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    Happy Shuttle Cancun

    4.0 (188 reviews)
    Open Open 24 hours

    Happy Shuttle Cancun Photos

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    Small car instead of a van. Untidy and small luggage space.

    Avoid. Unreliable. Showed up 30+ mins late with no notice for pick up from hotel to airport AND instead of a shuttle, got a small damaged passenger car.

    Patricia R.

    Excellent service! Our driver was Trinidad and he was amazing. He picked us up, handled our luggage and was personable and engaging. The vehicle - a beautiful, squeaky-clean Navigator was big enough to really stretch out and relax in after our flight.

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    2 years ago

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    8 years ago

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    Christian R.

    Helpful 8
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    2 years ago

    Wilber G was amazing. Upgraded us to a premium Ford Expedition even though we only paid for a van. Quick, easy, efficient service

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    4 years ago

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    3 years ago

    They were very professionals and they took and picked us up on time. We'll using them next time

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    4 years ago

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    3 years ago

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    8 years ago

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    Christian R.

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    5 years ago

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    3 years ago

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    9 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    3 years ago

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    3 years ago

    Extremely extremely expensive to go from the grand Hyatt playa da Carmen to banyan tree Mayakoba a 15 minute ride is $100 US DOLLARS WTH

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    3 years ago

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    7 years ago

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    7 years ago

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    10 years ago

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    Christian R.

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    2 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    Page 3 of 5

    Review Highlights - Happy Shuttle Cancun

    My wife and I used Happy Shuttle for our transportation between Cancun airport and our resort in Riviera Maya.

    Mentioned in 27 reviews

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    Canada Transfers - Jacob was great!

    Canada Transfers

    4.5(75 reviews)
    2.9 kmRegión 92

    Extremely disappointed in this service. Our flights were cancelled, and we asked to be taken to our…read morenew hotel in Cancun on the way to the airport from Playa del Carmen. We also requested that they simply stop at the hotel on the way to the airport, and they flatly refused to add it as a stop. Despite the hotel being only 7 minutes from the airport, they demanded an additional $65, claiming it was a "new service." This was unreasonable, especially since we were not asking for a separate trip, only a stop along the existing route--not to go to the airport first and then be taken to the hotel. The driver was not the issue at all--drivers are clearly restricted and monitored by GPS. The problem lies entirely with the reservation staff, who were rigid, unhelpful, and unwilling to offer any solution. They even claimed that no manager was available, which is both inexcusable and highly questionable during peak season. This was an overpriced, inflexible, and poorly managed service that added stress to an already difficult travel situation. I would not recommend this company to anyone expecting reasonable customer service or flexibility.

    We travel two weeks ago and paid for a private transfer but was forced into a shared ride due to…read moreoverbooking. No one was waiting at the airport and we had to stop at several hotels. They said a partial refund would be given but never was and they never responded to my emails, texts or calls. Do not recommend.

    Photos
    Canada Transfers
    Canada Transfers
    Canada Transfers

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    Amstar - Just arrived

    Amstar

    2.0(55 reviews)
    2.9 km

    My family and I traveled to Mexico for New Year's and used Amstar for transportation to and from…read morethe airport. Finding them upon arrival was very easy, and we had little to no wait for our van. The staff was kind and professional, and I felt very safe throughout the ride. We called the day before our departure to confirm pickup, were told 9:30 a.m., and they arrived right on time. Overall, our experience was very pleasant. However, I gave three stars because my sister, who was on the same trip, did not have the same experience. She called to confirm her return transportation as well and was also told 9:30 a.m. While we were picked up without issue, she was left behind at the resort with my niece and nephew. She waited about ten minutes before trying to call Amstar, but no one ever answered. Had we known this would happen, we would have made sure they joined our van so they weren't stranded. I'm conflicted because our experience was great, but it's upsetting that my sister and her children were left behind after receiving confirmation. Just be aware that the experience seems to vary, and it may depend on the day.

    Told us at the airport there would be someone at our hotel to confirm our return transfer but the…read moreresort tells us upon arrival there is no amstar rep on site and to call to confirm. They told us to confirm flight 24 hours before. We called 15 times, were on hold for 20 minutes and then the line disconnected each time. We spent hours while trying to relax on the beach trying to connect with them. We eventually decided to just plan to take a taxi. They emailed me 2 hours before pickup to tell us to be checked out and in the lobby. Poor communication, poor planning, poor customer service. The only reason I give 2 stars is because our driver on the way there was nice and friendly. Otherwise, you're better off going with another more reliable company.

    Photos
    Amstar - Keep walking towards the end

    Keep walking towards the end

    Amstar
    Amstar

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    Happy Shuttle Cancun - airport_shuttles - Updated May 2026

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