Our experience was top notch! The crew came right on schedule and went way above and beyond. Highly…read morerecommend!

Horrible, horrible experience. The employee I dealt with was extremely unprofessional and rude. I…read morewill not ever give this company my business.

Let me start off with, it's my fault for not asking the price before hiring them for this job,…read morehowever, I have done a lot of business with Best 1 over the last 20 yrs or so in servicing my home and my rentals and they have always charged by time and materials and been very reasonable.  Recently, I had a hot water heater changed out in my home.  To my surprise the bill came and it was billed as a lump sum of $1984. I was shocked to say the least.  This was for a 40 gal, 6yr warranty, reg gas water heater.  They can be found anywhere for under $575.  If you add in $100 for a couple of extra parts  and allow $100 for disposal of the old water heater (which is very generous) you have a total cost of $775. They arrived at 3 pm and left for 45 mins to go get the water heater from the shop, and were done at 5:00  ( 2 men). That is 1.25 hours working time. Allowing for the .75 hrs  to run to the shop (they should have had the water heater along) that's 2 hrs x 2 for a total of 4. 1209 divided by 4 is over 300 an hr.  Buyer beware...I have since gotten 3 other estimates, all under $1500.

If you're trying to choose a Plumbing and Heating company, look no farther. Best 1 is awesome. I've…read morehad plumbing done and my furnace replaced. Nick explained my options and Mia is very helpful with giving you quotes. Trevor and Logan had my new furnace installed in less than 3 hours. Overall great experience

Stay away! Had a service tech out to come fix our air conditioning, for th most part he did a good…read morejob but before he left he switched the furnace completely off without telling us which we then had to call back in and get someone back out 4 days later. My real problem is when we got the bill and we're informed that the tech was here for almost 3 hours when he was actually only here for an hour and a half. I called the office and they said because we signed off on the work order there's nothing they can do. I say again stay away from this company, don't let them in your home.

This business lacks basic customer service skills. I contacted them in May 2019 and requested a…read morequote on the installation of a new dryer vent. An employee showed up to look at the situation but failed to provide a quote. After waiting a few weeks, I called and spoke with the owner's wife. A few days later, I received a phone message from the original guy who was supposed to give the quote. He apologized for failing to provide the quote, said he was not in the office and would try to call again. Weeks later, no call. I again called the office and received voice mail. I left a message. It is now weeks later with no response. I have been very patient with this business and have been treated poorly. I do not recommend anyone use this business.

I contact Fraser's because my ac unit was not working properly. The response was positive and the…read moretechnician (Caden) contacted me and was able to fit me in his busy schedule that same day. Caden was very professional and proficient in his trad kraft. His diagnosis of the problem was explained to me in detail and had all the right parts with him to get the ac running. Caden is a credit to his profession.

ALWAYS excellent service. Straight to the point and friendly with every experience I have had.read more