Where to begin. Bought a used bike, a trade in from someone else, according to Brett, they had since 2023..... Kawasaki Vulcan 900 custom, that they actually advertised as a 1700 but ya know, who needs to verify the VIN! List price was $1995. My FIRST bike purchase! How excited was I?!? Put $500 down until I could get there that Saturday to grab it. Came in the Saturday before Thanksgiving - couldn't wait to show it to everyone! Only problem they said it had was it needed a battery! They were even sweet enough to put a battery in it and send me a video of it! I did my research, found the battery it required and we were on our way! When we got there to pick it up, and waiting over an hour, they brought her out! She was also missing a mirror, so that was gonna be a fun drive home (2.5 hours away)! They even were gracious enough to have me sign a form that by Federal Rules and regulations, the bike met all the safety standards... guess mirrors aren't included in that. Let's fast forward - about 90 days when I'm ready to get her serviced for spring! I hadn't received my tags or registration I PAID FOR. Chris, a super intelligent guy , got on the phone, told me that my title and tags should be in any day, convenient yes???....and then back pedaled and tried to gaslight me into believing a conversation ( that never happened) actually happened. What a surprise, they sold me a bike THEY NEVER HAD A TITLE TO AND COULDNT GET ONE!! Fun, am I right? So at this point, I lost my $500 down, the $23XX I paid at time of purchase, ya know, because they have a third party company that will get my title and tag and registration to me, 4 months of insurance and adding some new parts! Crash bars, new grips because the ones it came with don't fit and are lose and unsafe, obviously I splurged and bought new mirrors, some new lights and replaced the rear bulb bc that was dead when I got it too. Then bought a bumper.com report for it - it was last registered in Texas in April 2021. Low and behold *prepare yourself* a THEFT record in March 2022!!!! The unprofessionalism and lack of consumer protection is STRONG with the one. After admitting their screw up, telling me they talked to Texas DMV and then one week later, telling me Texas DMV isn't responding and then trying to get a Maryland title, I questioned it, and them acting like I'm the one who broke the law, here we are . Kevin, my salesman - SHADY JOKESTER!! Chris, the tag and title guy - not sure he could qualify as a wal-mart greeter, and Brett - . So then - I tell Brett I wanna be reimbursed for all of my expenses paid out on this bike, after giving me the run around and lying for 3.5 months. He refuses when I say ima gonna take this higher because the math ain't mathin my guy.
So if you are buying a Harley - a brand new one - you might be safe here. But there are MUCH better Harley dealerships in the area you would want to deal with, even for an extra drive Patriot and Skyline are amazing people!!! But if you are buying a used bike from them ESPECIALLY YOUR FIRST BIKE, and you don't want to be forced to only drive it on farmland, I suggest you do EXTENSIVE research on it. They don't know their from a hole in the ground. While quite entertaining - they are a bunch of screw ups. Knowing what I know now - I'd change it. I wouldn't trust them to feed my dog. Sad thing is.... I know people who bought new Harley's from them and had a great experience. Knowing they probably pocketed my money and went on a spree, sucks. Especially since Brett told me his "title lady" couldn't find the VIN. But hey, to each their own. Do your research people, it was my first bike, possibly my last. So discouraging. Follow your gut. Don't get stuck with almost 700lbs of waste. Get the reports, pay for them thru the National Titling System. Know your facts. If you have any questions or would like to see my vast amount of proof - let me know. good luck! read more