Recommended by our contractor for kitchen handles. Big bright hardware store with helpful,…read moreknowledgeable workers. We got assistance and guidance from Virginia in the gallery, she wasn't at all judgemental when I was originally looking for the cheapest. Their cheapest are still pretty good quality. There was no upsell, and she was able to show the clusters of price ranges in their very large showroom so we could avoid the oh my gosh level of pricing. Currently, the best deal by far for all brass is Astor Marris but prices are fluctuating dramatically differently by brand. Their lowest price kitchen and bathroom pulls are not cheaply made products, they start at good, lots of intermediate better, and a startling selection for those for whom money is no object. We also got some work gloves and a smoke detector for good prices (better than Amazon).

The usual service at Neu's in Menomonee Falls. I walked in and found an employee. "Can I help you?"…read moreI need some type of connector to join these different size tubing at home. 1\4 inch by 3\8 . no problem... I was back home in less than 15 minutes and connecting my RO. Thanks again Neu's!

Ralph was great! We were in the paint section and looking for a color we found online. He asked if…read morewe needed help which is always great! He was very knowledgeable about what we were looking for! Amanda assisted us as well! She was very sweet and knowledgeable as well. They both gave us great customer service and showed how much they valued us and our time. Gratitude!

Calling the tool rental desk is an exercise in futility. So far I've been bounced back to the…read more"receptionist" three times - the initial call and two send-backs. The rest of the time I'm on hold for two minutes at a time. Someone picks the call and puts me right back on hold. After the third ring on the third hold, they hung up. My boss said he was on hold for 90 minutes last week. Forget the phone. Go to the store. They apparently have no one there who knows how phones work at the tool rental desk.

Today I needed 4 drawer pulls and 12 matching knobs -- ideally in a bronze finish. BAM! Had them in…read morestock! I also wanted to get specifications on a complicated hardware device. Though these were not available, staff went online to find what I needed, called the supplier, then suggested I go to the supplier showroom to check them out. Competent, friendly service with excellent hardware options.

On our quest to find new switch plates and hardware for the kitchen, we stopped at this Neu's…read morelocation (there are two). It was "ok". There's a lot of selection here - a lot! The issue is that the space is small which makes it difficult to see everything as its all crammed in, floor to ceiling. The switch plates we had come to see were hung about 6' above the floor making it hard to see details. Honestly, it was just overwhelming and we soon gave up. Staff at this location was really helpful - we were greeted immediately and asked if they could help us find something. I appreciate that. Also, this gallery is connected to the main hardware store so you can get several errands done at once.

I went to the Germantown Ace store to have a broken Craftsman socket warrantied after it split open…read morewhile I was doing a major project at my house. I was told by the owner that his store doesn't warranty Craftsman products. When I asked why not, he alleged that he would be out of business in a week if he did and that he loses money to ship broken tools to Craftsman. He said I would have to drive 15 miles to the Lowes store in Wauwatosa to get a replacement. This greedy shyster is more than happy to sell Craftsman products all day long for profit but won't do the mandatory support of the product after the sale. They're the worst and they won't see another dime from me!

Scott, the manager, was very comfortable being disrespectful to my partner and I. As soon as we…read moreasked the woman at the front counter about returning a lawn mower that fell apart as soon as we brought it home, we heard a condescending voice from across the store say "that's not going to happen". Scott continued to speak from behind a shelf until we asked him to come speak with us since the woman at the front desk was asking him all the questions. Scott interrupted my partner repeatedly and offered no remorse for the absolute inconvenience a broken mower was to haul. He cut her off with "so you're saying I'm lying?" Multiple times rather than having a discussion about the issue with the mower. Scott at one point looked at both of us and said "who am I talking to? Should I stand here or here?" While he laughed in our faces. Scott antagonized my partner while she attempted to resolve the situation. Scott claimed that "he didn't tell us to drive back and forth from new Berlin for the mower" but justified his behavior and disrespect because Scott had to drive back and forth for the correct bolt to fix the mower. Keep in mind Scott works at a hardware store. Rebecca, the woman at the front counter told me that Scott is busy because it's inventory day. On inventory day, Scott is a a bit casual in how he communicates. So Scott can treat customers disrespectfully because it is inventory day? She seemed to feel the need to justify his behavior to me. It's a shame that supporting a local business was not appreciated when we spoke to Harry, the owner of this store and the Franklin location. Harry was okay with Scott treating customers this way. Or maybe Ace hardware is just another cliché hardware store where woman can be treated as less than. As another review on this page stated, she was laughed at when she asked for an item in this store by two male managers. Curious who it was.. The disrespect from men in a hardware store, being brushed off, interrupted and not listened to are not new things as a woman who is renovating a second home. I would encourage you to shop somewhere else such as Neu's or Bliffert.

These guys are amazing.Johnstone Supply is known nationwide by professionals in the trades, so…read moreyou're liable to be rubbing elbows with pros in heating, air conditioning, refrigeration. When I need appliance parts, these are my go-to guys. If you know what you're doing, this is the place to go. If you're a rank amateur at appliance repair, you'll find the counter men here to be helpful in making sure you get the right part. You might want to avoid going first thing in the morning or late in the afternoon, because it's prime time for field guys to be replenishing supplies and getting parts for their immediate tasks. Also bear in mind that these guys are parts pros, and not repairmen. Don't be looking for advice on diagnosis of a problem nor advice on what is wrong with your dryer/refrigerator/washer but you can expect to get the parts you need for your repair. Parts are sold here at a fair price. (They usually have lower prices than the Internet parts depots, and you'll have your parts today.) This location has been keeping my furnace, washer and dryer operating for many years. Well, okay, I've been keeping my furnace, washer and dryer operating for many years but it's been with parts supplied by Johnstone.

From the owner: Johnstone Supply Milwaukee is a leading HVAC/R Wholesale Distributer with access to over 70,000…read morelocally stocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.

Our house was built in 2017, and windows were installed by a company that is no longer in business…read more We recently had our basement finished, and the company that finished it broke the latches on our egress window. They refused to fix it. We struggled to find a company that would repair windows. We called the builder of our house to see if they had a recommendation for us. They recommended that we see if Bliffert would be willing to help us out, as Bliffert is the current company that they work with for windows. We were pleasantly surprised that Bliffert agreed to repair the window if we found & purchased the parts. I appreciate the work that Bliffert did for us tremendously. No one else was willing to do the work, but Bliffert was, and they were such an easy company to work with. Thank you so much. We'll be sure to reach out to Bliffert down the road when we need to replace windows, and will recommend the company when asked for a referral.

From the owner: Six-generation, family-owned, Bliffert Lumber and Design is the trusted resource for contractors,…read moreDIYers, and homeowners in Germantown, Menomonie Falls, Mequon and the surrounding areas. A full-service lumberyard, building materials supplier and design center with showroom, we offer a great selection of high-quality products and services that include lumber, a vast selection of windows and doors by series type, material, color and more, brand name cabinetry and countertops, custom millwork, and a professional design team providing creative design services for kitchens, bathrooms, mudrooms and more, plus repair services for storm and screens. For new builds, remodels, home improvement projects Bliffert is the go-to choice.

I'm glad that we have a local Rockler store. This is the place if you are looking for high quality…read morewoodworking items. That includes equipment, fixtures, jigs, hand tools, finishes, and a whole lot more. They usually have staff available to help you out as soon as you enter the front door. On this trip I was looking for specific sanding drums for a Rigid benchtop sander. They had exactly what I was looking for, and the price was reasonable, which you can't say about everything there. If you are a woodworker, you really need to check this place out. Bring your checkbook, or Visa or Mastercard.

Disclaimer: I know nothing about woodworking or hardware, but I tagged along with someone who does…read morehave expertise in those areas. Interesting place to wander about. Lots to learn about craft and larger project wise. Quite an impressive selection and range of tools and other materials. The staff (two gentlemen) were very friendly and knowledgeable. I did notice flyers for a variety of classes they offer for the public. I'm curious to see what I could learn to build. Making as an activity is always fun! They also help you bring your purchases curbside to your car. Which is helpful as some of what you can buy is very large and/or heavy. Neat learning experience!

This nursery has probably the largest variety and size of landscaping options in the area. They…read morealso make their inventory readily available via the internet, which is great for planning purposes. Some of their prices were on par with others in the area, and some were much higher. We ordered quite a few trees from them this year (and even more from another local nursery). We had money down on trees that were due to arrive within 1-2 months from deposit. As it got closer, they did not notify us the date had changed, so by the time we were notified, others go to come and make a pick before us (instead of picking two from about a dozen, we picked from four). In the end we were happy with our purchases, but they could work out some of the logistics and followthrough with regular customers (we sensed the contractors got a little more attention). Also, I will add that years ago we paid for someone from Johnsons to come and give us ideas for our yard. I think we paid about $150 to get the lamest "sketch", but Johnsons was good about refunding the amount as a credit towards future purchases. It just was a bummer that we wasted time waiting for the person to come out and then a month for them to give us a photo of our yard with some pictures of 2 plants awkwardly pasted over it. If the person had take us seriously, they would have gotten way more business from us. Still, we recommend this place for its large inventory and quality of products.

We had a fantastic experience working with Johnson's Nursery on a recent landscaping project…read more Carrie was patient and very helpful throughout the extended planning process. When we were ready to move forward, she kept everything on track and on schedule. The installation team was excellent--efficient, respectful, and careful to protect our existing lawn during the process. We really appreciated the attention to detail. Johnson's has an impressive selection of native plants, and their deep knowledge of what works best for our yard was invaluable. They provided a detailed presentation with plant info and care instructions, which will be a huge help as we care for the new additions. We're so happy with how everything turned out and will definitely be working with them again on the next phase of our landscape improvements!