Stay away from this company. The owner Arlene paid for the damages after Renee neglected our pets, dug up our backyard, hacked down half of one of my beautiful bushes, and directly (for reasons that escape any logic) or indirectly (via neglecting our pets) destroyed other property. If you read nothing else, read this text exchange where Renee LIES about having been at our house and having cared for our pets. Imagine being outside of the country and having this exchange. -- ME: We havent received an update and we are worried because it seems they are being left alone more than 4 hours RENEE: Afternoon, I do apologize. I typed this up and forgot to send it. Pups are doing good and kitties come around here and there. [3 pictures attached] ME: When are these pictures from? RENEE: They are from today. I fed the kitties at 11. And took [elderly blind dog] outside. I also brought the packages in. ME: The door lock says nobody has been there since 8am ME: And the security camera RENEE: I do apologize those are from yesterday. ME: My poor babies, I cannot believe this is happening -- This was at 2:15pm Tucson time (late night in Ireland). Renee had left our home at 8am and nobody had been there since, and further she wasn't going to go there right away. We were told 3pm, which didn't happen. We called Arlene again. Renee finally got there around 3:30pm which means our pets were alone for 7.5 hours. We had contracted for so-called 24-hour service which meant someone would be at the house all night with only a six-hour gap per day. We had requested the six hours to be broken up so that the animals would not be alone more than 4 hours at a time. How long would they have been alone if we didn't catch Renee in her lies? Throughout this nightmare, the owner Arlene seemed unconcerned that her pet sitter was lying. She couldn't find a single person in her supposed roster of pet sitters to take over from Renee. She didn't offer to go herself until I angrily suggested that she do so if Renee continued to make excuses not to get back to the house. Arlene kept telling us to try to enjoy our trip as if the problem we were calling her repeatedly about was our inability to try hard enough to do so. She also kept repeatedly telling us in a cheerful tone that this has never happened before like that were relevant to our ongoing distress. She even interrupted my husband to try to chit-chat about how she wanted to visit Ireland! We were so distressed at Renee lying about caring for our pets and Arlene's lack of appropriate response that we contacted our regular sitter who was back from her trip and told Renee to leave that night. Nothing could have prepared us for what we found when we got home. Thank god our animals were OK. But Renee had not been checking the automatic cat box, which had jammed. Having few choices, the cats chose my antique chair, which was ruined. The most bizarre scene was our backyard. Renee had removed one of my shovels from our workshop and taken it upon herself to scrape up all of the topsoil into enormous piles that our blind dog had to navigate. We only asked her to water our plants which should have taken 10 minutes a day. Not to spend hours NOT WATCHING OUR BABIES and instead doing what must have been hours of manual labor tearing up the soil I've been building. Nor did I ask her to hack away at my fairy duster bush that the hummingbirds loved like some kind of maniac. She also rearranged some of my personal belongings. The floors were caked with dried pee from neglecting our dog. Renee is a person without a shred of common sense and no moral compass. Arlene has no idea how to manage people or a business caring for pets. One star is obviously too good! Forgetting all the other insanity, anyone who LIES about taking care of an animal, especially an elderly blind one, should never be allowed to pet sit ever again in their lifetime. As far as we know Renee is still employed by Arlene who was "very sorry for the inconvenience." read more

My husband and I have been using Happy Tails frequently for the past several months, and we are so pleased! After our initial meeting with our sitter Lisa, she has been able to make last minute accommodations when our work schedule fluctuates - and of course our pups love her! In addition to taking care of our pups and playing with them, Happy Tails offers trash-takeout, plant care, and various other household tasks to ensure our home seems like it's being "lived in" even in our absence. I would highly recommend to busy families who want peace of mind for their pets while they're away for vacation or work. read more

I have used Happy Tails for many Years! Our sitter Renee always goes above and beyond when she takes care of our fur babies. She always makes sure that when coming back from a trip, everything is clean so we can relax and unwind with our pups. I would Highly recommend Happy Tails and Renee if she is available at the time of Service. read more

We have enjoyed having Jacki watch our two cats when we are away. She picked up on our cats' habits and personalities quickly and asked excellent questions when she came over for a briefing prior to our trip. She is super reliable, conscientious, and kind. Jacki left us great notes every day and we felt assured that the cats were in good hands. We will be able to take longer trips this year knowing that Jacki will take great care of our kitties and our home. read more

Happy Tails has taken care of my pets for over 20 years. They are responsble, kind an compassionate. I trust them with those I love the most. read more

Excellent customer service. Easy to work with, reliable, dependable & professional. I felt completely at ease with Fawndra watching my two cats (who are not the most friendly animals!). She knew exactly what they needed & what to do. Such a joy to do business with this company. Thank you so much for helping out in my time of need!!! read more

Happy Tails is an amazing pet sitting service. I have used them every since moving to Tucson. I currently have Fawndra who is doing midday visits with my aging greyhound Nyla. Fawndra is very trustworthy, gentle and kind, and has an innate gift with dogs...she is like a dog whisperer! She is reliable and has excellent communication. I just love getting her hilarious photo updates and it makes my day to see how much fun she is having with Nyla! I highly, highly recommend Happy Tails and Fawndra is the BEST!!!! read more

I've had 2 cat sitters through Happy Tails which was recommended to me by a vet nurse at a local vet office. Both left adorable and detailed notes about the daily activities of my cat, as well as daily photos or videos. Fawndra is a standout as I actually feel like she likes my cat and loves her gig. She sends me the cutest pics and comments about how my boy is doing. I highly recommend Happy Tails if you want to feel like your pet is safe and happy while you're out of town. read more

This company gives a sitter a hard time getting paid. I never was paid for my service. Only 40% goes to the sitter anyway, that is if they get paid. How can anyone expect good service when the one who is providing service has to do battle just to get paid. read more

Arlene went out of her way to find me a sitter, extremely last minute for Fathers Day weekend. Being super new in town, it was so nice to have her jump at the chance to help me and my pup! Thanks Arlene, your kindness and extraordinary effort to help all is deeply appreciated. :) read more

I used this company for a 2 - 3 day trip a few years ago. The girl who did the sitting was very concerned about preparing for her U of A final exams and seemed to pay little attention to the dogs. Insisted that I had to have wi-fi available for her. On return I found a bowl in one dog's crate with moldy uneaten food. I had left a LOT of food options including scrambled eggs, cooked ground meat, rice, cheese slices, deli meat, yogurt, and hot dogs in the refrigerator in case any of the dogs didn't want to eat. I had large labels on all the food items in the refrigerator. I received few if any emails/ texts about the dogs until I got back and discovered that the girl was in frequent communication with her boss about the horror of my having hot dogs available for the dogs. Because 2 of the dogs had been diagnosed with valley fever, and poor appetite is one symptom, I had been told by my vet to "let them eat ANYTHING they want". To this day I do not understand why neither the girl or the boss ever called me to discuss this. I gave them a 2 star review because I was relieved that the dogs were still alive when I got home. read more

Happy Tails was very helpful when I needed a service that would give subcutaneous fluids to my cat. It's difficult to find pet sitters that can do extra services but they were willing to help. Thank you for the great care you gave my Smokey. read more

This pet service has a very good pitch that gives you the sense that they are trustworthy. I contacted them after reading one great review over a year old. Obviously their company have changed. They take your key, but what the heck you trust them right? They leave you a daily log of your pets playtime with them All is okay... Well not so much. First the logs are contrived. It described behaviors of my pet that were not realistic so it was soon clear this was a canned log. Then to the billing. I used them several times over the year and then started receiving statements for six months previous which were very confusing. Believing they had been paid, I emailed and called asking for a complete statement listing charges and payments. In spite of my repeated requests, I was ignored. Now today, while doing my taxes, I realized they had charged me almost two hundred dollars in lieu of sending a statement.. As it was on a seldom used card, I had not caught it. The charge was right after I has almost begged them for a current statement. Mistakes I can handle but this was a complete disregard for any sort of fairness or customer service. I will be reporting them to the Better Business Bureau. If anyone has a doubt and wants further proof, I have saved the emails and will forward them. I have submitted poor reviews previously but this is the first company that actually has defrauded me.... Or at least I assume so, since I still have not had the ability to verify a statement. Waiting 6 months to send unrecognized charges with no follow up is unacceptable. read more

I felt like an angel dropped into my lap today. We were traveling in Tucson for the day and needed Pet Sitting for 2 hours because the location we were going to did not allow dogs. I called at 8 a.m. on a Sunday and amazingly got a phone call back within an hour. Vicky's personality and phone voice were so common when I was feeling panicked that I didn't have a safe place for my dog. She kept in touch with me and coordinated a pet sitter who met me at our location. Anastasia was Chaz's dog walker and had such a loving personality that I amazingly felt comfortable turning over my little 10 pounds of joy to a perfect stranger. I wish they would move their business to San Diego! They would have a client list a mile long. read more

This was the first time using a pet sitting service. My mom usually comes all the way from pennsylvania to watch my zoo. Happy tails offers 24 hour sitting which was perfect! Daisy did a wonderful job keeping my pups safe . My dogs are a little high maintenance with all of their needs so I was a little worried at first but after Daisy came to meet them and go over everything I felt so much better. She took notes on everything and asked questions I would have never thought of. She let me know when she arrived at my house and she left a detailed note on everything they did. Thank you Happy tails and Daisy I will definitely use your service again ! I Highly recommend your services!!! read more

Well worth every penny. Our cat is aloof but social, and used to be a challenge to leave for a few days. Quite frankly, he gets lonely. Now , we can count on (Miriam) from Happy Tails to spend time with Watson, engage him, care for his needs, and just hang out. Watson is so much calmer, healthier and content when we return. Just a text, Email or phone call and Happy Tails is able to help out. read more

I can't believe that I am the first person to review Happy Tails, as they have been around since the mid 1990's. My husband and I recently took a 10 day trip, and were very nervous about leaving our 3 dogs home, without someone to exercise them daily. We have the in-laws to do the feeding, but 2 of our pups are just that: pups who have a lot of energy and need to get out of the backyard for a daily walk. We saw the Happy Tails brochure at our vet's office and decided to give them a try. Jill, our assigned pet walker, was fantastic. She came over and met the crew, took detailed notes in the case of an emergency, and encouraged us to call while we were out of town to check in. We did, and she always had everything perfectly under control. When we got back, we found a detailed account of each day's walk waiting for us. I know Happy Tails does much more than dog walking, and after experiencing their professionalism and reasonable rates, I urge any animal lovers who may be in need to give them a try. read more