf, and he rudely pointed out that it was last week's sale, which could be seen by the 4/28 date in tiny print. Today is 4/29, so I understand the sale had ended, but the sale tags were still up. Honestly, I did not notice the small date, and I relied on the sale sign that was still posted. He did not honor the sale price and seemed annoyed that I even asked about it. I always thought Ace was more customer friendly, but this experience was disappointing. A simple acknowledgment, explanation, or courtesy adjustment would have made a big difference. Based on this interaction, I guess I will have to shop elsewhere.

These guys are fantastic. As the son of a former hardware store owner, as well as an employee of…read morethat hardware store for many years, I know a great hardware store when I see one. First and foremost, a hardware store is built upon it's own employees; their knowledge and willingness to help their customers. It's something that you simply can't get anywhere else. These guys are helpful and friendly, the store is clean, well-staffed, brightly lit, and they have all the necessary inventory that a good hardware store should have. When my girlfriend needs something from the neighboring Rite Aid, I always go into the hardware store to browse, and I can never leave without stumbling upon an item that I need for my home. So glad this store opened up because a real town is not complete without a good local hardware store.

I used this store in the past,it has since gone down hill. I went in for a return and was given an…read moreattitude by one of the old men. I am hard of hearing and was given an attitude with hand gestures when i asked him to repeat himself. I will never come here again, and it's a shame it's down the street from me. I would rather drive 10 minutes to ACE hardware (a commerical store) than support this store again. You guys lost a customer. All these negative reviews about the employees aren't coincidence. Trust me. Go to ACE or Home Depot instead.