This is a huge hardware store with a vast amount of merchandise. There is a lot to look at. They…read morehave a reputation for being kind of snobby, but the lady who checked us out was very friendly.

Being in a the uptown section of Lexington be sure to keep your receipt of purchases from other…read morestores. When checking out my child was carrying a stuffed animal that was purchased from a small business store nearby. Oddly enough I guess Ace Hardware sells the same item and the associate asked if "I was going to purchase the item" my child was carrying. I informed her it was purchased at another store. I feel like once I said that the associate should have believed me, but insisted on seeing the receipt. She also mentioned " if she would have seen my child walk in with it she wouldn't need to see the receipt." Well no duh, so I said "call the cops and we can check all the cameras you guys have up." She then said "don't worry about it." I had to call my wife over and she provided a digital receipt from the small business purchase. I don't recall getting a thanks or apology from the associate. Could have been handed better by the associate. Would have been embarrassing if other customers were around but the only other person around was another associate. I've been going there many years and they have a good selection of many different items so I do recommend checking them out.

Had an issue with chain I had bought for my saw. Turned out to be the wrong one. They changed out…read morethe chain for the correct one even though it was already on the saw. Insisted on refunding the small difference in the price of the chain and gave me info on maintaining a saw I have owned for 40 years. Super down home friendliness and customer service!

After my first visit, from Googling Stihl dealers close to me. I found this store. This is the…read moreplace to go if you need Stihl parts and equipment. I live fairly close, so this is great not to have to drive to salisbury for parts. The owner dialed in my needs for a OEM spark plug, and nailed it! After new plug and air filter, it started first pull. Had tried 3 days with no luck. Don't know the names, but thanks to all three people who help that morning.... Just in case they are open at 8am sharp...

Excellent small town hardware store with great selections. There's always somebody available to…read moreassist you to find what you're looking for. Prices are fair.

Quality Hardware is everything you could ever want in a local hardware store. I've got fond…read morememories of coming here has a child 25 years ago and as a homeowner now, they are still my first choice when I need small hardware items, or when I need good advice. For the size of the store, it is really remarkable how much variety they have crammed in, and the absolutely amazing staff don't hesitate to help you figure out a solution to any problem. I can't tell you the number of times I have walked in with a poorly explained question, or half of a broken piece of something, and they've immediately identified what I needed, showed me where to find it, and explained to me the best way to fix something. For your average 90's kid who is maybe not the best a home repairs, Quality Hardware is constantly the lifesaver I need them to be on small home repairs! For bonus points, you can't forget how wonderful the fresh popped popcorn is. It really lightens up a frustrating unplanned repair to get a bag of delicious, fresh popcorn for less than 50 cents!

Bobby the owner, has as neat a store as you'll find around these parts…read more There's a little of everything in his store.pluming to electrical,paints to nails and screws. Ice cream makers to frying pans, filters for your ac or heat.Shovels and rakes to hammers and drills. To top it off a very friendly staff makes you fell right at home.

From the owner: We recently went under new management with Ken Norris as the new owner. Please come check us out,…read morewe are fully stocked and ready to help with your project!

I've always had great experiences at this store. Staff is friendly. You can still get services…read morelike glass cutting, keys cut, etc. yes, pricing will not match the big box stores, but it's a neighborhood hardware store. They're changing branding to an Ace Hardware, so you can use your Rockwell coupons, etc. until their listing gets updated. I've always been able to find obscure plumbing pieces, closet hardware, etc. here. Propane refilling offered at a better price than an exchange cage. Besides, I'll gnaw off an arm to avoid Lowes and East fkn Innes Street.

Sign says they close at 6:00 I showed up at 5:56 and said I need just one item. Manager said to go…read moreto Lowe's. Screw that! Hope they go out of business.

This place is ridiculous at times. June 20, 2024 our refrigerator went totally out. My husband…read morehad a guy he knows to come check it out and come to find out it cant be fixed. So we go to Lowes found the one we wanted that wasnt in the store "paid for it in full", the only problem was it had to be shipped to the store and it wouldnt be ready until July 10. We were ok with that, we've dealt with worst scenarios. July 10th came a third pary delivery service brought it outand guess what, it want the one we picked out and paid for. So since it was delivered by a third party it had to stay at our home. My husband was going back and forth on the phone with them, so frustrating. Then Lowes said that we had to pay another $200 because we were charged for the wrong refrigerator, huh, we refused to pay an "extra" anything and asked for our money back, then said we were going to home depot. It wasnt our fault what the lady charged us... she showed us the refrigerator in the book, we picked out the one we wanted, then paid. So whats the problem. Lowes finally told us to keep that one, use it, until ours arrive. We waited another week then the third party service brought out the other refrigerator befroe my husband allowed them to bring it in the house he saw a huge dent on the side and told them to take it back. Hubby called Lowes again told them what happened a week later we finally get our refrigerator yesterday Thursday August 1st, SMH. Then cleaned up the mess their third party service left. Bad Customer Service, whatever you order from them and have it delivered look it over throughly.

Approximately a week and a half ago, I placed an order for several construction materials including…read more4x4 posts, joist hangers, screws, and an additional concrete box. Upon delivery, only a portion of the materials arrived. Several smaller items were missing entirely. While I was away, the delivery driver texted me regarding the order, and I responded informing him that materials were missing. He advised me to contact customer service and stated the remaining items would arrive separately on another truck. When I contacted customer service, I was informed that no such secondary delivery was scheduled. The following day, when I arrived home, I discovered that someone had opened my mailbox and stuffed a box of wood screws along with six of the sixteen joist hanger brackets into it, leaving me still ten brackets short. My mail was partially hanging out of the mailbox and partially laying in the street below. Whether intentional or careless, this behavior was completely unacceptable. Construction materials should never be shoved into a postal mailbox, especially without notice, receipt, or proper placement in a secure location on the property. At that point, I seriously reconsidered continuing to do business with Lowe's due to the level of incompetence and lack of professionalism displayed. Unfortunately, the situation worsened. This past weekend, my carpenter informed me that we were still short three sheets of plywood, spacer brackets, and sealer needed to complete the project. Despite my previous experience, I decided to place another order through Lowe's and specifically scheduled delivery for Sunday so I could personally inspect it upon arrival. Lowe's then canceled the Sunday delivery and rescheduled it for Monday without proper accommodation. When I arrived home Monday, I found that: The plywood delivered was the incorrect thickness (23/32 instead of the 1/2-inch plywood ordered) The spacer brackets were still missing The sealer was still missing I contacted customer service once again and explained that this was now the third failed delivery issue in a row. I stated clearly that I no longer wished to continue ordering replacement materials and instead requested a refund. I was told that the matter would be escalated to the store and that the drivers are essentially subcontracted delivery personnel similar to Uber or Instacart. Frankly, that explanation is irrelevant from a customer standpoint. I placed my order through Lowe's, paid Lowe's, and paid approximately $70 in delivery fees. Whether the delivery personnel are direct employees or third-party contractors, they are still representatives of Lowe's and operating under your company's services. The lack of accountability, communication, professionalism, and care shown throughout this process reflects directly on Lowe's as a corporation. It has now been over 48 hours since that conversation. I have not received any follow-up communication, refund confirmation, or resolution. The incorrect plywood is still leaning against my garage waiting to be picked up, and I have very little confidence that Lowe's intends to properly resolve this situation. I find it extremely disappointing that such basic orders involving only a handful of materials could repeatedly be mishandled to this extent. Customers should not have to chase down missing materials, deal with unauthorized use of their mailbox, receive incorrect products, and then wait days without communication after requesting resolution.