The staff was very friendly. Overall waiting time was longer than expected or that I have…read moreexperienced at another dentist. They charged me for services not covered by my insurance. They are the experts and should know what each insurance covers before performing procedures, they should then ask if the patient is ok paying for charges not covered by the insurance. For those reasons I do not recommend this dental facility. I called the office, as requested by the owner, on several occasions to resolve the issue. They took two types of x-rays, instead of one, when the insurance covers only one of those types of x-rays every 5 years. I ended up having to pay for their mistake. Therefore, I do not recommend them.

Ooh the office visit was superb, I guess I chose a great appointment time. No one was in the…read morewaiting room but me! The desk technicians were very professional, the office and Dental rooms we very neat and clean and the female technician who took my xrays kept me comfortable and feeling welcome. Dr Richter was very professional very calm and nice. We talked about the procedures and he said he would see me in two weeks. I highly recommend this Monarch Dental office.

Awesome staff and dentistry. They were caring and thoughtful. I recommend them to everyone i know.read more

No wait Efficient cleaning…read moreGreat staff Modern office Fair pricing Accepts my insurance

I have a condition called tori, which means I have extra bony growths on the top and bottom of my…read moremouth. Because of this, I cannot use standard adult bite plates for dental radiographs. When I scheduled my appointment, I specifically informed the office that I would need pediatric bite plates. I also reminded the hygienist when I arrived. Despite this, the hygienist told me they didn't have pediatric plates because they "don't see children," and said we would "work together to get the x-rays done." Unfortunately, this meant repeatedly trying to force the large adult bite plate into my mouth. I told her multiple times that it was painful, triggering my gag reflex, and that I simply could not tolerate it. Her response was, "We have to do this in order to take radiographs," without offering any alternative approach. I fully understand the importance of radiographs, but the way the situation was handled felt dismissive and unnecessarily abrasive. She did not attempt any other solutions, and her bedside manner left a lot to be desired. I had waited a long time for this appointment and arranged my entire day around it. I left extremely disappointed with the way I was treated and do not recommend this dental office.

Dr Frei is knowledgeable, kind and very caring! The whole staff is that way. They always take time…read moreto check in on you. They are all like family. We moved from Houston and never had a dentist like Dr Frei and his staff. I highly recommend them.

I had a complicated procedure done by Dr. Lopez and it was less painful than I expected. The…read moreoffice staff are all first class. I highly recommend this office. Tina White, Grateful patient!

I have been a patient here for 11 years, and while Dr. Estrella is wonderful, the administrative…read moreside of this practice is extremely disappointing. I paid out of pocket for a procedure back in January. After receiving my Explanation of Benefits (EOB), I confirmed directly with my insurance company that they also paid the office for the procedure. For months, I called and left messages regarding my refund, but received zero response. Over the past two weeks, my calls have finally been answered, but I am continuously brushed off. I keep being told that they need to "audit" my account before issuing my refund, even though providing an itemized patient ledger showing the credit balance should be simple. Admin staff - No interest in resolving the issue.

Terrible dental experience and have heard many others needing extensive corrective work elsewhere…read moreas a result of the treatment there!

Dentist practice has been sold to a franchise chain. They still provide good service at a higher…read moreprice. Majority of staff is no longer with practice. This is what made the practice special. I'm no longer a patient after 27 years. I have found a new practice closer to home.

Falsified prices over the phone, did not agree to the discussed price when I visited. Not to…read moremention they were audibly speaking very poorly about other customers openly in front of me which made me very uncomfortable

I've been coming here for a couple of years now and the staff is always so friendly. They are…read morecourteous on the phone and in person and they always get me scheduled quickly. Dr. Sousa does a great job of explaining things and is very friendly as well. They have great hours here, open from 7:30 to 8:30pm most days which is why I chose this place to begin with. It's nice not to waste pto ok the dentist!

Had my bi-annual teeth cleaning with Lana. She's very thorough, straightforward and knows what…read moreareas may be sensitive so I appreciate her mindfulness. I appreciate her professionalism, have built a rapport with her and that she's not excessively chatty. She's given me tips over the years and I know I'm in good hands when I'm being attended by her. I get disappointed if she isn't available. I had X-rays today and those bite-wing things can be overwhelming in the mouth so I just focused because at one point I almost threw up for some reason when it was towards the back of my mouth but I held it together. Luckily it's only once a year. Everything was straightforward and afterwards, Dr. Ruiz examined my mouth, scraped a little and I asked her about getting a new, thinner Mouthguard that will act like a Retainer. At first she mentioned one product that was for my upper and lower teeth but I told her I didn't have braces on my lower teeth so she thought about it and decided to have me try something else. I ended up ordering an Essix Retainer that's thicker than a regular Invisalign Retainer which is more flimsy so it acts like a Night Guard. I was able to get an iTero mouth/teeth 3D scan at the beginning of my appointment so I was able to skip an appointment and just come for the fitting later this month. The 3D scan is a new and free procedure that tracks changes in your mouth/teeth for future reference. Dr. Ruiz was very nice in our brief visit. My regular dentist is currently on Maternity Leave. As always, I leave with extra sample toothpaste, toothbrush and floss. The office has a Keurig machine, chips tray and bottled water in a small fridge and an Air Purifier out in the waiting room.

I had not been to a dentist for a long while. So Sonterra dental is where my wife has gone for…read moreyears. I made an appointment and had such a great experience. My cleaning was performed by Casey. She is the best! Very pleasant and kind. She did an amazing job. Also answered all my questions. I really enjoyed her positive energy kind and attentive nature. Dr. Woolwine is amazing as well! I really am glad I choose Sonterra Dental and was able to meet these amazing people. The front desk staff is great as well. Very friendly and helpful.

Do not see Mr. Norris. He does not care about his patients. He has multiple businesses and does not…read morehave time for your concerns if they are out of the ordinary. Those are basically his words. He will tell you your money does not matter to him

This practice is terrible. They run it like a money factory and don't care about the patients…read more Everything is rushed and everyone in the office is stressed out. They messed up multiple times causing the process to be much longer. The staff is not well trained and don't pay attention to details when coming in for checkups and adjustments. Stay away! Definitely not worth it.