Would have been two stars because I have booked with them and it was fine in the past and their newsletter indicated they are under new management as a franchise. So take with
However. I felt, if you were looking for pet care, you would want to know.
I booked my last engagement with Fetch for my cat (affectionate-needy orange tabby who is currently an only pet) for about a week going up to New Mexico and you want someone to check in on your pet to make sure they have food and water but also to spend time with them so they get some exercise and aren't bored or anxious and knock everything off your countertops. He's a cat; he has the ability to mostly handle himself without a person being around all day and that's where the problem is.
Previously with Fetch or other caretakers, they leave a log for each day or you get photos/video messages for the days you're gone. I have had awesome sitters in previous trips that clearly liked spending time giving belly rubs, etc. This last visit, I didn't get daily pics, which is not ideal but fine, and no log when I returned. Okay. He had some dry food and the litter box wasn't a mess and there was a bunch of wet food out in the bowl, weirdly in the middle of the living room. Cat was super clingy but okay. Got in late after the super long drive, go to bed, ready to sleep in and do laundry, etc. in the morning.
I get a text that next evening with a video of the cat. I reply that I am at home - why are you sending me a cat video now? She saws she took it that morning. I have been in the house all day. Check my booking - oh, I did book through today. And she definitely wasn't here today to come through and take care of the cat. Oh, good. Called manager/scheduler just to state facts. Called sitter out on it in our conversation. Sitter did apologize for lying - but that does me no good.
So, you've lost my business. I can't trust pictures or video and I don't intend on setting up baby monitors or Skype for what I'm paying you for. I can't depend on your vetting of your sitters now and it makes me question the care I have had in the past. If I pay for a visit every day, then that's what should happen - I know the cat can go with less, but that's not what I contracted and since I hired a human not an automatic feeder for a reason, this was not just disappointing it was trust-breaking. read more