Love this place. If you ask the guys to help you with anything they go waaaay overboard to help…read moreyou. I spent 20 minutes looking for a solution for a problem with my hurricane shutters... one of the guys fabricated the solution in the back room and brought it out. Super cool of them.

My washer/dryer was delivered and installed yesterday by Montana and Nick. These two young men were…read morepolite, efficient, personable....I was impressed. Ace should be glad to have these to young men on their payroll. M Walker

Got a loose shingle? Dang! Beach tent need anchors because the winds are high? Double dang!!…read moreCatheys Ace Hardware can answer your tool-related questions and sell you a hammer or two in the meantime!

The best customer support available anywhere. Good selection and knowledge. Never been when they…read moredidn't have time to solve your problem or find your item.

I have been going to this store since it opened and they have been very nice to me until today . I…read morehad picked up propane gas tanks for portable grill from them yesterday and they told me that I could rerun old used one to the store and they will dispose them properly. Well , today some new person was there who acted like a manager and when asked about this return she said very rudely " take them out of the store right now " I am like okay . I asked her I needed to buy Weber grill cover too and if she can help? She pointed finger at the corner and said first you need to take those propane tank out right now . I am like wow ! No one has ever talked to me this way . I was really hurt . I walked out and put my empty cans back in the car and came back and took Weber grilled cover. I HAD HORRIBLE EXPERIENCE TODAY WITH THIS ONE PERSON . SHE WAS JUST RUDE FOR NO REASON WHEN I SPOKE TO HER VERY POLITELY.

Well, generally anytime I come here everyone is so pleasant and helpful so I think that's…read moredefinitely a good thing. However, I discovered something that looked to be a bargain and the price was actually miss marked, they had stocked some items in the wrong location Denise would not honor the price, didn't care for that , not that I was just trying to get away with something , but that if something is priced a certain way, even if it's your mistake, honor the price.

Very helpful and friendly employees. Best hardware store in the area. Clean and well stocked.read more

The staff here are always friendly and helpful. I guess it really is "the helpful place!"…read more They've expanded over the years and now have a lumber yard. It's quite a large store with a good selection of items.

Huge kudos to Jaden and Mr Guppy who patiently crafted the perfect part I needed for a repair…read more Thank you so very much

I placed a significant order on June 28, 2026 (Order #redacted) for a full set of premium Ninja…read moregrilling gear: the Ninja Artisan Ceramic Grill Pizza Stone (16 in. LX 16 in. W), the Ninja FlexFlame ProConnect 3 Burner Liquid Propane Grill and Smoker (Black with Griddle Accessory), the Ninja Black Grill Cover, and the Ninja Stainless Steel Grill Rack (15 lb, 24.33 in. LX 9.65 in. W). This was specifically for my kids and grandkids visiting for the week of the 4th of July--America's 250th birthday. I wanted to host memorable family cookouts, pizzas on the stone, smoking, and grilling with everyone together. The order was supposed to be delivered on July 2nd. Instead, Ace Hardware completely failed me with zero communication. No delivery on the 2nd. No email updates. Nothing. On July 3rd, I called the local store to arrange pickup, only to be told the entire order had been cancelled. I then called Ace Hardware customer service, and they confirmed the cancellation but could provide zero explanation for why it happened. No apology of substance, no offer to expedite a replacement, no compensation--just a shrug and "it's cancelled." This level of incompetence is infuriating. I planned around their promised delivery. I told my family we'd have this new setup ready. Instead, I'm scrambling last-minute on a holiday weekend, dealing with disappointment, and explaining to grandkids why we can't use the gear we were excited about. No "processing" updates, no "out of stock" heads-up, no courtesy call or email--they just vanished the order like it never existed. For a major holiday purchase tied to family memories, this is unacceptable. Ace Hardware's system is broken. Their communication is nonexistent. Their customer service is useless. They ruined what should have been a highlight of our family reunion. I've shopped at Ace for years expecting small-town reliability with big-box inventory, but this experience proves they're just another unreliable corporation that doesn't care once the order is placed. Do not buy from Ace Hardware online. They will let you down at the worst possible time with zero accountability. I will be taking my business elsewhere and warning everyone I know. Strongly recommend avoiding Ace Hardware for any time-sensitive or important purchases.