I was always a fan of Harbor Freight Tools and used to drive from Huntington to Cross Lanes to shop there before they opened a store in Ceredo. I now live in Kenova and have been to the Ceredo location many times. I cringe every time I think of going there. It always takes way too long to check out, and, more often than not, I'm treated rudely when I finally do check out. Even though Harbor Freight offers coupons to be used with a smart phone, I routinely get lectured by cashiers here about how these coupons do not work with smart phones and they are not able to scan them (many other retailers have no problem scanning a barcode on a phone with the same equipment.) Almost every time I am there I witness cashiers giving someone a hard time about returning an item. Recently, I had my own issue with a return that caused me to just stop going there altogether. After purchasing a defective item, I took the item back for a return. I was charged a $15 restocking fee on an item that didn't even work right. I explained to the cashier that the item was defective and that Harbor Freight did not charge restocking fees on defective items. I even showed the policy to the cashier with my unscannable smart phone, but she just kept repeating "If it says Restocking Fee on the receipt, then there's a restocking fee!" After arguing with the girl over policy that she should know being a "supervisor," I finally got the $15 restocking fee removed, but the damage was done. I will not go back there. read more