1. Harkrider Endodontics

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Boerne, TX

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Harkrider Endodontics

5.0 (3 reviews)
Closed • 8:00 am - 5:00 pm

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Premier Dental Center Boerne

Premier Dental Center Boerne

4.0(23 reviews)
3.2 mi

My experience with this group has been one of the most frustrating, time consuming and…read moreuncomfortable experience in my life. I would not recommend. They botched a procedure and the repeated issues since have not been remedied. I thought continuing to go back since it is the same issue with where it occurred was a good idea, but not so much. I paid for the initial procedure and never asked for a refund, even paid for the first couple of fixes, after a while I didn't see how I or my insurance should be responsible to pay for fixes on something that was their doing. Yet their front offices staff argues and attempt to continue to bill, without consulting the dr. Look elsewhere for your dental work.

I don't typically leave negative reviews, but I feel this experience should be shared…read more I came in for a scheduled cleaning and filling appointment and was later informed the filling would actually require a root canal. The hygienist rescheduled my cleaning so I would not have to wait an extended period after the treatment plan changed. At checkout, the front desk told me the hygienist was not allowed to make that change and that I would be charged a same-day cancellation fee. When I questioned this, I was called argumentative and was refused the opportunity to speak with a manager or someone else in the office. Another patient in the lobby overheard the conversation and made a comment that I had done nothing wrong and the girl treated her similarly. I completed the patient survey and requested a call back to discuss my concerns, but never received a response. I ultimately decided to get a second opinion, and I'm glad I did, as another issue was identified that had not been brought to my attention during my visit. The combination of poor communication, lack of follow-up, and concerns about my overall experience is extremely disappointing. I hope the office takes this feedback seriously and works to improve the patient experience moving forward.

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Premier Dental Center Boerne - Premier Dental Boerne

Premier Dental Boerne

Premier Dental Center Boerne - Dr. Hallum

Dr. Hallum

Premier Dental Center Boerne - Dr. Massa

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Dr. Massa

Lee Dental Centers

Lee Dental Centers

3.2(35 reviews)
8.2 mi

Calling to make an appointment was interesting. I guess they have a call center person that answers…read morefor all offices, but for some reason doesn't answer the phone after 3pm even though it says their offices close at 5pm. I've tried calling twice after 3pm and no one answers. I also got about 5 reminders of my appointment leading up to the actual visit. When I walked in, there's a clipboard that says to sign in, so I did that while the girl behind the desk sees me writing my name down. 10 minutes go by without her acknowledging that I signed the clipboard. Not to mention, another patient walks in and another front desk person says "you don't have to sign in, I'll just check you in myself". So I stand in line after them and when it was my turn, I say "I signed in on the clipboard but it doesn't seem like anyone is checking that". She asks me for my name and checks me in. I get called back shortly and Debbie sees that I'm pregnant and says "you're pregnant?" ... so I made this very clear when I called to make the appointment, as well as when I called to confirm the appointment. I also wrote in the online questionnaire about a month in advance. I'm guessing they don't read that because Debbie was surprised. She then asked me if I had medical clearance from my doctor. So I told her, "I was never told I needed anything from my doctor when I called to make my appointment and told them I was pregnant. Also when I filled out the questionnaire, no one called to tell me I needed this. It would've been nice to know since I was at my doctor's office this morning." I ended up sitting in the office for over an hour and ended up not having any work done at all. They kept me waiting until i decided I would just come back for my cleaning and filling. Then Debbie said "your doctor said it'll take up to 24 hours to get the form back". Then why am I still waiting here if you knew that? I'm wondering how long they would've kept me if I kept sitting there without saying anything. When I finally came back for my actual cleaning and made appointments for my family, they will bill EVERYTHING UNDER THE SUN. They didn't even touch my one year old daughter's mouth, and even after insurance, I still had to pay almost $100 for them to just look at her for 2 mins. I understand children can be difficult, but when I got the bill and saw every little thing they billed, I will not be back.

I was charged for the temporary crown and then I was charged for the permanent crown…read more Then my tooth broke off in half. As she was working with another tooth.

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Lee Dental Centers
Lee Dental Centers
Lee Dental Centers

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Harkrider Endodontics - endodontists - Updated October 2026

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