We had a toilet that decided to fail. When I say it failed, it did so dramatically and…read morespectacularly. To be seated in one's downstairs working on a Sunday and think that someone was upstairs showering, only to find that a toilet, without even being flushed, decided to fail and pour water through the downstairs ceiling, lights and air vents, well, let's just say, it was a hair raising Sunday. After screaming, turning off the water, and emptying an entire linen closet of towels to manage the flood, I picked up the phone and went down the list on google to find help. Admittedly, Jordan's plumbing was the first I called, but when I got a voicemail, I continued down the list. On my next call, and after speaking with a gentleman about the issue (who I maintain I had awakened from sleep), I was not satisfied. He also stated, "it would be tomorrow" before they could come out, but at that point, I had three huge yellow (fish aquarium) buckets collecting water below, watching my ceiling in such decline, and was looking for immediate help. Shortly after the gentleman and I hung up the phone, the SWEETEST lady called me back. She was in transit to church, but after being able to return a missed call, she wanted to make sure I knew that they could assist me. Her name was Rita, and she quite frankly is what initially sold me on utilizing this company. She did absolutely everything she could to calm me, reassure me, and while they could not make it to me on Sunday at a time me and Mr Jordan were mutually available, she made sure I felt confident that they could get the job done. I felt, and communicated to her, that I believed in Divine intervention, and I just knew they were the right company. In fact, so much so, I would cancel the previous work order from the first company. Today, even more promptly than I expected, I was greeted at my front door by one of the NICEST technicians, Demarkus. Let me tell you, from the moment he entered, until the moment he left, I actually felt assured that this was the right person to assist with the job at hand. The lady of the house also agreed. Demarkus assessed the situation, found what he believed to be the issue, and then made recommendations for repair while answering 10000 questions from said, lady of the house, and whom uses said possessed bathroom toilet. We agreed to move forward with the work from Jordan Plumbing even though said lady of the house can fix anything, including cars. We did so for several reasons, one being that we ensured we had the appropriate documentation for homeowners, the other being, and mostly because the service was so dang good! I know this was a long post, but sometimes understanding the full story, others can appreciate the level of services offered. Most importantly, the work that we had done was reasonably priced, even though I thought my eyes would flood like the ceiling the day before from cost of draining my wallet like that toilet drained the day before. While no one wants to pay for things like this, I am grateful that at the very least, the service alone was worth the price to pay to repair. SERVICE IS SO IMPORTANT! THE MOST IMPORTANT! They excelled on every level for service. I recommend that if you have something go wrong in your home, or you need any plumbing assistance that you contact Jordan Plumbing and Maintenance. Seriously, you will not be disappointed in the level of care they take in assuring you get through the crises. If you are anyone at Jordan Plumbing, and reading this - THANK YOU!

Another great job by Jordan. I had a toilet that was leaking, cutoff and float not working. Brian…read moreand Khalid came out the next day after I called. They repaired the toilet and got a brand new cutoff valve. I'm impressed with their work ethic and reliability. I will continue to use Jordan for any plumbing issues.

Recently I posted a frustrated review of Drain Express. While the complaints were all accurate,…read moreMr. Atkinson the owner contacted me two days ago (over two months since my first call to complain) and offered to pay for an hour of the second plumber's time diagnosing why my hot water was still so slow to heat. I appreciated it.

shaun and Drain Express are responsive and stand behind their work. I'd recommend them to anyone…read morewho wants an honest competent plumber.

We have had a running toilet for several months now, and we finally got around to calling a…read moreplumber. My husband called and explained the problem to the dispatcher and she told him she would put a plumber on the phone so he could walk us through the problem and potentially help us fix it without them having to come out (our problem was a common one). The plumber walked my husband through everything and let him know the solution, and we chose to have him come and fix it for us to make sure it was done correctly. However, a more handy person could have done this themselves. I think that is an excellent show of customer service! They called 20 minutes before arriving just as they said they would. The plumber (Brandon I think) confirmed the problem and fixed it within 20 minutes. The cost was exactly what we were quoted. There was no mess left behind. The toilet has run perfectly since.

I've used them a few times. They are excellent in service and really seem to care about the…read morecustomer. Something unique these days!

Charged $79 to show up, quoted over $800 for a twenty-minute job requiring no parts, just a camera…read moreand snake. Don't do business with these people, don't even let them on your property.

Pure Line are by far the most reliable, professional, best plumbers in the area. We had two…read moredifferent plumbing emergencies that they were able to respond to quickly. They were professional, clean, knowledgeable, and efficient. They were able to quickly get to work to identify the issue, evaluate the solution with us, then execute. I trust these guys so much now. They truly had our interests at heart. Can't recommend enough.

Wow.....I have used these guys a couple of times and....every time....they impress me. On time,…read moreprepared, no bull, fair rates......just very professional courteous guys. And, wonder of wonders, they took their shoes off before they came in the house. Fixed my issue! How nice it is to find people who care about their work and their reputation. I will not use anybody else. Mary H.

We went through our Home Insurance, American Home Shield for a plumbing emergency (our tub faucet…read morewould not shut off) that was 'after hours' - Sunday at 12:22pm. Was told by the lady that answered the phone, she saw the service request and had forwarded the information. I asked was there a timeframe and was told, no, if he accepts the order he will give you a call - if he rejects I would need to call American Home Shield back. I was definitely confused.... The plumber actually called us in 20 minutes.... asking to speak to Mina...ummmm - wrong name. We called back and told him we were waiting on him to call us back - he said that he wouldn't able to get to the plumbing issues today and tomorrow was questionable.... but it's 'after hours' hence my confusion. Now I'm wondering, was him calling us a misdail? Would he have even called us back to say he couldn't come? I have children in the house & they need water. So please, what should we have done? I know you are probably wondering.... we called another 24/7 emergency plumber! Thanks so much After Hours!

Brian went over and above to fix my shower. They always arrive on time and they are very…read morereasonable- that's important these days!! We would recommend them to all our friends!

PJ tried to sell me a new water pressure tank years ago when mine was perfectly fine. Always get a…read more2nd or 3rd opinion of a reputable plumber. I hate when I hear his voice on radio ads.

Been using The Water Specialist for years to service my filtration system. Always punctual and…read moreefficient. Excellent, knowledgeable technicians, particularly Randy, who provides extra level of knowledge and professionalism! Highly recommend!

I called to see if they could give me an estimate on a well issue. Luis came out and he told me…read morewhat he thought most likely the problem was and gave what I thought was a fair estimate for the work. He had the parts on his truck and had us up and running in less than an hour. His repair worked like a charm and my wife and I could not be more pleased. We would not hesitate to use them in the future.

These guys were great. During the last 2 years of a home remodel I have worked with various…read morecontractors and companies and I am very impressed with New Light! I wish I had found them earlier. They exceeded my expectations. They installed my tankless water heater, coordinated the permits and inspection, and worked with us to get the gas company out all in one day! Their customer service was amazing- they picked up the phone everytime I called and even reached out to me to help me do what I needed to do on my end. I cannot recommend them more highly. These are my go-to guys for future needs.

I use New Light to wire a grinder pump that was plugged in backwards and burned the motor out…read morewithin 7 months. After contacting the owner he said that he will not be covering full replacement because his ex-employee won't send him pictures showing it installed wrong. I was all but told "unless he proves it was installed wrong, you are on your own". It honestly makes me wonder why this employee is no longer there. This company was the last company for ANYTHING out to this house. After calling him and telling him what was going on, he said he would go take a look at it to see what's going on. He pulled in the driveway and left without ever getting out of his vehicle then called me and told me that he looked at it. It was a blatant lie. I have used them before for small jobs but I will never contact them again. Bad business. Owner is pompous. Honesty is lacking.