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Hardscape Direct

1.0 (1 review)

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4 months ago

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Thomas Lumber

Thomas Lumber

3.7
(3 reviews)

Excellent quality cedar, etc…read more Don't expect Home Depot friendly as they deal primarily with Contractors. They'll treat you right if you treat them well.

I recently purchased about $3400 worth of wire cable systems for my deck railings. Upon…read moreinstallation, I realized that I had some that were the wrong size and I needed to exchange them for the correct size. I also realize that I was shorted two cables, and went back for a refund/exchange of product. The guys were nice enough to help me with the exchange however at the bottom of their receipt (buyer beware) it does stay there is a 20% restocking fee. Mind you though the items that I purchased, I literally could have taken two steps to the right and restocked them for them in about 10 seconds. I was simply told sorry that is our policy and it is stated on the receipt. I had to pay $65 restocking fee for seven items (make that eight, he also charged me the restocking fee on the one that they forgot to give me) that I could've simply put back in the box 5 feet to my right. I was barely offered an apology , and basically told that was how things are. Not only have these guys lost my personal business, but they have also lost any future business that I could've provided through my renovation company. Hope you guys are happy, good luck in the future. I would've given them 4 to 5 stars for their original service, but the way the guy at the counter acted when I had to do the exchange was like his job and just gotten 20 times harder. He couldn't figure out the math and as I stated before overcharged me on the restocking fee. Way to handle business guys.

Olde Towne Cutlery

Olde Towne Cutlery

4.7
(23 reviews)

First off, I just read the 2 negative reviews, and to you I say, I am writing this on my own…read morevolition (without pay). And your reviews mean nothing in comparison to what I have experienced first hand. This has to be one of the finest retail operations I've experienced. I have bought a couple of knives over the past few months from this location and they have NOT preformed well. I am a daily carrier that uses my knife for basically anything that is required in that moment (I am in the new construction residential industry), however, when I went in an hour ago, I explained HOW I was using these knives, as another one was not preforming. Tim Rowland overheard, stepped up, and showed me a gambit of wonderful knives, catered to my use and needs after listening. I understand that this gentleman is not a salesperson, but one who typically makes the knives in the back, but he took the time to show me around and demoed 8-10 different knifes to make sure I was making the right decision. While before I was price conscious (around $50-$60 budget), today he showed me what I needed to make sure my needs were met. I walked out spending $350 on a blade that I did not intend on buying. But I feel now I have the knife that I need. I will forever buy all of my blades from this shoppe.

I took my Fiancé here for a knife making class around his birthday and we LOVED it! It was the…read moreperfect gift as well as a wonderful experience. All employees are extremely kind and helpful.

Hardscape Direct - buildingsupplies - Updated June 2026

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