Got a loose shingle? Dang! Beach tent need anchors because the winds are high? Double dang!!…read moreCatheys Ace Hardware can answer your tool-related questions and sell you a hammer or two in the meantime!

The best customer support available anywhere. Good selection and knowledge. Never been when they…read moredidn't have time to solve your problem or find your item.

I've been shopping here for 25 plus years and it breaks my heart to see this once great hardware…read morestore that was more than happy to help people turn into the place it is now. Mostly its the rude and not very nice employees. I went in today to fix a faucet, I didn't get the mans name that helped me but in the middle of helping me a customer butts in and asks him a question and I kid you not he said "your problem is easier to fix than his" and walks away, Unbelievable. I left. I'll drive the extra 5 to 10 minutes and go to Lowes or Home Depot.

We have a second home here and go here quite a bit, bought some large purchases as in a $1000.00…read moreWeber grill and other power tools, etc. I always try my best to support mom and pops stores. Today I went t on to buy a $300.00 Stihl hedge trimmer and (6) links of chain that had to be cut by them. After filling out the warranty on the hedge trimmer I went to see if the chain was cut. The guy who cut them said there they are on the floor. Laying in a pile, no way of telling if they were correctly cut to length or quantity. I'm in the people helping people business too. How about picking g them up off the floor and put them in a bag. He seemed quite pompous with an attitude. I'll still go back but wouldn't ask this guy for help buying a bolt. Owner should have a course in customer relations. Most of the help there are nice

"You know why I like tools? Because they fix things--you tear down a motor, see the problem, it's…read moreright there--boom; it's fixed. I wish I could fix things between us that easily." -- Tim Taylor, Home Improvement, Season 1: Nothing More Than Feelings - I like Franks! The staff is very helpful. They have most of the home repair things we need here at the beach. It's good.

These folks are just fabulous! That's all I can say. Very helpful, and seems to have almost…read moreeverything I ever need back in the corner on Logan lane! Good work.

Absolutely avoid the store at all cost. I ordered $8000 worth of fencing material over two months…read moreago of which half of it has arrived. When I call, nobody answers the phone when I go in there nobody has any answers, absolutely the worst customers experience I've ever encountered. Please save yourself the trouble and go to Lowes

Dusty in the garden center was so nice and helpful! He took his time helping me find exactly what I…read moreneeded without hesitation! I know nothing about plants and he was so knowledgeable and full of advice! Dusty so be my go to in the future when I need help in gardening, no doubt!

Huge kudos to Jaden and Mr Guppy who patiently crafted the perfect part I needed for a repair…read more Thank you so very much

I placed a significant order on June 28, 2026 (Order #redacted) for a full set of premium Ninja…read moregrilling gear: the Ninja Artisan Ceramic Grill Pizza Stone (16 in. LX 16 in. W), the Ninja FlexFlame ProConnect 3 Burner Liquid Propane Grill and Smoker (Black with Griddle Accessory), the Ninja Black Grill Cover, and the Ninja Stainless Steel Grill Rack (15 lb, 24.33 in. LX 9.65 in. W). This was specifically for my kids and grandkids visiting for the week of the 4th of July--America's 250th birthday. I wanted to host memorable family cookouts, pizzas on the stone, smoking, and grilling with everyone together. The order was supposed to be delivered on July 2nd. Instead, Ace Hardware completely failed me with zero communication. No delivery on the 2nd. No email updates. Nothing. On July 3rd, I called the local store to arrange pickup, only to be told the entire order had been cancelled. I then called Ace Hardware customer service, and they confirmed the cancellation but could provide zero explanation for why it happened. No apology of substance, no offer to expedite a replacement, no compensation--just a shrug and "it's cancelled." This level of incompetence is infuriating. I planned around their promised delivery. I told my family we'd have this new setup ready. Instead, I'm scrambling last-minute on a holiday weekend, dealing with disappointment, and explaining to grandkids why we can't use the gear we were excited about. No "processing" updates, no "out of stock" heads-up, no courtesy call or email--they just vanished the order like it never existed. For a major holiday purchase tied to family memories, this is unacceptable. Ace Hardware's system is broken. Their communication is nonexistent. Their customer service is useless. They ruined what should have been a highlight of our family reunion. I've shopped at Ace for years expecting small-town reliability with big-box inventory, but this experience proves they're just another unreliable corporation that doesn't care once the order is placed. Do not buy from Ace Hardware online. They will let you down at the worst possible time with zero accountability. I will be taking my business elsewhere and warning everyone I know. Strongly recommend avoiding Ace Hardware for any time-sensitive or important purchases.