1. Happy Home Roofing

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Hagerstown, MD

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Happy Home Roofing

5.0 (3 reviews)
Open • Open 24 hours

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3 months ago

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1 year ago

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3 years ago

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GSA Home - Alu Rex gutter guards.

GSA Home

(7 reviews)

We highly recommend GSA Home! We are very grateful for Joe and Amore for the open and clear…read morecommunication we received throughout our projects with them. We first met Joe to do a trim repair on our house. Joe was extremely knowledgeable and provided excellent recommendations. In addition, he went above and beyond in providing aluminum trim replacement at a great price. Joe came out multiple times before the start of the project to ensure a proper color match and walk us through the project. When time came for the trim repair the team at GSA Home arrived on time and did a fantastic job, with great attention to detail. We were so pleased with the trim repair that when we noticed a leak in our roof, we called GSA Home and Joe and his team came out quickly to assess the leak, tarp the area and provide recommendation on wind damage on our roof. Joe and Amore did an excellent job of providing us with the information to help walk us through what we needed to file a claim with our insurance company. Once we were approved for a full roof replacement, Joe provided excellent recommendations on potential shingle colors. Joe came out before the project to show us the shingle colors so we could feel comfortable with our choice. On the days of the roof replacement the team showed up on time and took care in tarping the area around the house. Joe and his team did an excellent job of keeping us informed throughout the work on the roof. At the end of the project the team did a fantastic job cleaning up the work site and removing nails and debris. We are very pleased with the results of the trim repair and roof replacement and highly recommend GSA Home.

Service was not as expected! Promptness of quote took way too long and actually had to cancel…read moreservice because I didn't receive a quote. Measurements had to be taken twice. I went by yelps review and sadly disappointed!

Colby Bachtell

Colby Bachtell

(3 reviews)

I would not recommend Colby Bachtell contractors for any job. I live in the Northgate neighborhood…read morein North Hagerstown and he was recommended by our HOA for roofing jobs. Initially, he was the most difficult person to reach. Within a couple of weeks of a few phone calls, he emailed a quote and I had agreed to the proposed job. From there, there was zero communication of when the job would begin. Roofing shingles appeared on my roof and roofing supplies on my front yard and sat for nearly two weeks before his crew showed up at the crack of dawn to start the job. A few weeks later, I noticed a small leak in bathroom ceiling that I felt should be looked at by a roofing professional; also concerned about any residual issues from roof replacement. So, I again attempted to reach out to make arrangements to have it looked it. And as before, I was blown off with emailed responses such as "will send someone over" or "will check tomorrow" and never heard from him. I even reminded him that I work and don't exactly hang on my couch all day. So, a time frame would've been helpful, still to no response. In short, highly disorganized and terrible customer service. Doesn't seem to have very much pride in ensuring a job well done or his clients are satisfied. I have since resorted to reaching out to other area contractors for assistance.

This company is very disorganized. I believe that it is due to too many jobs and not able to keep…read moretrack all of their crews. When installing our roof, we had it in the contract to install new drip edges. When asked about it, one of the crew stated they were told by the office not to install it. There is a language barrier since the majority of the crew is spanish speaking which makes communication difficult. We called Colby and he stated they would tear the old off drip edge and replace with new. When they tore off the drip edge, it meant tearing back the new shingles and in the process tore off some of the ice shield. This could have all been avoided if it would've been done properly in the first place. They have been called out a third time to replace shingles that they tore when replacing the ice shield and shingles that were popped up near the flashing. Colby stated he would do whatever it took to rectify the situation and he did; however, when he came to the house he was on his phone and did not speak to us. They were not careful when tearing off the old roof and damaged some of our landscaping and scratched the front storm door. If someone hired this company, I would suggest you stay on top of what they are doing.

Happy Home Roofing - roofing - Updated October 2026

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