If I could, I would give it 0 stars. I purchased a vacuum attachment a couple days back. Before I purchased it, I asked if I could return it, if it didn't fit my vacuum. They said as long as I have a receipt.
Well, it didn't fit so I took it with the receipt back to the store. The cashier had no idea how to process my return so she called the prestigious "supervisor" Lane. Well Lane tried twice and failed. When I asserted myself and insisted he find away to refund my purchase, he got verbally angry.
I asked to talk to his manager and he said he couldn't give me that number. I asked him to call and he refused. Instead he tried to call customer service, but he was like 20 in line.
I told him I had no intention to wait that long. I explained the many purchase's I've made but from Harbor Freight and that this would likely be my last. He didn't care and told me so. On my way out he made some very sarcastic "have a nice day" and "hope your day gets better" comments. They were obvious insults.
I can't believe they are so ignorant of their return procedures. I'm so glad Norther Tool is right up the road. Next time I buy generators for my job sites, it won't be from Harbor Freight. read more