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    Harlow Custom Builders

    1.0 (1 review)
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    7 years ago

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    Electrical Systems Of Maine - untitled

    Electrical Systems Of Maine

    (6 reviews)

    Very professional service. Worked very diligently and cleaned up after themselves. Great job…read moreinstalling the generator. Explained everything associated with it. Ryan, the propane guy, along with Charles and Josh. I couldn't be happier with the work they did. Highly recommend the business. Dan, who originally came to give me a quote, was very pleasant and informative. ,

    In February 2024, we arranged a site visit for a generator installation, with Chelsea from the…read morecompany visiting our property. Unfortunately, during her visit, Chelsea didn't take any measurements and suggested placing the generator near the garage without considering federal guidelines for its placement. Subsequently, when we attempted to install a second propane tank as instructed, we discovered that the proposed location didn't meet the required distance of 10 feet from the existing tank. This oversight led to frustration and disappointment, especially as CN Brown, the gas company involved, expressed disbelief at the suggested placement. To resolve the issue, we were left with no choice but to relocate all three propane tanks, incurring an unexpected expense of $5,000. In an effort to address the situation and discuss potential accommodations due to the added costs, I reached out to Jason, the customer service manager at ESM. However, despite our concerns, Jason expressed little willingness to accommodate us and even suggested that our relationship might not proceed positively. After waiting patiently for six months for our appointment, we were dismayed to be informed that the company would no longer be proceeding with the installation due to their initial error. This experience has left us deeply disappointed with the level of service provided by the company. *EDIT Got a response from the owner telling me a I treated Shelia disrespectfully. I never spoke to a Shelia I only spoke to Jason and Chelsea. Your people were on speaker phone the whole time and the Gas Technician from CN Brown commented on how rude Chelsea was. He also commented on my one star review saying I give out a lot. It seems like his business gets a lot of one and two star reviews. I am glad I did not make a $10,000 mistake with this company.

    Harlow Custom Builders - contractors - Updated May 2026

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