love my new freezer, great service, free delivery, may be looking for another appliance soon, will defiantly go to them first!

Very helpful and Knowledgeable! Offered to order the models i had found online but then offered their advice on which models they have customers having the best luck with as well and let me choose. I bought my whole house worth of appliances there (some I had previously picked and some they suggested) and with the free installation they beat the department store prices by hundreds. Very Highly Recommended! read more

My wife have bought all of our major appliances at Hargrave's in the past, so when our dishwasher died we went to them again. This is no longer the store we were used to. The young saleswoman couldn't have been less helpful if she tried. We specifically told her we wanted another almond colored machine to match our current kitchen appliances. She kept telling us that we should consider black or stainless steel instead. If we would've wanted those colors we would have told her so. We told her we would go home and think about it, NOT. We left the store and headed right over to Greg's Gruett's Appliance and found exactly what we wanted to begin with, and in almond too. Hargrave's may have lost two loyal customers permanently! read more

When we bought all new appliances for our kitchen, we looked everywhere. We are so glad we chose Hargrave Appliances instead of a big box/ furniture/appliance chain store! We got exactly what we wanted. Our sales person, Krista, was amazing. Delivery was prompt and professional. We had an issue with one of the appliances (not the store's fault, the manufacturer's fault) and Hargrave's went above and beyond to get the issue resolved. Service after the sale is very important and the level of service and the courteous way we were treated went beyond anything we expected. This locally owned store will get all my business from now on. Thank you Hargrave Appliances! read more

We are a dealer in Wausau and GE contacted us about taking care of an appliance that is out of warranty for a customer in Merrill. Hargrave declined to change out the range for a customer they actually sold the appliance to so it looks like we will be taking care of them. read more

Recently we purchased a house and with it came a home warranty that covered appliances if anything happened with in the first year. Once my wife and I tried to use our oven we realized that something was wrong. The oven would turn on when it was supposed to be off and when you would set it to a temperature it would turn off. We filed a claim and our insurance forced us to use Hargrave. They had a professional come out and look at the oven. He was not positive what was wrong with the oven but said that it was the knobs and that he would order them and install them himself. Perfect I thought.... They did not call me back for 2 weeks. When I finally called them, they said that the knobs for my oven no longer were made and that knobs were not covered anyways. We called our insurance and they said in a case in which the knobs affect the oven and are not cosmetic, they could see a reason to get them replaced. My wife and I went online to do some research and found out that we actually had the correct knobs on the oven but that they needed to be flipped. We flipped the knob and the oven was working as good as new. However when the professional came out I had to pay $75 for a deductible. In my mind I am not sure why they collected that money as they did not diagnose the issue correct and were trying to get out of helping me anyways. I had to call them for over 2 weeks almost calling daily asking about a refund while they gave me the run around. After talking to the owner multiple times, he finally agreed to refund half of the cost. I just said yeah because I was done with this company. I got the refund and a coupon for them to come out again... I would never use them again. If it came down to having them come out again or just buying a whole new oven. I would take buying the oven as they are not a company I would go to, or recommend to anyone to go to. Not impressed. read more