Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

I purchased Karastan carpeting from Harms last year. The carpeting was losing an unusual amount of…read morethreads. I called Harms and they sent several men out to investigate. After several months it was decided that they would replace it. The stipulations were that I replace the carpeting with Karastan carpeting and that the new carpeting was more money and I needed to pay an additional $1000.00. The new carpeting has the same issue with losing threads. Also, the pattern did not match in a few places when installing. There is an area running down the middle of the room. Woody came to the my house to repair it, but the line is still visible and he said it is the best he could do and would have one of he owners to contact me. No one contacted me after months. $8000 of carpeting that I am embarrassed to own. Nancy/aka Nanci

I had replaced carpeting in two separate rooms by two different flooring stores. Hands down Harmes…read moreprovided the best product as well as the best quality of installation. the carpet layers took great care to protect the walls and the trim board as well as create clean neat edges. with the other company I had to touch up paint several places and the edges at the transition strip are fraying. I can't say enough about this company. they are over the top fabulous!

Love the carpet, great value and the installer, Don did a professional job. I will return when I…read moreneed carpet!

From the owner: Family-owned and operated since 2002, Midwest Flooring Outlet is your Northwest Ohio source for…read morein-stock and special order bargains on a wide variety of floors, including carpet, tile & stone, hardwood, laminates, and luxury vinyl plank. With our buying power and our customer centric approach, this allows us to bring the best values in flooring to you. Take it with you, or let us install it, either way, you're sure to save big.

I cannot express enough of how happy we are with our new floors! We have a 117 year old house with…read more2-3 additions and we knew the floors were... challenging to say the least. We were plagued with uneven floors and weird slopes, but not anymore! From the estimate appointment through final install, they were very upfront, honest, and communicative every step of the way. Lisa helped us to find the best flooring for us and Hunter killed it on the install! I can 100% say we will use them in the future when we decide to change it up! They are the best team to work with.

Best flooring company in the area (world?)…read more Fair prices and incredible knowledge from the two owners who will personally do the work and stand by it.

I went to Carpets by Otto(Angola Road, Toledo) based on the recommendation of a friend. I believe…read morethe front counter guy's name was Craig. He was extremely helpful in assisting me to choose the best pad and carpet for my needs. I chose a carpet and pad, then arranged for delivery and installation. There was about a two week wait from ordering my carpet to the carpet being delivered to the store. At that time, I arranged installation. They allowed me to stretch the installation over two non-consecutive days so I could get my furniture and other possessions moved and out of the way. There were two separate installation crews and both were friendly and efficient. It was raining both days and both crews took great pains to not track in any mud while they were in and out of my house. Both crews did an excellent and efficient job on the installation and were on their way much quicker than I imagined they would be. The carpet looks fantastic and feels good under my feet. I definitely would recommend Carpets by Otto on Angola Road in Toledo, Ohio. You can buy carpet elsewhere, but if you buy carpet from a specialist, you're getting a level of expertise you might not get elsewhere.

Had 2 rooms of carpet installed on 2 different days and both sets of installers were pigs! One…read moredidn't bring a vac because it had broke week before. They were going to put new pad over dirty dusty floor but we had them use OUR wet vac to clean!! Do not recommend! Use Modern floors I heard they do a much neater and cleaner install!

ProSource of Toledo I would not do business with Cynthia has no communication skills once they have…read moreyour money contact completely stops unless you go in the store, I would highly recommend going somewhere else. We paid for flooring and then they shorted us 118.22 square feet and will do nothing about it and they are aware they shorted me. BEWARE do not use PROSOURCE

Mannington Adura Max vinyl flooring, lifetime warranty…read more Really like the speed the product arrived. Liked it...but finding dents. All the dents seem to be where a piece of furniture was placed. I have pads under all furniture, and have from the beginning. I told them and he asked if I had extra flooring for them to test, and I did. I sent him a pix of the dents. Numerous dents in each place. They mentioned coming over to take a look. Never happened. They sent the pix to the manufacturer, Mannington. That company said that it was abuse on my part....I live alone and have no children. And that was that. I havent had anyone from Prosource or the manufacturer contact me. I am sick over the cost for a flooring from a company that boast their warranties. I'll never go to Prosource or ever recommend a mannington product!

I'm surprised to find myself the first reviewer of a company that by all accounts is well…read moreestablished in this area. I chose Harrison at the recommendation of multiple friends who, like me, own a historic home and have strong feelings about craftsmanship, preservation, and quality. Harrison was respectful of the space and kept dust to a minimum. They were professional, adhered to their project timelines, and kept us educated throughout the process.

Can't say enough good things about this company! Some before and after photos below. Really…read morelistened to our needs during the quote, made suggestions that I believe saved us a lot of money in the long run, by helping us avoid the wrong product. Refinished four rooms and a hallway and also made a recommendation on a stain that did a far superior job of covering up blemishes in the wood. Our choice would have looked horrible. Similarly they also did three rooms in vinyl planking, and directed us to a far superior product that was not much more expensive. Price was good relative to others who gave us quotes, but others did a far worse job of really discussing our needs. You can hire them ​without hesitation or worry.

Quality of materials and installation is poor. High cost poor quality. Lack of follow-thru.read more

I would never recommend this company to anyone. we were quoted a payment and it was doubled after…read morewe already had them installed! and when they were removing our old floors they made the worse mess! we had to have our ducts cleaned out because of the mess! my whole family got sick bc of the mess they created!