We had a tree fall into our house. The insurance company gave a couple of contractors as…read moresuggestions, Phase 4 and one other. The difference between Phase 4 and the other contractor was night and day, the most significant difference being the willingness to work directly with our insurance company. Matt understood the coverage our policy provided and worked directly with the insurance company to get all that we deserved, never misleading us or the insurance company. With Matt's explanation to the insurance company, they quickly approved the additional work. Phase 4 got right to work and our house wound up looking better than before the tree fell. I had heard of horror stories of people working with insurance companies and contractors. This was not the case for us. Phase 4 came through for us.

I never hired this outfit and never would because of the unsolicited text messages they were…read moreignorant enough to send me.

The house absolutely sparkles, it is so clean. Great work. Good value for price. Highly…read morerecommend. Service requested was completed as requested.

Rude, aggressive and unreliable. I scheduled service with this company and they sent me a text with…read morecommitted dates they would come to clean the gutters. Didn't turn up, didn't let me know. 2 months later the Owner calls me aggressively demanding to know if i am still keeping the service. I asked him why he had not kept his previously committed date and he said he did "we were busy and when we are busy i prioritize lower maintenance jobs". So if you want a company that will make a commitment but then not show up, then Brown's gutter cleaning is the one for you. Personally i will try someone more professional.

I tried Brown's because of the customers who took time to write a Yelp Review. Thanks to you and…read moreyelp it was a great experience. Easy to set up your appt., the men came, did the work and cleaned up. Dave sent the bill and a self addressed envelope for payment. Done. Great!

If I could give less then 1 star I would…read more. Starting off, it took 3 phone calls to try to schedule someone to give us a quote. After finally scheduling a date they didn't show up and never called - after I took the day off of work to meet them. Then, calling back 2 more times with no response - a technician randomly shows up while absolutely no one is home, unannounced, caulks 5ft of my roof, without my permission to do the work, then sends a bill of $377 for 10 minutes worth of work, which is all recorded on our home security system. We never even called to have a technician to come out. We simply wanted someone to look at the roof and give us a recommendation on what to do and give us a quote. The technician then proceeds to follow up his work with a text message saying that "caulking is not the correct fix, but it was something he could do when he was out at our house." So after all of that we still have the issue with our roof. To make things worse, after paying the bill they reach back out to me and tell me that the method they use to get paid had an error, and that error is going to charge another $30 fee. I would like to also mention that the entire interaction described above was done completely over text message. Not one employee - the scheduler, technician, and billing personnel ever called or talked in person. The lack of communication was baffling. I find that very unprofessional - especially after a customer is expressing issues with your company. When I reached out to them with my complaints the only response back from them was it was my fault, not theirs and that I was problem, without hearing me out. That is horrible customer service which I find ironic when their company goal per their website is to "achieve a 100% customer satisfaction rating from every customer." That's obviously not true. All and all it was an absolutely horrible experience from start to finish. I highly recommend finding another company to do the work that will not take advantage of you.

Their communication and pricing were transparent and honest. I strongly recommend this company to…read moreany homeowner who needs a new roof or repairs.

Have used many times for gutter cleaning, power washing and deck painting…read more Results were always good. As it was time to paint deck again called and had it completed. Did not use deck for a few weeks because of being away on vacation. When we id use it on return I noticed areas tha were not as completed as other parts. After calls, texts and forwarding pictures received no visit or return calls or text. Still have not !!! Certainly not satisfied !!

Greg is rude and rushed as if the customer is a nuisance to him. After our gutters were cleaned I…read morenoticed one of the downspouts was on the ground and full of leaves and mud (this has been intact for the past 20 years). When I asked Greg about this he blamed it on me and said I hadn't had it properly secured. It left me wondering whether the rest of the gutters had actually been cleaned. My mother had Greg come for an estimate to power wash her patio. When she questioned whether the sand between the bricks would need to be replaced he became very short tempered, cancelled her job and kept her deposit. When I called to question his behavior he sent me a picture of the torn up check. We discovered that he did in fact deposit the check. He is rude, impatient and dishonest.

Avoid this business! "No show" x 3!! After losing 3 days of work waiting for them to actually come…read moreto do promised job, I feel foolish trusting all the great reviews. They should have zero stars for zero ability to do job as promised. Now I have to arrange another company late in the house cleaning season and delay my exterior painting company again... Just told today by Jacob ("manager") that their business is "suspended" as of 7 am today(day of third time job was scheduled!!): fact or fiction??? Who knows? But AVOID unless you want an unreliable, no show company!!

They didn't show up for an appointment. I called, company said a technician will call you. Never…read moreheard back from them.

This company is under criminal investigation--and for good reason…read more We are taking legal action after my mother was scammed out of $700 by someone representing this business. She was emailed directly by a woman affiliated with the company who requested payment via Venmo. After the payment was sent--using the exact information provided in that email--the same person denied ever sharing a Venmo account and claimed they never received anything. We contacted the police immediately, and after reviewing the evidence, they confirmed this situation is highly suspicious and likely fraudulent. A formal investigation is underway. This business is not trustworthy. Save yourself the stress, money, and legal hassle--go anywhere else.

They came out and gave me an estimate for cleaning the gutters and replacing one joint. I…read morespecifically asked for cages to be placed over the downspouts to prevent debris from going down and was told they would be. The estimate was more than expected, but everything is these days, so I said sure let's go ahead. They said it would be two weeks, but it was closer to four. When they were done, they had neglected to put the cages over the downspouts. When I called them and told them this, they said they had forgotten to put that in the estimate and it would be $100 more for them to come out and install the cages. I was not happy about that because I had asked for it to be included and was told it would be included. The guy said he understood and would see if he could give me a better price. Now I got the new estimate and it's $150, for something that was supposed to have been included in the original estimate. Not good.

When I call for an appointment for someone to come out about a leak in the roof I had someone the…read morenext morning. Showed up on time was prepared and very knowledgeable. Found the problem and resolved it. i would recommend them very highly. Thank you Ed

We've been working with them for years trying to get the leak in our laundry room corrected, even…read morepaid for a complete tear-off and whole new roof and six brand new windows and new siding... Essentially tens of thousands of dollars that we've paid and we still have a leak in our laundry room and now they refuse to come out and fix it. I used to recommend them to everyone. Never again. Not to mention when their window installers came they milked the clock and sat in our driveway smoking for approximately 2 hours each day which made the installation take a day longer than it should have. I feel completely taken by this company and now I don't even know why they bother giving a warranty because clearly they're not standing by it.