We had some minor bodywork done at Urgel's this month. They did a beautiful job, faster than…read morepromised. The loaner car was a very nice Altima. When we picked up our car it was spotless, inside and out. Practically like a new car. To top all this good stuff off, we stupidly left our National Parks Pass in the loaner car. We called and they promised to mail it to us as we live two hours away. When it did not come we called again. They next day Helen put it on the bus and apologized for not getting it in the mail! That's great service when the mistake was ours. We would recommend Urgel's hands down!

Excellent Service ! Donna and Tim have a great Team! Highly recommend it! Thank you!read more

Loved their service.... communication, quality, and outcome were all superb! Would 100% recommend.read more

Hands down one of the best experiences I have had dealing with a company in a long time. I was in…read morea bit of a bind, and from the moment I spoke with the very professional, nice guy John on the phone I knew I was in good hands. I now have mirrors in my garage for my gym, and I could not be happier. Thanks guys!

I called to see if they could replace my windshield hopefully same day knowing probably not because…read morewho stores that many different models. Graham said they don't have it in stock. But he called right back and said he managed to get it on the delivery truck from Nanaimo. I was stoked. He went above and beyond. Thanks guys!

The guys at Pristine were outstanding. I called on short notice for a rock chip repair to my…read morewindshield and they got me in and out on the spot. Friendly, professional and reasonably priced. Highly recommended! Thanks. Mike

I went to Rod's Auto Glass to have my side view mirror fixed, they were wonderful. The mirror…read morelooks brand new. They were efficient, friendly, professional, and did great quality work. Customer service was AMAZING! Will recommend to everyone. Thank You Rod's Auto Glass

These folks are as honest as the day is long. Their work is perfection, and their service is…read morefriendly and professional. I would not hesitate to recommend this business to all my friends and family. If Rod ran for political office, he'd get my vote.

Budget Glass repaired a frameless shower door closure that was not purchase from them. The door…read morehas never worked properly since the original company installed and tried to repair it numerous times. Budget Glass diagnosed the issue, ordered the correct parts and reinstalled the door. The door now functions perfectly as it was intended. The staff are friendly, professional and experienced. After the repairs my bathroom was left as clean as when Budget Glass arrived.

I live on Gabriola Island, a short ferry ride away from Nanaimo. I have had 2 purchases from…read moreBudget Glass. First one was a glass shower stall, then most recently replacement windows in a cabin. For the first purchase, I was most impressed with their level of after-sale service-they came twice, and readily so, to adjust and tweak the strength of the magnetic close of the shower door. Remember, I live a ferry ride away. Then with the window purchase, Mike worked really hard to schedule Butch to come out to measure at as early a date as they could make it, then scheduled me very quickly after the windows arrived. Again, this is scheduling for an Island visit. Butch's measurement and assessment of the situation was careful and precise, so much so that when he and Derrick came to install, it was smooth and efficient. AND they cleaned up beautifully afterwards. Meanwhile, the office team of Melanie and Tasha were always helpful on the phone taking and confirming orders. I have experienced nothing but 100% customer satisfaction. THESE FOLKS TAKE CARE OF YOU, GIVE THEM YOUR BUSINESS!

Thought I had a tiny chip. It turned out to be tree sap, which was removed at no charge. Fantastic…read morepolite and professional service.

Great service in a smallish shop. These guys go the extra distance and provide great, fast,…read morefriendly service.

On my trip to Nanaimo from Port Alberni, a vehicle threw up a small stone and put a chip in my…read morewindshield a little smaller than a dime. It was just to the left of center in my windshield (looking out from the driver's seat). I pulled into Speedy Glass at 6450 North Island Hwy and was told by the tech that the chip was not repairable, ICBC would not cover it, and I had to get my windshield replaced. I had just replaced my windshield 5 months earlier, and due to the age of my vehicle, I had been told I had already gotten the last available windshield in Canada. So, I said, what was I to do? He told me to go to Woodgrove and talk to the guy in the parking lot that does repairs. I was not impressed, so I waited until I got home to Port Alberni, and contacted Speedy Glass in Port Alberni, they took one look at my chip, said it could be repaired no problem, got me an appointment for the afternoon that day, and repaired it. ICBC did cover it and It looked amazing, way better than I had hoped. I do NOT recommend the Speedy Glass in North Nanaimo, they're just out to scam you. Port Alberni Speedy is awesome!

Had my windshield replaced here. Very happy with the service. Friendly, car was done when they said…read moreit would be, they vacuumed the car, and got free windshield wipers with a promo they had....Nice!

Had an estimate done for a door problem and they went out of there way to be helpful--including…read morefixing the door to make it more usable for free during the estimate! Entirely unasked! Just really kind folks. Explained various insurance possibilities for payment and gave a reasonable estimate as well. I ended up buying a new car instead but these folks were so great im still second guessing that decision.

Simply amazing! A…read morebird flying into the front of my Lexus dislodged the parking sensor. The repair entailed taking off the front fender (and probably right front quarter panel) in order to assess whether the sensor or its holding clip was damaged. Arriving at Willy's, Patrick (Willy's son) cheerfully introduced himself and the office staff quickly offered me a ride back home. 3 hours after dropping off my car, Irene (Willy's wife) called and advised that the sensor appeared to be undamaged and that they were able to remount the dislodged clip on the inside of the bumper. What Irene then told me was astounding: They didn't want to charge for job and suggested that a box of donuts or some treat for a staff break would be appreciated! I came to Willy's on a recommendation by a trusted mechanic, however, this happy, family-owned business went way beyond my expectations. It's a treat to find such an amazing gem! I'm hoping that I won't need any auto body work soon, but I know who will be my first call if I do!