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Happy Puppy

5.0 (1 review)
Open • Open 24 hours

Services - Happy Puppy

Pet boarding

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8 years ago

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fido fido Dog Daycare & Boarding

fido fido Dog Daycare & Boarding

(40 reviews)

I Iove Fido Fido. I have tried many places and Fido Fido is my favorite. everyone there truly knows…read morewhat they're doing with dogs. My dog is so happy and balanced and tired when she comes home from Fido Fido. Everyone there is so respectful and you can trust that they take great care of your pup!

I see the owner responded to me. You guys lied to me. Bottom line. You charged my mom for bath…read morecheaper just(45.00). But my dogs bath that I said no too when asked, was 45.00 plus 20.00 spa special. Plus 32.00 for monthly special package. Like that more expensive than when I groom. That they also charged me for a monthly package. I specifically said over and over and check in I didn't want it. And your front desk lady should vouch for me. And why would I want a credit when I am being cheated out of money?? When the business I have supported for six yrs referred customers too is not backing me on something that is their fault. During check-in, I had multiple verbal conversations with your front desk employee regarding additional services for my dog. Each time the subject came up, I clearly stated that I did not want any extra services added. I specifically remember saying no because I live paycheck to paycheck and was trying to keep costs down. At no point did I knowingly agree to extra services. If your policy is that only the written contract matters regardless of what is verbally discussed, then your staff should be trained to go line-by-line through the paperwork clearly and accurately instead of having conversations that directly contradict what the customer is saying. I take responsibility for not rechecking every line before signing, but your business also has a responsibility to ensure customers are not being verbally told one thing while paperwork reflects another. A customer should be able to trust that when they repeatedly say "no" to extra services, those services are not added anyway. I am asking you to take responsibility for the failures in communication and handling of this situation. From my perspective, I was charged for services I explicitly declined, and I find that unacceptable. Even more so the owners response to their business.

Happy Puppy - petboarding - Updated May 2026

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