The water restoration part of the business is the way to go. They had my basement stripped and…read morequite dry less than three days. The problem is the refurbishing department. My basement has sat here for a year and still unfinished. I do not recommend them at all. Told me they'd be in charge of everything, help picking out things, ordering things etc. Well that didn't happen really. Went to Florida for several weeks. They told me it would be fine. I came home and the things they had done were wrong. I have to say, they admitted their mistakes and paid for them. And Maybe I should wait till they finally finish this project before I review but want to warn people.

One year ago, mother nature played a very cruel April fools trick on me! she sent the Village Of…read moreWeston a severe lightning and thunderstorm with several inches of rain, crossing power outage and flooding in the area. My sub pump system would not function, causing my basement to flood with several inches of water . I called local service companies and they were all swamped with calls and service requests! I contacted North Star Restoration and they sent her a representative the very next day. Josh N schedule service and remove the water from the basement. I learned about environmental contamination, mold, and mildew, formation,, and restoration of my basement. They help me through the entire process ! The office manager Karissa was extremely helpful. I would recommend them for any water problems. Gerald RM

These guys did an excellent job they were on time fast and left the carpet drier than I've ever…read moreseen for a carpet cleaning! Definitely going to use them again next year!

My 5 yr. old son ate Dynamite chips, apparently they did not sit well with him. Well here's the…read moreaftermath in the photo. I have to say, they did an amazing job! Not only did they take the stain out, they showed up the very next day. They were very professional and respectful. Will definitely be calling them in the spring to clean my carpet! Thank you for your prompt response & helping this momma out!

They were running a 3 room special. So I thought I would give them a try.. called a 3x5 hall a…read moreroom. Entrance to bedroom was considered another room so this plus a 10x12 living is what I got for the 145 special. Employee spent more time trying to up sell them actually working. They were rude and slovenly in appearance. Never again. From now on I will use joski cleaning They are loads better.

We had Stanley Steemer come to our home to clean our family room, living room and bedroom.We moved…read moreALL of the furniture except the 2 sofas and the bed (which was on sliders for them). We paid extra to have to carpets in the living room and family room deodorized because we have pets. Not only did they not even touch the bedroom, but the other two rooms were soaking wet for 5 days and THE SMELL WAS HORRIBLE. We called to complain and were told "oh, there must have been pet urine in the padding and deodorizer activated it". Isn't that the opposite of what it should do?? I told them the bedroom had not been touched and they said "we don't move beds" - well, ok, but do you just not clean the rest of the room either?? They also didn't move or clean under or around the sofa in the family room (the other sofa was on the foam blocks they use). They said they would come back and try to clean it again, but we couldn't stand the smell anymore, so we had to remove the carpet in the living room and family room. We found the carpet tack strip (wooden) around the edges was soaking wet, as was all of the padding. Unless we had a flood, there was no way this could have happened in any way other than them using too much water. I told them I just wanted a refund of the $200 I spent so we can put it toward the carpet we have to replace and they said "we don't do that, we would have to come look at it".There's nothing to look at - the smell was making my whole family sick and we had to remove the carpet.

My husband and I recently had some work done by ServiceMaster on our lake home near Rhinelander,…read moreWI. The service and attention to detail was impeccable. Shout to the entire team, but specifically, Brandon and Taylor. They were hardworking, polite, respectful young men. ServiceMaster is fortunate to have them working for their company.

Worthless paid my cleaning lady to show up and meet them . They NEVER SHOWED . When contacted they…read morehad emergencies .. that's ok but I think everyone has phones . Very blade needed work done for party . NEVER WILL USE THEM or will my neighborsalso canceled 2 scheduled appointments without calling