Love this place. If you ask the guys to help you with anything they go waaaay overboard to help…read moreyou. I spent 20 minutes looking for a solution for a problem with my hurricane shutters... one of the guys fabricated the solution in the back room and brought it out. Super cool of them.

My washer/dryer was delivered and installed yesterday by Montana and Nick. These two young men were…read morepolite, efficient, personable....I was impressed. Ace should be glad to have these to young men on their payroll. M Walker

Their phone number does not work. Sometimes there water tests are not accurate. They do not keep a…read moregood supply of pool chems, gaskets or o-rings. Their pool supplies prices are reasonable. Most of the people that work there are fairly knowledgeable of what they stock. Most are pretty friendly except one who acts like he's going out of the way to help you. He's the best to talk to if you're looking for something, he seems to be there most of the time. That have a great supplies of nuts, screws, and bolts. You can get what you need they're not packaged. They also have hardware and supplies that you won't find in any other store. If I'm pretty sure they are going to have I'll go to Flagala over any of the other stores even if I'm looking for something that's hard to find. At one time Flagala was the only hardware store that the beach had, the east end anyway.

So when I call 7 different times over 2 days and I am unable to speak to anyone, it forces me to…read moreevaluate where I spend my money. I want to support small local businesses, but if I cannot get through your objectionable automated system where a live person is more rare than fresh unicorn meat, I am forced to move on to someone that can provide an acceptable form of customer service. I will likely try again because I want to support you, but you are making it very difficult.

Very helpful and friendly employees. Best hardware store in the area. Clean and well stocked.read more

The staff here are always friendly and helpful. I guess it really is "the helpful place!"…read more They've expanded over the years and now have a lumber yard. It's quite a large store with a good selection of items.

We have a second home here and go here quite a bit, bought some large purchases as in a $1000.00…read moreWeber grill and other power tools, etc. I always try my best to support mom and pops stores. Today I went t on to buy a $300.00 Stihl hedge trimmer and (6) links of chain that had to be cut by them. After filling out the warranty on the hedge trimmer I went to see if the chain was cut. The guy who cut them said there they are on the floor. Laying in a pile, no way of telling if they were correctly cut to length or quantity. I'm in the people helping people business too. How about picking g them up off the floor and put them in a bag. He seemed quite pompous with an attitude. I'll still go back but wouldn't ask this guy for help buying a bolt. Owner should have a course in customer relations. Most of the help there are nice

I've been shopping here for 25 plus years and it breaks my heart to see this once great hardware…read morestore that was more than happy to help people turn into the place it is now. Mostly its the rude and not very nice employees. I went in today to fix a faucet, I didn't get the mans name that helped me but in the middle of helping me a customer butts in and asks him a question and I kid you not he said "your problem is easier to fix than his" and walks away, Unbelievable. I left. I'll drive the extra 5 to 10 minutes and go to Lowes or Home Depot.

the worst customer service in this small town! i guess they forgot they are not the only hardware…read morestore in carrabelle!!! i have been frequenting this store for a few months now and recently ordered a new screen door. when it came in 1 week ago, aaron dempsey, one of the owners, told me the screen was torn and they would have to replace the screen. he said it would be done later that day. now, it's 1 week later, my handyman came to pick up the door and the screen had not been replaced!! aaron gave the new screening material to my handyman and told him to fix the $75 door i paid for over the phone, which should have been in perfect condition. lucky for me, my handyman is willing to take the extra time to fix this door!!! aaron told me he was too busy to discuss the matter, with me on the phone today. needless to say i will not be spending another penny at this ganders hardware store.

What's the BEST part of a small town? Supporting local businesses. Gander's is locally owned and…read moreoperated by two brothers that have their towns interest at heart. Customer service was spot on, store was clean and well organized. Thank you Aaron for helping us find the parts we needed, when we come back through, we will definitely be stopping by.

"You know why I like tools? Because they fix things--you tear down a motor, see the problem, it's…read moreright there--boom; it's fixed. I wish I could fix things between us that easily." -- Tim Taylor, Home Improvement, Season 1: Nothing More Than Feelings - I like Franks! The staff is very helpful. They have most of the home repair things we need here at the beach. It's good.

These folks are just fabulous! That's all I can say. Very helpful, and seems to have almost…read moreeverything I ever need back in the corner on Logan lane! Good work.

I really enjoyed my interactions and information from Nathan in the garden area. He is knowledgable…read moreand diligent in follow-up to questions.

We have been going to Taylor's for the last 9 years. Without them our house would not have…read moresurvived! The employees and owners have been extremely helpful and friendly! Whether we are buying lumber, kitchen appliances, paint, tools...we are always greeted with a positive attitude and how can I help you! Even during the post Hurricane Michael repairs they were there for us! EASTPOINT is blessed to have such a resource in its midst! Thank you for your good service!

I placed a significant order on June 28, 2026 (Order #redacted) for a full set of premium Ninja…read moregrilling gear: the Ninja Artisan Ceramic Grill Pizza Stone (16 in. LX 16 in. W), the Ninja FlexFlame ProConnect 3 Burner Liquid Propane Grill and Smoker (Black with Griddle Accessory), the Ninja Black Grill Cover, and the Ninja Stainless Steel Grill Rack (15 lb, 24.33 in. LX 9.65 in. W). This was specifically for my kids and grandkids visiting for the week of the 4th of July--America's 250th birthday. I wanted to host memorable family cookouts, pizzas on the stone, smoking, and grilling with everyone together. The order was supposed to be delivered on July 2nd. Instead, Ace Hardware completely failed me with zero communication. No delivery on the 2nd. No email updates. Nothing. On July 3rd, I called the local store to arrange pickup, only to be told the entire order had been cancelled. I then called Ace Hardware customer service, and they confirmed the cancellation but could provide zero explanation for why it happened. No apology of substance, no offer to expedite a replacement, no compensation--just a shrug and "it's cancelled." This level of incompetence is infuriating. I planned around their promised delivery. I told my family we'd have this new setup ready. Instead, I'm scrambling last-minute on a holiday weekend, dealing with disappointment, and explaining to grandkids why we can't use the gear we were excited about. No "processing" updates, no "out of stock" heads-up, no courtesy call or email--they just vanished the order like it never existed. For a major holiday purchase tied to family memories, this is unacceptable. Ace Hardware's system is broken. Their communication is nonexistent. Their customer service is useless. They ruined what should have been a highlight of our family reunion. I've shopped at Ace for years expecting small-town reliability with big-box inventory, but this experience proves they're just another unreliable corporation that doesn't care once the order is placed. Do not buy from Ace Hardware online. They will let you down at the worst possible time with zero accountability. I will be taking my business elsewhere and warning everyone I know. Strongly recommend avoiding Ace Hardware for any time-sensitive or important purchases.

Huge kudos to Jaden and Mr Guppy who patiently crafted the perfect part I needed for a repair…read more Thank you so very much