I used to work at Inner West Veterinary Hospital in Sydney and at the Petersham Veterinary…read moreHospital. I wrote and directed (and toured) a children's show called "Puppy Love" which was produced by the Festival Of Sydney and the Sydney Theatre Company. I am one serious individual when it comes to the relationship between the owner and the animal on the domestic level. The responsibilities of the owner are as crucial as the responsibilities of the parent; if you consider the bond and the unshakable link that develops between the animal and the owner, you must respect and reciprocate the same bond. A dog will do anything to defend its owner, as will a cat under certain circumstances. You would not take your child to any old doctor or a different doctor every time it was ill would you? Once you had found a health provider that was really good with your charge, you'd return eh? So when it comes to identifying a good practise I feel pretty strongly about the way a Vet examples themselves. Stephen Terrace Veterinary Clinic get my vote. They are very clean and clear about the way they see things. That is important. No mystification, no mucking about. This is the most important thiing, no b.s.

Stephen Tce Vets is a truly caring and holistic veterinary care facility. All the staff members are…read moreknowledgeable, professional and will show your pet the same amount of love that you do, if not more. They have previously been associated with the care of Royal Society of the Blind guide dogs and their breeders, chosen for the quality of care they provide. Our dog actually loves going to the vet! She gets pampered and given treats and all the staff work hard to make sure all animals have a positive experience. This veterinary practice works predominantly with dogs and cats, but have the knowledge and facilities to care for all pets.

I can't thank everyone at Pet Universe enough!…read more The time, care and love they gave to my puppy with a spine injury, there are not enough words to thank them. With all their rehab facilities we have avoided spinal surgery and my puppy is making an amazing recovery! All the staff are so accommodating and genuinely care about every pet. Whether you need a normal check up or some life changing rehabilitation for your fur baby I can't recommend Pet Universe enough!

I've been taking my dog & cat to Pets Universe for a few years now. The staff are friendly, and the…read morevets seem first class. Dr Lee has operated on my dog twice and she has recovered very well. They have a lot of new therapies, including stem cell therapy, that I believe really helped my dogs leg surgery. One of the vets saved my cats life by quickly diagnosing her as having been bitten by a snake. The staff are lovely and friendly.

These guys have been great even when dusty dog was not doing so well they took him for 2 days so I…read morecould have brake. Dusty had stem cell therapy this year and it great to see my boy in no pain.

What a terrible time for us to have had our dog put to sleep 2 weeks ago and to be given a quote…read morefor the procedure plus cremation, only to be told when we collected the ashes that it is much more expensive than we were originally quoted and the person there was very rude about it. We wont be going back!!!

Good friendly staff, good knowledge and support. That's what you want from your local vet clinic…read more That's what you'll get here. As opposed to some vet clinics I've been to, every vet we've seen here with our 2 dogs has had a wonderful "bedside manner". By this I mean they don't try to get you in and out, but take the time to get to know you and your 4 legged friend. They offer professional advice and specific diet options. The puppy pre school class is well run with the lady running it having a nice disposition and a good understanding of puppy behaviour. I've seen some of these classes run by people who have no place working in a vet clinic. Thankfully that's not the case here. They also have a good range of food stocked, so if you're running low and need some specific food NOW then you'll probably find it here.

Great service, friendly staff. My dog actually likes going there!. All of the staff seem very…read morecaring and gentle and the vets seem very knowledgeable and always take the time to explain everything to me. My dog had to have a dental done last year and I think he came home happier than when he went in!. I also like that you see the same vets each time, and everyone there seems to know me and my pets. I would recommend this vet to anyone.

I got accused of not listening to advice about my kitten's care after being desexed. This was as I…read morewas leaving the vet after having another kitten desexed months later. The senior vet nurse started on me about not staying for the other kitten's post op debrief. In actual fact, I did. I was given a cone for her rather than a body suit. She was not getting on with the cheap plastic cone so I had to get another body suit from a different vet. I bought 3. The kitten pulled the first 2 off over night. She got an infection. The vet stapled up the wound a few days after surgery without pain killer or local anaesthetic. I was not advised of or asked if I wanted this treatment. After the vet nurse's tirade, I emailed her to find out what it was about. I got informed in writing that I had ignored and defied medical advice. When I recently sent a posted letter, I was sent a brief email saying I was not welcome at the surgery any more. I was not returning there anyway, as completely false accusations were made against me about my care. That irked me. A lot. I am a cat rescuer and so I do not take these falsehoods lightly. My complaint was totally ignored and I was made the villain. Nothing was investigated as far as I can tell. Sweep the problem under the carpet. People need to know that this vet clinic is making notes based on assumptions about the pet owner and then making unfounded accusations. My 6 cats are totally well cared for and very well loved. No harm would ever come to them by my hand. No fur baby of mine will ever go there again and I beseech people to take reviews seriously and choose a different vet. This one is very rude and it goes beyond that.

8 minutes ago NEW…read more 8 minutes ago NEW Do not go to this vet wish they had zero stars! They have completely botched my staffies simple lump removal! They cut way too much out and it was not needed as the lump was not cancerous, they cut the wrong way also then ran into trouble sewing her up! They used glue and 3 dissolvable stitches which is not the best. My staffies head is left looking worse than before! This was not what we discussed prior. They didn't even send her home with proper medication. Went and seen an owner there this morning, they made sure the vet who did the op wasn't there, the owner we seen was aggressive and didn't want a bar of what we were saying of course insists theu did it the correct way! A much older more experienced vet has confirmed what we already knew to be true. Will never any of my pets here again! Zero stars. Photos are before and after op..

We have been taking our cat here since we got her 18 months ago and it has been a real pleasure…read moredealing with them every time. We have also found their opening times convenient, their staff caring and flexible, the vets helpful and calm with our crazy cat. We also really appreciate the extras like a welcome card, a photo taken of our lovely cat, laminated vaccination cards, and a few other extras. Highly recommend them as a vet!

From the owner: We have a small dedicated staff who want to know about the needs of you and your pet. You won't see…read morea different face every time yo