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    Harmony Arnold

    5.0 (1 review)
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    Business consulting

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    9 months ago

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    I had a great experience with Tannya. She was very supportive, taking time to understand my…read morelifestyle, what I tend to feel most comfortable in, and where I'm open to branching out. I absolutely love the suggestions she sent to me for expanding my wardrobe.

    I rarely write reviews like this, but after nearly six months trying to get a service delivered, I…read morefeel it's important to share my experience. I previously worked with Tannya's company and had a terrific engagement, which is why I returned several years later. Unfortunately, this time was the complete opposite and, honestly, pretty shocking given my past experience. What followed was a series of breakdowns. I booked the service in September 2025 and, since then, have been unable to complete even the first of two sessions. Over that time: I was passed between three different stylists due to turnover and scheduling changes; appointments were repeatedly rescheduled or mishandled - my most recent appointment was booked incorrectly (wrong service length); a stylist simply did not show up; and basic preparation was lacking, for example, the stylist did not have my address and did not reach out until 30 minutes before the appointment, making it impossible to proceed. Despite significant time spent coordinating across their team and planning my schedule around appointments that never materialized, no service was ever delivered. When I reached out directly to Tannya to request a refund, there was no meaningful attempt to repair the relationship or take accountability, only a partial refund offer justified by "internal coordination and planning." This was a service I hired to make my life easier. It did the opposite. Mistakes happen, but repeated failures, lack of ownership, and charging for a service never delivered is not acceptable. I cannot recommend working with this company based on my experience.

    Harmony Arnold - businessconsulting - Updated May 2026

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