Stayed for 3 days in mid-August, hoping to ride the waterslide. Indoors was a Pool table with only 2 balls, a broken prize machine, a second prize machine empty and facing the wall, a seemingly working racing game and a second arcade game with its cord cut. Pool was closed on Day 1. Pool was open on a much colder Day 2, where you were greeted by just four staff members sitting there whose job is seemingly to make you uncomfortable. And at least two of the showers were broken and only sprayed cold water. But the waterslide was chained off, and the hot tub was drained and covered in caution tape. Switching over to the much nicer (heated) adult pool you'll find what looks like months worth of dead bugs floating in it, the pool's filters clearly broken and the staff obviously taking no steps to clean it (reminder: 4 of them were sitting around doing nothing in an empty pool area). On a somewhat hot Day 3, where excitement was high to finally ride the waterslide, inexplicably, the pool was closed early that day.
We rented their most expensive option, the Deluxe Park Model /w Loft (advertised as sleeping 8-10 people). Inside said Model was two incredibly cramped bedrooms with a single small bed you have to skirt around, and directly outside it was a set of bunkbeds in the hallway. In the living room was a couch that folds out into a bed (which had a bunch of food left in it; this place was never cleaned before we stayed in it. Disgusting). To pass the time they provide a TV mounted 5 feet too high on the wall for an uncomfortable viewing angle not only for how high up and difficult it is to see, but how perfectly situated it is adjacent to the top set of windows which ensured that if the sun were still up, the TV was coated in glare. And might I add that when we called and asked if a TV would be provided in the room, we were told 'no'? Might seem like a pleasant surprise..but we left the games we wanted to plug in at home because we were told we wouldn't have one. And then we did.
We were two parties of two sharing the model, and so we went to the office to request a spare key (as we would be splitting off, and so either the model would be left unlocked with thousands of dollars worth of personal belongings left sitting inside to steal, or one party would be left locked out until the other returned). We were told there was no spare key. Incredible. A model they themselves advertise as sleeping up to 10 people, has a single key to share.
You might read advertised that they have Wi-Fi available. Soon in, we realized that the Wi-Fi connection (named something generic like 'harbour wifi') had a WEP password assigned to it. And so, shortly after, we went to the office to request the password. The lady currently residing told us that we were mistaken and that there was no password. Pulling up my phone and checking, there was indeed no password requirement anymore (on a nearly identically generically named wifi). Confused, assuming the password requirement was temporary or a fluke, we went back to the model. Password requirement returns. Very frustrated at this point, back at the office insisting through the lady's insistence that there is no password, that there is indeed a password, she finally confesses that she owns a 'Booster', which she is using to boost Harbour Village's wifi to her housing, and that she put a password on it. Rather than extend the (NOT her, Harbour Village's) connection publicly, she hogs it to herself, at otherwise to my knowledge, no loss to herself. Despite this admittance, she did not offer to share the password for the short remainder of our stay.
I'm sure there's dozens of additional frustrations that have since been forgotten even still. Such as the fact that they offer discounted rates for the season in which their pools are closed and yet we weren't offered any refund for the fact that the pools were closed on two (the warmer two) of the three days we stayed. Overall, a terrible stay, with no plans to ever return. read more
