First time trying Harold's Chicken in Phoenix and omg 10/10. The location does give "hole in the wall" so iykyk. I live far from this location so I didn't get pics. I ordered the 10pc wing dinner, catfish and 5 shrimps. Both dinners came with fries and mild/hot sauce. The lady working there was cool she made sure I wasn't waiting long and took my order. Even though the restaurant wasn't fancy it was clean. They made the food fresh, took about 20 mins. Very good! Def gave Midwest good vibes. I'll be back next week even though it's a hour drive for me read more

They have managed to recreate the Chicago experience here in the valley. The only thing missing is the bulletproof glass and the turnstile lol read more

Found out Phoenix had a Harold's and had to give it a try. Being from the Chicagoland area this is a staple, and it was good to know the owner is from the south side of Chicago. That let me know the food was gonna be on point, which it was! Staff was friendly and there was room inside to eat as well, which is what me and my wife did. If you are looking for the best chicken in the Phoenix area please go check them out. read more

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We have ordered several times here in one week. The catfish to the chicken to the fries and shrimp. All delicious and so glad we have found their location. We ordered online and normally don't have any problems with wait times and picking it up. Staff is great and friendly read more

Harold’s Chicken - Cat/Wings Combo - Chicken Wings Near Me - Phoenix, Arizona

The chicken was fine, but that was NOT catfish. I've eaten catfish countless times in my life, so I know without a doubt, that was not it. Whatever they used was a fish I've never had before. read more

If I could rank this shit hole zero stars I would . How tf do I order 16 wings and they gave me no sauce I even went to Pay for an extra one and they still didn't give it to me don't come just go to tik tok and cook from home easier and better IM JUST CONVINCED ARIZONA JUST SUCKS read more

Harold’s Chicken - This is my order that was missing multiple items - Chicken Wings Near Me - Phoenix, Arizona

This is a Chicago staple and it had been a few years since I had been here because I didn't care for my food the last time I did a carry out order. Being from Chicago I get cravings for certain foods I grew up on and Harold's Chicken is one of them. I recently had a craving for some Harold's chicken wings with mild sauce, so I decided to give them another try for dinner. It was a Friday night and it was the best dinner decision I was happy I made. I placed an online order of six wings with mild sauce on everything (wings and fries) and no coleslaw. I also ordered the small chicken livers with the sauce only on the fries with no coleslaw. The chicken wings were a perfect size, not tiny and not jumbo. Right in-between. Meaty and tender yet crispy batter on the outside. They were cooked just right and so were the fries. The oil that the food was cooked in was fresh and I could tell by the color and taste of the food. It was so delicious that it took me back down memory lane of when I lived in Chicago having Harold's Chicken with my family. The chicken livers were good, but were a little on the salty side. The inside of the restaurant was clean and tidy. Mike who greeted me as I came in the restaurant and also gave me my order was very kind and friendly. read more

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The service is horrible. They act like you are doing them a favor buying their food. The chicken wings were so small I thought they were pigeon wings. The fish is NOT catfish and the shrimp were overcooked. So disappointed. I have gone two times and had the same experience. Rude employees- poor customer service. The restaurant looks like a dump. Don't go it's not as good as Chicago. read more

Ive lived in the South & visited Harolds multiple times in Memphis. Its nothing short of amazing... the Harolds in South Phx is cool but the customer service needs growth. Ive been here 3 times now and each time Ive been here, whoever is working behind the counter is rude. The only time I was treated semi- cool was when I came in with my black principal for lunch. Crazy things is- I put him onto Harolds. I may not be as melinated as some people but my lil Hispanic self loved Harolds in Memphis. I was ready to tell everyone about South Phx having a Harolds. Maybe try being a little kinder to every customer... read more

First off all... The customer service is beyond awful! We went at opening hours..11am. We said good morning, the guy didn't speak back just said what's your order? I overlooked it because...grace. I gave my 1st selection and was about to give second and he said what sauce, really low, so because I didn't hear him I said my next order. He repeated what sauce again... just staring at me. So I told him I couldn't hear him and that's joy 1st time ordering. He had no common courtesy or decency, let alone basic customer service skills. I don't expect red carpet treatment, but what happened to basic greetings and thank you's. Next, the fish is not catfish, it was something else...it was ok... kind of mushy. I doubt if I go back. I know this spot is a Midwest staple, but I'm sure customer service there is a lot here than what we experienced today. read more

The staff was friendly, and you know that your food is made fresh. I felt the meal that I got, which was a shrimp and wing combo shrimp had absolutely no flavor. They were just simply fried and my chicken was also lacking in flavor even putting in the hot sauce or the other sauce, may have been some type of mild sauce because it had almost a sweet flavor to. It didn't help either the shrimp or the chicken. I don't know it could've been an off day in the kitchen because a lot of people seem to love this food. I'm just not one of them. As far as the french fries go, they were very basic and lacked salt. Unsure if I would return to give them another shot read more

Harold’s Chicken - the outside of a restaurant - Chicken Wings Near Me - Phoenix, Arizona

We ordered here today...at 2pm. Just got this text at 9pm. ‍ The catfish is good though. read more

Harold’s Chicken - Chicken Wings Near Me - Phoenix, Arizona

The food is good you may wait awhile but it's worth it, I tried calling in to order but they never answered the phone

I tried to order ahead of time and the phone just rang. Went to store to order gizzards (a staple in Chgo and they didn't have any. When I asked about the phone I was told they don't use their phone. OMG! I'll be waiting until my next trip home before I go back to this Phx. location. read more

Best wings ever!!! Thx you the service was 2nd too none ... the wings are so fresh and the fries are just right ... thx again for bringing Chicago to phoenix ... thumbs up read more

It's been a while since I've visited Harold's Chicken. For a minute they weren't tasting like home (Chicago) but because I had a taste, I decided to try them again. I mostly always get wings, but this time I opted to do the 1/2 White fried hard with the sauce on the side. THEY DID NOT DISAPPOINT! It tasted exactly how I remembered. The chicken was fried perfect. I've already been back and will be back again soon. read more

All of Chicago food is great and have some of the best taste if you ask me. Harold with the mild sauce will always be on my list no matter what read more

Harold’s Chicken - Chicken Wings Near Me - Phoenix, Arizona

Nothing like Chicago...this place is all hype and a long wait to get your food...I will eat Harold's when I go back to the chi...food was average at best... read more

Trying to support local small businesses in our community is hard when your customer service is bare minimum no engagement of greeting as in welcoming your customers in. The first thing you say to your customer is cash or card before we order any food. Today I ordered catfish and shrimp with fries and coleslaw, also a shrimp basket with fries and coleslaw. The portioning for coleslaw and the amount of fries for 13$ a bit over priced. Let alone your employees in the kitchen or whoever bags forgets the sauces & condiments we have to pay extra for an not even get is pretty upsetting living out the way to come and spend money for poor service at the end of the day. My receipt clearly says hot sauce & tartar sauce. read more

Harold’s Chicken - 8 pc shrimp fries/ coleslaw / bread under bottom. - Chicken Wings Near Me - Phoenix, Arizona

I am from Chicago and visited this Harold's to check its authenticity. This Harold's exceeded my expectations; my chicken was the best I've had in a long time, from any Harold's Chicken! It was seasoned well, it was hot and crispy, just the way I like it! Great service and friendly staff! read more

Do not order from here or be a delivery deliver for this place, they will yell at you for needing assistance and just sit in the back talking. Food is also flavorless. read more

Me and my husband went to eat some of there fried chicken it tasted like fish, I say they fry fish and chicken in same oil, I'm sorry but that's not for me. I'm not much of a fan for same oil frying. No Bueno read more

The food was good, but I have a few complaints; they do not answer their phone, they don't greet you upon entering restaurant, the text service to notify you that your order is ready does not work -- my food had been sitting on counter for 15-20mins because I was waiting on a notification by text. The employee told me sometimes it works and sometimes it does not. Also, my order was missing an item and I was told they were out of it-- the item should've been listed as sold out on the ordering screen. Overall, a poor experience -- I'm sure Mr. Harold would have higher standards and would not be happy with the management of this franchise. read more

The chicken was amazing!! The customer service was even better!! The food was fresh, seasoned, and hot. Taste better than the other locations in Chicago. read more

Food is good but for some reason it tastes better in Chicago, where it originated from... Just like everything else the price of all fast food has gone up... You might have a short weight but that's a good thing because I mean they're cooking it fresh read more

Harold’s Chicken - Chicken Wings Near Me - Phoenix, Arizona

The staff is so fucken rude I will never go there again and will not be recommending this place when I say your staff was so rude she was so rude and I'm spending my money so if I asked you to do something with my food you should do it and it's sad because I'm from Chicago and never would have got treated like this in Chicago so maybe y'all need to bring some staff from Chicago that's going to treat your customers with good customer service read more

I wrote a review and clearly it was deleted by the owner or yelp, I'll say it again, The Customer Service Sucks!!! The lady at the counter was rude as HELL! I will never ever support this establishment I've tried twice and each time it was bad, No People Skills whatsoever $82 I spent for people who clearly act like they doing me a favor, I only get the Catfish because that Chicken they famous for is wayyyyy overcooked with no flavor TRASH!!! read more

Chicken and fries were mid. Service was good. Ambiance seems to be like a family owned shop. Nothing to rave about but their sauce compliments the chicken well! read more

Do not order outside of the restaurant unless you wanna pay $5-10 more per item in hidden service fees. Overall the food is good except the fries which are like canes crinkle fries nothing special. read more

Been eating at Harold's #14 in Hyde Park and #71, the closest one to Chinatown, for over 30 years, even the Chicken Shack on Ridge in Evanston, so I was super glad when they opened one here on Baseline because the commute was killing me. When you walk in, you smell it: you are home. The fridge stocks grape Fanta. (It's pop.) There's even a genuine Iltaco pizza puff on the menu. Got the half mix with mild and hot sauce on it. Still the same. I'd go back more often but my cardiologist says take it easy on the deep fried foods. What the hell: you only live once. read more

Harold’s Chicken - a bag of chicken on a table - Chicken Wings Near Me - Phoenix, Arizona

The service was superb. My food was cooked fresh and delicious. Wish there was more coleslaw, but it was good. The place was clean but outdated. I can tell takeout is their thing. read more

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First off I read the comments (I'm from Chicago & all the complaints sound like a real Chicago Harold's To Me!) West Coast Doesn't Understand "Hood Eating" (No Offense). Respect to the owner for having them "butta cookies" Pineapple POP! Strawberry POP! Grape POP! Felt and Smelled Just Like Home To Me! Keep Pumping That Mild Sauce Out! That's for reminding me what home feels (cold, rude, love) and taste like! Nobody does like Chicago (Hard to Understand us 2) My friend could be ya'll model! Her First Time In 2 read more

Harold’s Chicken - Brooklyn Girl Trys Harold's (with Kesha OG!) - Chicken Wings Near Me - Phoenix, Arizona

I placed an order for 16 shrimp, that cost me about $30 with taxes for the plate. And there was only 13, yes I counted them because I was like this doesn't seem like 16. One is a mistake, but 3? And who knows how many other customers yall do it to that don't notice. On top of the terrible customer service! this is the second time I go in and dude up front is always in a mood. I tried to give it another chance but yeah will never come back to this place. read more

Harold’s Chicken - Shrimp Dinner - Chicken Wings Near Me - Phoenix, Arizona

Visiting Az from Chicago and this hit the spot! Got me and my family right! Good people, good service

I am a HUUUGE fried chicken fan, so when I heard about a chicken place I've never tried, I had to go, even though it was an hour drive from where we live. We got a 4 piece mixed chicken, which came with a lot of fries and the tiniest little container of coleslaw I've ever seen. Also ordered the "giblets", which is mixed chicken gizzards and livers, again with a generous amount of fries. Finally, we got a piece of catfish. I wanted the perch, but they were out (Which, come on. You have 4 things on the menu, don't be out of 25% of your offerings). Drink selections are pretty basic, just a few cans of what appeared to be whatever soda was on sale when they went to the store this morning. With everything it came out to a little over $35.00, which is pretty reasonable. The catfish was delicious. A huge portion. Cooked perfectly, juicy fish with a crispy cornmeal crust. Unfortunately, the catfish was the only thing that was cooked well. Everything else was overcooked. The chicken livers were so dry I could barely eat them. the gizzards were hard and tough. the chicken was overcooked and dry. I say unfortunately, because the flavors were there. If they had been cooked properly it would have been a tasty meal. And we wouldn't have had to wait almost a half hour to get it! read more

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Worst spot ever if you on lunch please do not go here service is extra slow and have no sense of even caring that they are slow. I never write a bad review about a black owned business but lord knows I'm from Atlanta and the service doesn't take that long for 5 shrimp and 3 wings. It's now 1:02pm and I still haven't got my food. Please beware. read more

Wow. I've slept on this for almost two years and just now tried it out. Great fried chicken. Fries are super crispy. Catfish and shrimp are some of the best I've ever had in a restaurant. And it might be the only place in Phoenix you can get properly cooked chicken liver. Only complaint is they need a better beverage selection, but that is fairly trivial. read more

Waited 30 min for chicken tenders and they were still raw. NEVER AGAIN. Do yourself a favor and go elsewhere for food

This place is a joke! Stop by yesterday evening to order chicken wings! All I got what some nasty chicken with nasty sauce and bread! I came back and everyone in my household that ate the chicken basically spent all night in the restroom! We had to throw everything in the trash can! I have had better chicken before, but this folks over charged you for their nasty food! Be aware and be warned! This folks are not serious minded people! I give them no stars! read more

Great food great service. This is the real deal chicken!!! Great food. I drove from Maricopa to get some chicken.