Five stars for getting my prescription filled extremely quickly even though it was a transfer not…read moreonly from out of state but also not from a CVS. Well done. Super friendly, too. This large CVS is rather oddly laid out. It still has all the stuff but they occupy a space that was probably three different stores that aren't completely lined up neither horizontally nor vertically. They still get it done.

I used to work near by and always stop in to buy essential items or snacks/drinks. Staff was pretty…read morecool, it's a really small CVS with your basic needs. The store is tidy. Parking is horrible in this area. It's across from UVA; this store gets a lot of foot traffic from the students, visitors and etc. Don't forget to put in your cvs phone number or email for possible discounts and rewards!

Poor customer service. They're always out of medicines. They never communicate when an rx is in…read moreprocess, or ready to be picked up. I've tried so many times to change my address and phone number with them, still they always get it wrong. They make you wait to pick up an rx only to tell you that it's out of stock. Really crazy.

Had the best vaccine experience ever! The vaccine lady was ready for me and two injections, didn't…read morefeel a thing. Not a poke, not the serum going in, nothing. At every other CVS I've had to wait fifteen minutes for vaccines, even with an appointment. This is the place to go!

UVA pharmacy is great. Nice people, very professional…read more Expect to get a ticket and wait, it's handling a lot of prescriptions.

Knowingly dispensed a medication I am unable to take. A family member picked up the RX and didn't…read morerealize the problem, however the pharmacy should ALWAYS double check the patients medical records - WHERE THIS IS NOTED -and not assume the prescribing doctor did so. In this case I now have a medication I can't use but my insurance company will get billed for. Thankfully I'm not stupid enough to just take whatever meds I'm given.

This CVS is OK - I got what I came for - heartburn relief meds…read more It's small and urban and right in the middle of the Downtown Mall area. Still, I was able to accomplish the mission and get in and out pretty easily. I could see parking being a nightmare if you came only to go to this CVS and would probably pick one that is more stand-alone elsewhere in town...

Staff is always friendly and helpful. Pharmacy staff return calls quickly and are efficient and…read moregentle with injections. They've always had the vaccines I need and have been able to answer any questions I have. Even though the store is small, they usually have whatever I need.

CVS website touts products at the same price as Amazon. When you walk into the store, the there's…read moreabout a $10.00 upcharge for the item. As an example, look at AZO for UTI relief. Website (and Amazon) has it for $7.99. When I went into the store, the price on the shelf was $17.99. This company is such a bait and switch type environment. I hope Amazon does put them into bankruptcy given what I would consider unfair (to the consumer) dis-information.

It's a cvs. It also has a pharmacy. Pharmacies take time, no it's not cvs's fault if your…read moreprescription takes a while, that is just how pharmacies work. Hope this helps.

I'm going to start out by saying, yes, this CVS is understaffed. But the people who staff it are…read morecrushing it! I've seen the people at the pharmacy be berated for things that are beyond their control and they really are doing the best they can. Mamagita (I hope I spelled her name correctly) is THE best pharmacist I've ever encountered. She is professional and she can fix ANY problem. She has handled two situations with my meds that would normally send me over the edge. I really have no words, she is THE BEST. Oh, and this place does camera development well, just make sure you keep your receipt or take a picture of it!

This store is so short staffed the store manager who isn't a pharmacist had to start doing pharmacy…read morebecause there was only one pharmacist and he was busy giving people vaccines. I desperately needed my anti-depressants that I've already skipped two days and was experiencing bad withdrawal from. So I made the mistake of going there immediately after I got my prescription. I understood that I would have to wait until the pharmacist was finished putting it together, and patiently allowed them the to take care of all the other customers first until the line was gone and I was the last person left. While serving everyone the manager had a casual conversation with us about how they're understaffed because no one wants to work there. Me and several other customers pointed out that other CVS locations are fully staffed and don't have trouble finding employees. He stated that's because CVS makes sure that those locations get people since they're busier locations. I stated that just proves it's not people not wanting to work, but CVS not wanting to give this location employees. The manager didn't like that comment apparently. He was polite to all the other customers except me because he didn't like my opinions on the matter. When they were ready with my medication and serving all of the other customers, I went back up to the counter and politely mentioned that I had a Good RX coupon as well. The store manager proceeded to throw a fit and grab my phone out of my hand, and throw my phone and my medicine and tell me I had to wait even longer now because he needed that before the medicine was ready. Turns out the pharmacist already did the Good RX coupon and all he had to do was ask him to make sure it was done instead of throwing a temper tantrum. He was completely unprofessional for that. Moral of the story, CVS needs to hire more people since clearly their store managers are so stressed that they feel the need to behave this way. They need to make sure store managers stay in the back and have no business with customers if this is how they're going to act. And if they can't get anybody to work then they need to start transferring people from fully staffed locations. Do better CVS!

I can't say enough about the Pharmacy staff at this location on Emmet st.! Bibby went above and…read morebeyond checking with our insurance company and our doctor to confirm coverage for a special medication, she was so pleasant and professional, even if she had to make numerous phone calls to complete the process! We will always go to this CVS location because of staff members like her!

Cannot fix their vaccine appointment system…read more Showed up today for flu shot and was told their would be a 1.5 hour wait for vaccine appointments. They said their system is scheduling 8 times the amount of actual available slots. I know from friends they've had this issue here for weeks. There is always an issue at this store They seem to forget I have insurance frequently. I get texted prescriptions are ready when they're actually not. Avoid at all costs.

Awful parking lot, but some really great deals here. It can get super busy and sometimes there's…read morenot a lot of staff on hand to help, but I can always find everything I need here.

I'm commenting on poor store management as mentioned by the one star attitude of the store manager…read morementioned here on yelp and agreeing with Matt Haley's comment of a week ago on Google. Your checkout service is abysmal. And could your five male workers on duty last night been less helpful? I don't think so. Your self-checkout was overflowing and the three males who should have been supervising were talking loudly (football!) by the exit door and slapping each other's backs. Meanwhile, those trying self-checkout were on their own. Only ONE register was open and that young woman was moving as fast as she could but it wasn't fast enough. Seven of us were in line. I had only 12 items but there was no express lane (of the dozen or so available) open and I didn't have a VIC card and wanted to ask about one or have the clerk swipe the store's card. I watched the now four young men yakking it up by the door and thought about walking over there to say a) can't you see the people lined up ? (no, because it was at the other end of the cashiers and they were too busy cracking up to notice customers' needs. b) can't you open a cashier?, or c) if I go through self-checkout (still a mess!) will you swipe the VIC card but I'm disabled and it was, for me, a long walk. When my daughter and I finally got to check-out, I asked how I could get a VIC card and I was sent over to customer service. One of the young men was not taking care of a customer in front of me. So I waited for who I think is the store, manager, Jose, to recognize me. He was counting change. I stood in front of him at the customer service desk for four minutes. Never looked up. The other customer service man remained busy. This became a challenge so I just stood there staring at Jose at customer service. Nothing. Not even a glance up to say "im busy counting change but how can I help you?". One of the joking young men walked behind me and I turned and asked "how can I get an application for a VIC card?" and that man pointed at Jose and said "You need to speak to him". I said within earshot "Oh, the man who won't help me?". And I walled away. Never again. Send your joking young and Jose to Costco to see how self-checkout and customer service is properly run. They may see an invisible woman over 60 but you are quite wrong in underestimating me. Never again! and to add insult to injury, the packaged corn on the con that we purchased was moldy and the entire package thrown out.

I stop by if I'm in the area. I don't use the pharmacy. My goal is usually to check on coupons I'm…read moreeligible for and to use up or accumulate CVS bucks. I rarely ask for help so I haven't encountered what others have experienced.

The staff is always kind and ready to assist with anything needed. The pharmacy is also just…read morewonderful! Very professional and kind. Clean a a whistle and all products easy to find. I have been using this store since we moved to Charlottesville 2 years ago. It is our home store. Thank you to the staff who is always terrific in every way! A pleasure to shop there!