We had a $4000.00 job to re-glaze some windows and install large mirrors - Rusty S. came to our…read morehouse to discuss and take measurements. Then he never showed up - no explanation or follow-up. So this job went to his Parksville competitors who were more reliable.

This is a great store. They really know their stuff, and they have a crazy selection of products…read more Super quick service, good advice, nice people. Made-to-order job and same-day pickup. I rate them five yelps.

Yesterday I experienced what costumer service used to be, thanks to Nanaimo Apple Auto Glass:…read morefriendly service, quality work and best of all, they replaced my windshield the next day. Highly recommended! Thanks, Denis

Absolutely agree with Patrick, and, funny enough, brought my Mazda here, too. I had a leaky trunk…read morewith water soaking the carpet inside and no idea why. Mazda dealership in fact suggested going here as it was probably something to do with some kind of broken seal that they would likely send out anyway and I'm so glad I did! John, the owner, could've gouged me for a lot more money like most dealerships would have and I never would've known. Instead, he was honest and straight up. Had the problem figured out in about 10 min, told me to go buy the parts myself and save their markup, and it would be an easy fix he'd have done in about half an hour. True to his word, I was in and out, and all for an EXTREMELY reasonable cost. I also have a cracked driver's' side mirror that I've been avoiding fixing as it was too expensive through Mazda, but I've now ordered one through Apple as I know it'll be another fast and easy fix. Being new to Nanaimo, so happy I lucked out finding these guys on my first repair and can't recommend them enough. Love "service" businesses that get that taking a little less up front almost always guarantees long-term relationships in the end. I will definitely use Apple for any other repairs and wanted to take a minute and commend them for their excellent service, rates, and honesty. You generally assume you're being screwed somehow when it comes to most car repairs. Really nice to leave an auto shop with the exact opposite feeling. Keep up the great work!

Excellent Service ! Donna and Tim have a great Team! Highly recommend it! Thank you!read more

We had some minor bodywork done at Urgel's this month. They did a beautiful job, faster than…read morepromised. The loaner car was a very nice Altima. When we picked up our car it was spotless, inside and out. Practically like a new car. To top all this good stuff off, we stupidly left our National Parks Pass in the loaner car. We called and they promised to mail it to us as we live two hours away. When it did not come we called again. They next day Helen put it on the bus and apologized for not getting it in the mail! That's great service when the mistake was ours. We would recommend Urgel's hands down!

Budget Glass repaired a frameless shower door closure that was not purchase from them. The door…read morehas never worked properly since the original company installed and tried to repair it numerous times. Budget Glass diagnosed the issue, ordered the correct parts and reinstalled the door. The door now functions perfectly as it was intended. The staff are friendly, professional and experienced. After the repairs my bathroom was left as clean as when Budget Glass arrived.

I live on Gabriola Island, a short ferry ride away from Nanaimo. I have had 2 purchases from…read moreBudget Glass. First one was a glass shower stall, then most recently replacement windows in a cabin. For the first purchase, I was most impressed with their level of after-sale service-they came twice, and readily so, to adjust and tweak the strength of the magnetic close of the shower door. Remember, I live a ferry ride away. Then with the window purchase, Mike worked really hard to schedule Butch to come out to measure at as early a date as they could make it, then scheduled me very quickly after the windows arrived. Again, this is scheduling for an Island visit. Butch's measurement and assessment of the situation was careful and precise, so much so that when he and Derrick came to install, it was smooth and efficient. AND they cleaned up beautifully afterwards. Meanwhile, the office team of Melanie and Tasha were always helpful on the phone taking and confirming orders. I have experienced nothing but 100% customer satisfaction. THESE FOLKS TAKE CARE OF YOU, GIVE THEM YOUR BUSINESS!

Dometic cooling unit review. Roger is very knowledgeable…read moreabout cooling unit re/re. He does the little things, that turn out to be big things, to help extend the life of the unit. His 30 years of re/re cooling units has helped with his quick and thorough work. He has learned the "secrets" of the trade, both good and bad. In my research, Roger's prices are the most reasonable, and he will find a way to save the customer money. Roger is the "MacGyver" of fixing anything. In his mind's eye, he sees a solution from beginning to end, and can explain it to the customer. For example, if it's a broken plastic part, he will make a new one out of aluminum and explain how he intends to install it. He has a huge collection of old fridges on site that allow him quick access to swap-out replacement parts. This is especially important if the customer has an older fridge where parts are no longer manufactured. He is very accommodating, and will go out of his way to help get the work done in an emergency. As a bonus, I left his place with a basket full of transparent apples from his apple tree. Today I'm making lots of apple crisp. I'd give Roger 6-stars if yelp allowed 6-stars.

I had purchased an expensive (to me) handmade purse, in a very short time the stitching securing…read morethe shoulder strap to one side of purse let go. I tried to glue it using gorilla glue but it only held for a short time. Unable to reconnect with the maker I wasn't sure how to get it repaired. Then I considered contacting an upholstery shop. This business was the first one I called and asked if they could help. He encouraged me to bring it by for a look and would see if he could stitch it for me. He worked on the purse for about 10 minutes and was able to not only stitch the problem side but also stitched the other side that was showing signs of the stitching letting go. I am sooooo happy with the repair and his willingness to help with such a small issue. I appreciated his kindness and professionalism fixing my purse while I waited. He charged me a very modest fee and it was certainly worth much more to me, as I had spent so much on something I thought was turning out to be wasted money. I love my purse and now use it without any worries.

Had my car go in due to an accident, they had my car in and out in 5 days. They did an amazing job…read morepulling out the dents and redoing the paintwork on the bumper and fender. Now I just have to get the other side in so it can match! Thanks Boyd for your help!

From the owner: If you've been in a collision, the last thing you need is more stress. We offer peace of mind and a…read morecommitment to quality when you bring your vehicle to Boyd Autobody & Glass. We'll review the damages, provide you with an accurate written estimate, and walk you through the repair process. The repair will be completed by our qualified, experienced technicians and backed by our lifetime guarantee (for as long as you own your vehicle). We'll carefully restore your vehicle's safety features, including airbags and crumple zones. Our computerized paint systems offer superior colour-matching capabilities to restore your vehicle's cosmetic appearance, and our paint booths use cutting-edge ventilation systems to ensure a flawless finish. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. Why Bring it to Boyd? - We use the latest technology available to our industry - Our shops are equipped with computerized paint systems that offer superior colour-matching capabilities. Auto Glass Repair/Windshield Replacement: Boyd Autobody & Glass installs the highest quality original equipment glass and sealants available, ensuring a quality repair backed by our lifetime guarantee.

Simply amazing! A…read morebird flying into the front of my Lexus dislodged the parking sensor. The repair entailed taking off the front fender (and probably right front quarter panel) in order to assess whether the sensor or its holding clip was damaged. Arriving at Willy's, Patrick (Willy's son) cheerfully introduced himself and the office staff quickly offered me a ride back home. 3 hours after dropping off my car, Irene (Willy's wife) called and advised that the sensor appeared to be undamaged and that they were able to remount the dislodged clip on the inside of the bumper. What Irene then told me was astounding: They didn't want to charge for job and suggested that a box of donuts or some treat for a staff break would be appreciated! I came to Willy's on a recommendation by a trusted mechanic, however, this happy, family-owned business went way beyond my expectations. It's a treat to find such an amazing gem! I'm hoping that I won't need any auto body work soon, but I know who will be my first call if I do!

Great service was willing to fix my RV mirror that was knocked off. Very fair price and drove me…read morehome and picked me up which was very appreciated.