We went to Factory Tile Depot to look at tiles for a bathroom reno. I found the layout of the store…read morea little difficult to browse as the sheets are quite heavy. They have a huge amount of stock and the staff are very friendly and willing to help. I think they had some really great tiles but they can be quite hidden. The pricing was difficult to locate and didn't appear to be per square foot like other stores. That can make it difficult to compare pricing. Otherwise I look forward to working with the staff on our future projects.

Bought tiles for bathroom reno in November. Tracy was helping me. I was debating using large tiles…read morefor the shower floors vs the typical small tiles. My contractor said that he would be ok doing that only if I also ordered the Schluter Kerdi shower base system. When I asked Tracy how much more (besides the tiles) this would cost me, she only quoted me 2 of the 3 pieces required. The base (talked to my contractor to ask what size was needed) and the linear drain Cover but made no mention of the actual drain also required. Cost: $656+ tax. So, I decided to go for it. Couple of weeks ago my contractor went to pick up the piece to start the job...no drain. Had to rush order it and the Cost: $417. When I talked to Tracy today she told me the contractor would not know what exact drain to order until he broke up the floor and it was up to me and him to ensure we ordered what we needed etc. When I mentioned that she never once mentioned this to me, she said that it was back in November and she could not recall the conversations regarding this order. When I explained that had I known that the Whole shower base system was going to run me nearly 1200$ I Would have used the smaller tiles. She was unsympathetic and Refused to acknowledge that it was her quoting error and refused to cover the additional cost or even charge me for her cost of the product ie waiving profit. Not impressed at all. When I make an error, I don't make others pay for it.

We have worked with Aspen Flooring on three separate projects--two in our home and one for our…read morebusiness--and have been consistently impressed with the experience. David, our sales representative, has always been honest, transparent, and professional. He clearly explains what can and cannot be done, offers knowledgeable recommendations, and never tries to oversell. His many years of experience and extensive installation knowledge are evident in the advice he provides, ensuring the right products and applications are chosen for each project. The installation team, led by Ali, is equally outstanding. They are efficient, professional, and well-prepared, arriving with the tools and materials needed to handle any situation. Their workmanship is excellent, and they complete the job within a reasonable timeframe while maintaining a high standard of quality. We have been extremely satisfied with both the quality of the products and the craftsmanship on every project. We highly recommend Aspen Flooring in Mississauga to anyone looking for knowledgeable advice, quality products, and exceptional installation. Thank you all, Keith and Lori

Aspen Wood Flooring, Customer review: 505 Queensway East, Mississauga…read more How do we write a referral to describe the most incredible company? It is easy, Aspen Wood Floors went beyond the star rating system. To begin with, we were completely impressed with their professionalism and customer service; their attention to detail is second to none. When we entered their showroom, the ambiance was inviting and comfortable. Their staff is not only friendly but also highly skilled. In the showroom were greeted by a representative. We handed him a piece of Red Oak Hardwood from a previous installation. He matched our sample to the new version of Red Oak Hardwood. It was an excellent match. The estimator came to our home; measured accurately and made a few recommendations regarding the installation process. What amazed us the most was their pricing; it was fair and transparent. Each detail was outlined with the associated value for money. The product quality is consistently outstanding, exceeding our expectations. The Red Oak Hardwood boards were perfect, both in colour and shape. They delivered long flooring boards in each box, not a collection of shorth boards. They satisfied all our needs. We highly recommend this business. Their efficiency, punctuality, sales staff, product knowledge are the hallmarks of Aspen Wood. Thank you, Leonard and Ann

wow what a nice flooring company, friendly , helpful staff too…read morethey did not have much carpet or rug selection thought but this is the place for hardwood and laminate, better than lowes rona or any, but bear in mind the prices are higher ... you get good quality thought made in germany etc, anything is better than usa made rubbish but of course they have us made stuff too... they also do installation, and as for delivery u have 2 wait 5-7 days, they don't store anything in stock that's the only cons

POOR POOR POOR COMPANY! No matter what Do not Do business…read morewith Alexanian Carpet! I purchased an area rug, custom room size Over a month ago It was sent to Hamilton from the Dundas st store to get bound, Get This... they used the excuse of running out of binding tape! Disgusting on all levels A very expensive rug, dealt with little integrity. This company is a joke, Save yourself the aggravation, and buy somewhere else!!!

Great store to do business with, I recommend clients to go see the showroom regularly. Huge…read moreselection, friendly service!

Dave did our flooring throughout our main level and stairs. Beautiful flooring and quick…read moreinstallation. I wouldn't buy my floor anywhere else for the quality and price!

I was hoping this review was going to be filled with rainbows and unicorns however I have…read moreabsolutely nothing positive to say about this company. My experiencing in working with various trades professionals is extensive as I have re done 4 homes, and I can confidently say working with Paul was the most unpleasing event ever. First- I was not made aware that ALL the furniture was to be moved out of the house or the start/end time of the job ( ex. my crew will be there at 9 am) . Being in construction this may seem a bit off however I am not in construction and all my other projects/renos/tradesman made we fully aware of there expectations PRE day of construction and this was communicated to me, Adamson didn't bother. Instead I got a lovely phone call from Paul stating that if they were to continue to move the furniture it would be 1000.00 to keep moving it back and fourth to complete the job. One day alone was 450.00 and i needed to confirm that i was going to pay this via text for the job to continue. Also they had moved maybe 5-6 items. I would understand if it was an entire home of furniture but it wasn't. Please have someone who knows flooring to see the job before you sign anything!!! Second- The attitude and customer service is disgusting. Being in customer service myself, I would never/never been spoken to this way in my life. He defiantly took the fact that I was a female to his advantage ( I also have never felt that way) . Luckily my husband is in construction and was aware that all these things are a way for them to make them more money= look better to the big boss. Business world sadly. He was sadly now involved. He was swearing at my husband calling him names and carrying on. He also wanted to charge me 2000.00 extra to complete 1 rip up 2 layers of subflooring and re lay board so it would not squeak- initially he was going to go over this as well which would have made the flooring buckle within 6m-1y Third- He "measured" 900 sq feet and charged me for that amount of flooring. When I had it re measured it was approx. 644 sq feet. Now i understand they allot for "extras" but 250 sq feet worth? That seems excessive. Paul was speechless when this was brought up- once again taking advantage of a female- or so he thought. After the first day I have decided this is not a healthy working relationship and all Paul cares about is money- so i can only assume this company is money driven? anyhow i offered to pay him a fair amount for the "work" completed. Also be aware that i believe they contract there work out as the two men that were working there had on different flooring t shirts? Also a red flag, I wouldn't work with Paul either! Spend your hard earned money anywhere else.

I have dealt with this company through a builder on a new construction. During my inspection prior…read moreto possession I was horrified by the quality of the flooring. There were numerous visual gouges (I stopped counting at 100 in a 900sqft condo) and there were significant gaps between floors so bad that you could easily identify the tongue and groove. Trying to have these floors replaced was a nightmare. There is no pride in their workmanship or care to try to remedy the situation once they have their money.  It took significant pressure from the builder and myself to even have them come and look at the floors and even more to get them to repair the floors. When we moved from the condo and purchased a cosmetic fixer upper, I told my husband (who works in the trades building houses) I was never going to use them for flooring because of how bad their customer service is.  Fast forward 3 years and we are working on some projects and the only place listed as a dealer in the area is Adamson so we decide to give them a try with apprehension. When we got there we discovered that they do not carry that part since they "can't make money on it".  Despite this, we decided to ask some questions about thoughts on aesthetics in installation in hopes that he would lean to one of our opinions and help us decide. Immediately he asked where we purchased the tile we we're working with, then said "you didn't buy anything from me and now you want free advice". That pretty much sealed the deal with never working with them ever again.  Thanks to their horrible customer service we will just travel further to get the hardwood flooring for the remaining levels on our house and the tiles for the two bathrooms. Never again will we consider doing business with Adamson and we will gladly share our experience with those we know which includes well respected custom home builders.

I don't want to give them an unfair rating, so I'll stick with 3*s…read more Contrary to the other location E of Dixie, on Dundas, this particular location focuses more on carpet, vinyl, & laminate. At least 50% of the store was carpeting, so not what I was looking for (cork, hardwood). Each End of the Roll location carries different merchandise. However, the gentleman working here (not owner) was quite proactive and asked if I needed assistance. Again, too bad they didn't have what I was looking for!

Cap brick staff were great with answering all of my questions and had a large selection of product…read moreto choose from. They were very flexible with the delivery as my small drive way was too small to handle the whole order; they only required a couple days notice in order to satisfy my timeline.

Had them come by to give us an estimate. The owner was not pleasant, it seemed like he was being…read moreinconvenienced by the visit. I barely explained the job and he said they had a minimum charge of $6,500. I told him if he wasn't interested in doing the work he could leave, and he did. I strongly suggest they change the company name!

Nice Guy Concrete did an excellent job on my steps, walkway, driveway, and backyard patio…read more Very professional, detailed and thorough service- Thanks!