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    Harbor Regional Center

    3.8 (6 reviews)

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    Fibrenew Long Beach South - What it looked like befor

    Fibrenew Long Beach South

    (16 reviews)

    I purchased a PermaPlate interior protection plan from Mercedes Benz Los Angeles. The dealership…read moreled me to believe it was a necessary plan to get because of my light interior and filing a claim would be a seamless and easy process. Which that part initially seemed to be correct. Filed a claim on July 16, 2025 to have the interior staining removed. On July 17th, PermaPlate approved the claim and told me Fibrenew Long Beach South would be in contact with me and be out shortly to fulfill the claim. Chad made contact with me on July 23, 2025 and initially told me that he would probably be out the following week and asked my availability. On July 28th I reached back out because he never responded back with a day and time. His response was he doesn't make it to LA often and he has 60 days to fulfill the claim. He waited until September to reach back out. He didn't show up to fulfill the claim until the 58th day. Chad initially said he'd be here to fulfill the claim at 12:30pm, but had to push it back until 2:45pm because his car broke down. I tipped him because I felt bad because his car broke down and he seemed stressed and I have been in that situation before. But after he left, I noticed that Chad never returned my key back to me. First he said it was in the center console, then he said he wasn't sure if had walked off with it but would look. After I had to keep following up on him, 11:45 am the next day he confirmed he still had not looked for the key. This guy has been the worst experience I have had with someone purporting to be a professional. Either he is like this with all his PermaPlate clients or he has an inherent bias against people of my race and gender. Now I have to spend my Sunday in the Sheriff Dept filing a report.

    This was the worst service and I would advise against using them. I hired them to redye a high end…read moreleather sofa, which included converting from analine leather. I was asked to pay a deposit upfront of $1300 for materials which I agreed to. We arranged to have him come on Tuesday. He called the weekend before to see if he could come Monday. I said yes and he didn't show up until 4pm. He then never came back the next day although he said he would be there. He then showed up Wednesday mid day and I told him we could not go past 5pm. He asked to stay late to finish and I said that was fine. He then asked if I could pay him before he was finished. I said I want to see the final product before I pay so if you want to finish tonight, ok but I want to see it when I'm back in the morning or he could come back. He wanted to finish that night. He then texted me throughout the night asking me to pay him even though I had already said I want to see the final product. We were paying $2500 of which we had already paid half. He also told me he had to miss family time to finish, when I had already told him I was not available that night. The entire time he was flaky showing up and tried to guilt me into paying him the second half when I repeatedly said I wanted to see the final product. The next morning as promised, I looked at the leather and it was splotchy, with paint lines all over it and missed spots. He then came back after I called him to repair it. I paid him to be done with it, but the leather looks awful. It's dried out and feels like cardboard. The color is forest green instead of olive. The material is so hard that I now have puncture makes when the cat jumped up vs before, we had scratch marks but not tears. We now have puncture marks. On top of this he was asking how he was going to move the sofa and was asking me to help him move it. I expect that when someone comes to your house to do work, they have their own guys instead of relying on the customer to move things. I also have chemical stains on my new concrete driveway from where he spilled stains because he parked in our driveway. Terrible experience. Sofa will be donated and we lost $2500.

    Harbor Regional Center - professional - Updated May 2026

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