Had exactly what I needed to finish my project. Employees were great. I would highly recommendread more

Hometown service when you shop here! This is not your big box home improvement store. This is your…read moreneighborhood home improvement store with excellent service. They have a little bit of everything to help you with your project. Plumbing supplies, light bulbs, Benjamin Moore paint dept, shovels, rakes, pesticides, electrical repair items etc etc. Will you find a whole aisle of flooring options or shower stalls to buy- no. But how often do people need these things. Save yourself the time next time you need just a few things and come here. Close parking and service from people who know what they are talking about. And they offer to help you- no hunting them down while they try to avoid you. Will prices be a bit more-yes. But remember you are supporting a locally owned business. I have shopped here over the years for paint, plumbing repair parts, yard waste bags, rakes And much more.

Best ace hardware store I've ever been in. Great employees great selection of tools and hardware…read more Highly recommend. Jennifer and staff are very knowledgeable

I don't come here often, but it's useful to have in-town. The parking is right along Main Street,…read morebut since it's Oelwein, parking is never too bad. You can also park right outside the doors in case you're loading up something really heavy, so that's a plus-side to the parking. Free parking on Main Street in Oelwein - in case you're unaware. The store itself is pretty awesome. It's not a huge space, so everything is relatively packed together, but it pretty much meets all of the needs that I've ever had. I have no idea how to navigate the store, but if I put effort into it, there are signs and everything, and it's laid-out in a semi-logical way that makes it easy to get around. Every time I've gone in, I've been asked by multiple people if I need any assistance, so they're really quite great about helping you get exactly what you need. While I'm not sure I'd agree that their slogan, "Ace, The Helpful Place" would apply to all Ace Hardware stores, in this case, it actually does. I've come in here with really vague problems or ideas, and they've helped me figure out what I need to get. For this last time, I was looking for an inexpensive way to get cardboard signs into the ground. I haven't been able to find any super-cheap stakes or other metal frames throughout all of Oelwein, so I thought I'd come here. Ace Hardware didn't actually have any type of cheap stake, but they were willing to help me find a better solution that worked for me. They brought me towards metal flag poles that ran less than 50 cents a piece. I bought a ton (they had a huge stock!) to work with, and I have exactly what I need to make my signs. Check-out was super simple and everyone was really friendly. When I need things for my lawn in the future, I'll definitely be back. I wish they had larger stock of things, but it's always had what I needed - or employees were willing to work with me to find an alternative that works just as well or better.

Customer service is VERY great. The second we stepped in, the employee knew exactly what isle the…read moreproduct we needed was in.

If we had another place to rent a Roto-Rooter If pay double To rent it. The older man Russ is very…read morerude and talks to you like you're an idiot. He talked to the other employees rudely about us like we weren't even there. My husband complained to another employee about him and she didn't really say anything and come to find out from their web page she is a co owner. They people in the community here have said that he's rude to them also. It sucks that it's the only place to rent big equipment from here in Charles city.

Even though I usually go to the Cedarfalls store because it's much closer to my home they were out…read moreof what I needed so I went here today. This store is much busier and my major complaint is the parking lot because it seems like nobody knows what in the heck they're doing when they're trying to park. I had to make an exchange for something that I had received that was broken and the Cedarfalls store didn't have it but this one did. They had it saved for me at the customer service counter which was a big help. I had to wait a little bit to get help at customer service. But they called for another employee and one came right away. It was really no hassle and I was in and out and loading up my car with what I needed in no time. I needed something else so I came back into shop. I needed a reciprocating saw and the one that I wanted that was on display in on sale was out on the shelf. I looked above in there overstock on the very top of their bays and they had exactly what I wanted up there. I was able to go over to the hardware desk and ask a nice gentleman if he would get it for me. He went and got a ladder and retrieved it for me immediately. He even told me to have a wonderful weekend. I had to get some landscaping fabric pens from out in their garden center. It's really late in the year for the garden center. So they didn't have the doors accessible from the parking lot to it nor did they have it staffed. They are pretty much sold out of most of their flowers except for some moms and some discounted bushes. But I was able to find what I needed and go back into check out. The store seem nice and tidy even though I was really busy. They had several registers open and I was able to check out right away. The nice lady at the register offered me the protection plan on my reciprocating saw. For less than five dollars I got a one-year warranty. What that means if anything goes wrong with it in 12 months anything I can bring it back to the store and they will give me a brand-new one. I had purchased this on a cordless drill once and it was well worth it. Years ago but I would've told you that menards has terrible customer service. When you walked by people that used to not greet you or even make eye contact with you. In the last couple of years I found it to be an opposite. Either it is a fluke. Or they have really stepped up their game on service in their stores. I prefer to shop at Minard's over Lowes or Home Depot any day. Their customer service selection and prices cannot be beat.

The way things are handled and employees are not worth a darn in lumber yard area and return policy…read moreis crap bout a battery powered drain snake got it home open it up it was broken took back got a lot of heat and told I can't return it there bitterly only had it for a hour