I want to express my sincere appreciation to Austin Darling who helped make this purchase a happy one. I was searching for the right contractor to replace my 21 year old unit. I got three quotes for a complete Trane system (Air Conditioner -XR16, Furnace - XT80, and Thermostat - Nexia 824). One company was willing to beat Austin's quote to get the deal, but I decided to go with Harris Air Services since I felt that I could trust Austin more and was afraid the lower bid company might cut corners during the installation.
When Austin first came to my house to give a quote, he thoroughly measured each room, asked questions, and inspected the old units (outside and in the attic). He then showed me what models would work best for my cooling and heating needs. He clearly explained what parts would be replaced, how the installation would be done, and what I should expect from him and his installation crew. I expressed to him that since this is a major purchase, I wanted a peace of mind. I wanted the job to be done right and the company would stand behind the work. He understood my concerns and assured me he would do it right for me. Since Austin is also an HVAC technician, I felt more confidence in him than with the other two sales representatives.
Last Friday, November 6th, 2015, as scheduled, the two person crew, Victor and Sergio, arrived early in the morning. Austin was also here. He showed them where things were and how he wanted it to be done. Victor and Sergio were very professional. They quietly went about their work and kept the place clean from beginning to end. By 5 PM, the installation was complete. Austin inspected the new installation with Victor and Sergio before he let them go. He then walked me through the new installation from the outside unit to the unit in the attic. I was quite satisfied with how neat and shielded the lines and wires running to the air conditioner were. The new unit in the attic was restructured nicely and sturdily. All the ductwork, pipes, and cables were run neatly and sealed well. Austin then showed me how to setup and use my new smart Wi-FI thermostat (Nexia 824). Austin stayed to answer all my questions and made sure all my expectations were met. He told me he would be back in 6 months to check the new system and for me to contact him directly if I had any questions or issues.
I was very glad I made the right choice to go with Austin. He kept his word. I hope Austin will be recognized for his hard work, professionalism, and great customer service. Ask for Austin if you ever have a need with your cooling/heating system. You will be in good hands.
Tam Vu
Plano, TX
11/9/2015 read more