If you need a repair or want to have your panels removed for a roofing project, expect to be calling multiple times a day just to get someone to show up. The lack of communication was matched only by the bad-faith representations.
When I needed my solar panels removed for a roofing project, trying to get them to commit to a date for the removal and reinstallation turned a 1 week project into slog lasting 2 months just because they couldn't commit to a date without me calling incessantly to ask when they were showing up to finish their work. I was hoping this was wasn't representative of their company culture and business ethic and gave them another chance when I experienced a failure with my inverter.
After reporting a problem with my array I was told repeatedly that they'd have someone out there "this week" to look at it for weeks. Then after looking at it they finally told me they already had the replacement part on hand, told me it would be fixed that Thursday (yes, I asked "which Thursday") and then ghosted me for a few more weeks telling me they needed to RMA the part. When the new part was finally installed, it wasn't configured to adequately serve my system and my battery backup was suddenly useless. Instead of showing any interest in correcting the issue, they just blamed the batteries, shifted the responsibility for fixing their mistake back to me and disappeared.
These folks were pleasant to talk to and laid on the apologies, but the action to make things right didn't follow. I can't recommend them unless you want to waste your time hounding someone just to get a response. read more