Love this place. If you ask the guys to help you with anything they go waaaay overboard to help…read moreyou. I spent 20 minutes looking for a solution for a problem with my hurricane shutters... one of the guys fabricated the solution in the back room and brought it out. Super cool of them.

My washer/dryer was delivered and installed yesterday by Montana and Nick. These two young men were…read morepolite, efficient, personable....I was impressed. Ace should be glad to have these to young men on their payroll. M Walker

Got a loose shingle? Dang! Beach tent need anchors because the winds are high? Double dang!!…read moreCatheys Ace Hardware can answer your tool-related questions and sell you a hammer or two in the meantime!

The best customer support available anywhere. Good selection and knowledge. Never been when they…read moredidn't have time to solve your problem or find your item.

I've been shopping here for 25 plus years and it breaks my heart to see this once great hardware…read morestore that was more than happy to help people turn into the place it is now. Mostly its the rude and not very nice employees. I went in today to fix a faucet, I didn't get the mans name that helped me but in the middle of helping me a customer butts in and asks him a question and I kid you not he said "your problem is easier to fix than his" and walks away, Unbelievable. I left. I'll drive the extra 5 to 10 minutes and go to Lowes or Home Depot.

We have a second home here and go here quite a bit, bought some large purchases as in a $1000.00…read moreWeber grill and other power tools, etc. I always try my best to support mom and pops stores. Today I went t on to buy a $300.00 Stihl hedge trimmer and (6) links of chain that had to be cut by them. After filling out the warranty on the hedge trimmer I went to see if the chain was cut. The guy who cut them said there they are on the floor. Laying in a pile, no way of telling if they were correctly cut to length or quantity. I'm in the people helping people business too. How about picking g them up off the floor and put them in a bag. He seemed quite pompous with an attitude. I'll still go back but wouldn't ask this guy for help buying a bolt. Owner should have a course in customer relations. Most of the help there are nice

These folks are just fabulous! That's all I can say. Very helpful, and seems to have almost…read moreeverything I ever need back in the corner on Logan lane! Good work.

"You know why I like tools? Because they fix things--you tear down a motor, see the problem, it's…read moreright there--boom; it's fixed. I wish I could fix things between us that easily." -- Tim Taylor, Home Improvement, Season 1: Nothing More Than Feelings - I like Franks! The staff is very helpful. They have most of the home repair things we need here at the beach. It's good.

A Texan is admiring Niagara Falls. As the tremendous amount of water flows over the falls, a local…read morewalks up to the Texan and says, "I bet you don't have anything like that where you are from." "No we don't," admits the Texan, "But we have plumbers that can fix it!" The plumbing people at this HD are great. I'm remodeling my condo, and they saved me from myself, I'm more differential calculus and balance sheets than hammers and pipe wrenches.

Absolutely avoid the store at all cost. I ordered $8000 worth of fencing material over two months…read moreago of which half of it has arrived. When I call, nobody answers the phone when I go in there nobody has any answers, absolutely the worst customers experience I've ever encountered. Please save yourself the trouble and go to Lowes

Huge kudos to Jaden and Mr Guppy who patiently crafted the perfect part I needed for a repair…read more Thank you so very much

Son has a new house needs the usual items. Folks were friendly and helpful. The cashier was…read moreamazing! Funny and engaging. Be back just for her!

TLDR: Skylar (I believe was his name) in the lot was is excellent employee and even better person!…read more lI'll start by saying I'm not usually a Lowe's customer, but they had tiles my wife loved so we got them and had them delivered. There were some complications with the order, so I had a large return that I had to load in my truck and take back. I'm a disabled veteran and this was a lot to load and unload. When I got out of the truck I asked him if he could give me a hand unloading after I found a flat cert and he said of course. He helped me unload everything, and pushed it into the store. He was polite, professional, and went above and beyond. He is HANDS DOWN has the best attitude and was the most helpful of any Lowe's ever employee I've ever encountered. If there were more like him, I'd probably shop there more.

I have been a loyal Lowes customer for almost twenty years. Both here and in Massachusetts until…read morenow. Back in March I ordered a washer/dryer for my home in Florida. I had snowbirds in and needed to replace mine as it died. They were to deliver, install and remove the old unit. They arrived and drove off. When I was made aware I called the distribution center who told me, in one, four different stories why it couldn't be delivered. The snowbirds were not home, lie. The snowbirds turned the delivery away, lie. A screw was missing from the old unit so they couldn't take it, I don't know what that meant. The new one was damaged, I doubt they took it out of the box. I was then told that Lowes isn't responsible for their delivery service as it's an outside company. It took days for the new unit to be delivered and I had to pay another person to remove the original. I also had to give the snowbirds compensation to avoid a bad review. After all was said and done I once again reached out to customer service. They agreed that the service was subpar. I was given a e-gift card. Two weeks later I went to PCB and went to Lowes to purchase a kitchen faucet. When I went to use the gift card the cashier said it was empty. I called customer service again explained that I had not used the gift card. The rep opened a file and escalated the matter. Weeks later I received and e-mail stating the gift card had been used. NO KIDDING...I responded back once again explaining I didn't use it. A return email said they'd look into it. After a week I called because no one got back to me. The CS rep once again escalated my concern and said a supervisor would call me today, another lie. I got this in an e-mail: If you believe the card was used fraudulently, Lowe's recommends filing a police report so our Asset Protection team can initiate further research. Please reference Case # and provide a copy of the police report and any related correspondence. These documents may be sent via fax to 336?658?3209 or emailed to dco907@lowes.com. Additionally, law enforcement will need to submit an evidence release request to the same contact information. The request must include: Signature of the investigating officer Completion of the 5 Whys analysis to determine the root cause Printed on official department letterhead Officer's name, phone number, and email address Once Lowe's Asset Protection receives the evidence release request, the information will be reviewed to assist with the active investigation. We understand this process may require additional time and effort, and we sincerely regret the frustration this has caused. This all started because their service was horrible and cost me money and time.....One star isn't low enough. Now a Home Depot customer. They'll get the thousands I spend per year.