Was a customer for over 20 years. Loved the initial service team, Gayle and Chris. A few years…read moreago new service management, disaster! Rude service manager, liked to yell at customers. Used to receive great service at fair prices. Then service went downhill, would pay for winter storage and spring tuneup and no tuneup although manager insisted he did. Just picked up jet ski and after 1 ride would not start, was told we don't want you as a customer, went to different service yard, major work needed, and I had paid for a spring tuneup? Contacted owner of business, still no reply. Not the same company, buy and service elsewhere

our first time ever renting a pontoon boat! long lake marina made it super easy to rent and enjoy…read morestress-free! very laid back marina and great customer service! thank you! we will most likely go again next year!!

My family has been renting at Kezar Lake Marina for many summers, usually a pontoon once or twice…read moreduring our summer trip to Kezar. Yesterday we had our second rental this summer and we felt that the customer service could have been much more pleasant and accommodating. We waited 30 minutes for our pontoon to be ready and were told by Lee Conary that he would not take anything off our rental. 'I don't do discounts'. He also was trying to tell us we had only been there a few minutes when we knew exactly when we arrived, and just generally was rude and short. As lovers of Kezar Lake and regular customers out of necessity, we simply want to state how disappointing it is, once again, that there is not more kindness and care consistently.

Reviews by people who don't use their real names are not credible. I've have rented for a week a…read moreyear here for 7 years. Never had a problem. The guy who runs it is a straight shooter and he backs his work. I am a pain in the ass client who's had to have them come out on the lake twice over the years to jump me. No issue. Pain in the ass? Thinks he's too smart? Dude, this is Maine, not the Jersey Shore, take in a little Yankee color and relax. I grew up in Cape Cod and we wish they had this kind of place there. All the staff are local high school and college kids who are polite and hustle.

I was a customer for many years at Sebago Lake Marina. Karen and Her husband ( Charlie ?) were…read morealways professional in my business dealings. Any negative comments are difficult for me to believe. I would recommend Sebago Lake Marina to anyone needing service to stop in.

I bought my boat at Sebago Lake marina. They acted as the broker. I was told the history of the…read moreboat along with all of the service history. I continue to have my boat serviced and stored there. They have been fantastic. Fair and honest tratment in all of my interactions with them. They know my boat better than I do. They always try to accommodate my family with boat in and boat out dates and prompt attention to service needs. I highly recommend karen, charlie and dan.

I am a member of the Rinker Boat Owners Forum. Will from Moose Landing Marina posted on the forum…read morethat he had a slightly damaged part that he was willing to give away for free. This is an $11,000+ part. I am lucky enough to own the exact model boat that this part will fit on. I emailed with Will a few times and spoke on the phone a few times. The marina is almost 4 hours away from my house & the only time that I was able to get away from work to go pick up the part was during the holiday season. Will gave me his personal cell # so that I could call him when I got up there & he sent one of his employees over to help me load the part - even though the marina was closed at the time. The part is in very good condition with some cosmetic scratches. Once painted, it will be perfect. There aren't too many of this model boat that this part would fit, so it may have been difficult to find a buyer if he had tried to sell it, BUT... it is a heavy aluminum part, several hundred pounds, and he could have scrapped it and made money just off of the value of the aluminum. What a nice marina, I wish it wasn't so far from my home and my boating. It is in a great location with beautiful scenery. Both Will and Jason (the one who helped me load the part) were very nice. If I am ever boating in the Naples area, I will absolutely go to Moose Landing Marina. THANKS WILL!

Always a great time. Staff is great and willing to answer questions. Boats are always ready to go…read moreand even packed for your safety. We have been renting annually for several years now and have never had a bad experience. Looking forward to our next trip.

Our engine quit on us in the lake and we called Thompson Lake Marina for a tow. Tres and Tyler came…read moreout quickly and delivered us to our mooring. One of the two young men even jumped in the water to pull us to our mooring as it was too tight for their boat. Friendly, courageous service! Thank you!!

We rented the Stingray. The boat was functional, but overall disappointing, and considering all…read moreoverpriced. This 2013 model was worn beyond its years. See images. I'm sure this vessel sees a lot of use but it's condition speaks loudly to the lack of care or maintenance this marina gives their equipment. Boating should be fun and a special experience. It is neither in this boat. The steering has no assistance, the carpeting was continuously wet, the carpet looked to have mold growing on it and definitely had a distinct odor to it, the boat was over-powered per the posted Coast Guard rating, the horn didn't work, the captain chairs were uncomfortable and didn't stay in their "locked" position, and the upholstery in general was significantly worn and had holes in it. As the only boat rental marina on the lake their attitude towards their equipment and pricing speaks disappointingly loud. Thompson lake is a true beauty in a beautiful state. After this rental I feel this marina takes advantage of rather than supports the visiting water loving family. I will not return to this business. If you dare the risky waters thoroughly review your assumptions and ask MANY questions before committing.

Last minute rental during our Sebago vacation. Friendly service, new pontoon boat and other…read moreequipment. A bit disorganized with paperwork but it was a new system. Would definitely use again.

Stay away unless you're prepared to spend ALL your boating related money with these people. After…read morerenting a slip for seven years I was notified that they won't rent to me going forward unless I pay them to do ALL maintenance, repair, winterizing, and off season storage with them. All things that I do myself. I'll not be held hostage by this authoritarian company!!! Not even allowed to wax my own boat...ridiculous that I would pay them to do it. U always paid my full season slip rental up front and even purchased my boat there! I hope they sink! I've also heard through the grapevine that they've been losing business in ruling with their out of State policies.

I'll start this off by saying I bought the boat but have to wait until spring to actually ride it…read morearound the lake but the buying experience was great. They customer service was fantasitic and Rick, my salesman was also excellent. If anything goes south when we launch the boat, which Rick told me they will do with me to make sure all is well and I am happy with the boat, then I will update but so far they have answered all my questions, even after I bought the boat. So I highly recommend these guys.

I have been working with Wards for 7 years now. They have been amazing in the service and products…read morethey have provided me. Last incident I had, I got a hole in my pontoon on a Sunday. I was freaking out that the boat would sink before they opened on Tuesday. Sent a few messages, Nick ended up calling me, and said he would pick up boat in 45 minutes. Nick went out of his way on mothers day to take the time to pick up my boat, and bring it back to their yard for repairs. Amazing they were there for me. Highly recommend Wards.

These guys are the best. Very knowledgeable !!!!!!!! Timing and communications are excellent. I…read morehighly recommend them for boat repair.

i recently rented a boat from them. Michelle was very helpful in arranging the rental, dropoff and…read morepickup. tim was the technician that dropped and picked up the boat. he was extremely knowledgeable, professional, helpful and patient. the boat was used but had been in top condition. i would have made them an offer if i was looking to buy.