I wasn't going to even bother to move a muscle typing about these people but after the death of my beautiful baby and the shocking phone call from the owner who could barely be understood, the lies, the denial of appointments made, a fake diagnosis minus an x-ray ever being taken and my main complaint is a total rejection of my dogs video that we took in where he was shown to be in total respiratory distress due to a murmur that these people diagnosed to only be told it was probably stress and just go home and bring him in tomorrow for an x-ray. My dog had a horrendous night and he died a pretty horrendous death two hours prior to his x-ray appointment. I don't know how these people get off but I don't find this particularly funny that you need to make up lies mister. The conversation has been recorded and you are being heard as saying that half your staff haven't been properly trained in diagnostics....that makes me feel pretty worried. Your attitude is what has made me decide to take this further. I might add that my dog was prescribed antibiotics for respiratory distress and a known murmur and every time I made an appointment to discuss an issue, it was cancelled but this guy states there's no such records of there being an appointment made....now your bloke rang me and encouraged me to make an appt even though I was there the day before. Minutes later appt was cancelled.....he said to see how these stupid antibiotics fare and if my dog is still eating, walking around...it's all good. You lot couldn't run a damn sushi shop and trust me....this is going further! My dog may have had stage four but you lot didn't want to know....I was prepared for the worst and I was prepared to pay but you lot just don't want to listen or care. Please.....beware of these people if your dog is sick, they don't have a clue. Good for clipping nails and anal glands but be careful if your dog is actually sick. read more