Please do yourself a favor, skip the shopping around, and trust these folks with your home. As a…read morewoman, calling home repair professionals can be a complete nightmare, not because I lack savvy but because some of the bad eggs see an easy opportunity to rack up a bill. Everyone I've ever worked with from Pipe Medic has been highly professional and transparent. It actually feels like they work to find ways to reduce the financial impact. I won't use anyone else. (And a special shout out to Ken and Matt, who not only leave no stone unturned to diagnose a problem, but they exemplify compassion in a stressful moment.)

We had a deteriorated cast iron sewer pipe that wasn't repairable without cutting out all tile and…read moreconcrete. They were able to clean the line and line with a new epoxy lining. No issues since then. Saved me a lot of money over the traditional way of repairing a+

***RUN DONT WALK***…read more AYS Restoration turned what should have been an exciting home renovation into one of the most frustrating consumer experiences we've ever had. We hired them for a large renovation project involving our master bathroom, closet system, and additional work totaling well over $45,000. While some of the labor crews, especially Paulo and his team, did quality work, the overall management, transparency, communication, and billing practices were deeply concerning. The biggest issue centers around a custom walk-in shower with a rear bench. Common sense says a walk-in shower like this requires a glass door. Someone from their company physically came out and measured for the glass door, yet later we were told the door was somehow "not included" unless we paid thousands more. If it was never part of the scope, why was it measured in the first place? It gets worse. We recently discovered one of the vendor quotes they attempted to pass through to us was heavily marked up. The actual vendor price was approximately $1,900, while AYS attempted to charge us roughly $2,500 for the exact same item despite not measuring, manufacturing, or installing it themselves. That is a markup of over 30% simply for acting as a middleman. Had this been clearly disclosed upfront, maybe we could have had a conversation about it. Instead, everything felt buried inside confusing change orders and poorly written documentation full of inconsistent fonts, colors, and vague wording that looked more copied from templates than professionally reviewed contracts. The estimating process itself was also problematic. Critical items repeatedly seemed to be "left out" initially, only to reappear later as added costs through change orders. At some point it stops feeling accidental and starts feeling strategic. Communication became exhausting. Rather than simply resolving issues reasonably, we were met with deflection, rewritten timelines of events, and responses that often contradicted what actually occurred during the project. We even discovered questions surrounding whether proper ownership authorization was fully verified before contracts were executed. What disappoints me most is this could have been solved easily. There is still a substantial balance left on this project, and instead of resolving a dispute over a shower door professionally, they appear willing to damage their reputation over what should have been a straightforward customer service resolution. Atlanta has far too many quality contractors and restoration companies to settle for this level of confusion, pressure, and lack of transparency. Proceed carefully and document absolutely everything if you choose to work with them.

AYS Restoration is shady in their business practices. They were going to remodel our kitchen and…read moretheir estimate and promises looked great until they kept changing the amount owed due to "unforseen circumstances," involving supply issues. In order to get our first installment payment back, we had to speak to the manager and then sign an NDA that we wouldn't leave a negative review. If THAT doesn't tell you what kind of company this is then feel free to hire them. I noticed they work with a lot of insurance companies to do restoration, and I guarantee you they are overcharging these companies to get the work done.

Our problem is (hopefully) solved. Both Josh and James were very professional and worked…read morediligently to solve our problem, but we do think paying a total of $842.00 and three visits to our home to eliminate an odor under our sink is a way too much. Don't you agree? 1/21 $90.00 7/28 $424.00 8/18 $328.00

The technician came out when scheduled and was very professional. The technician wore a mask, shoe…read morecoverings, and kept their work area clean. I had a Nest installed which was installed quickly. The technician took his time to explain everything and was very patient. The price was very affordable and fair.

Our hot water heater went out late Saturday afternoon, after checking reviews online I decided to…read morego with Kenneth Black Plumbing. I went to their web site at 8 AM Sunday and left a message online at 8:09 AM I received a phone call from them with an appointment at 3PM Sunday afternoon with no overtime or weekend surcharge. At about 2PM I got another call saying they could be at my house at 2:20 PM, if I was available. Ken arrived exactly when they said he would. He looked at the water heater and diagnosed the problems and then gave me my options, let me make the decision no high-pressure sales tactics. I decided to replace the water heater expecting it would be Monday before they could replace it. Ken said he could have a new water heater at my house in 30 minutes and replace it this afternoon. Amberlee drove up 30 minutes later and about an hour later I had a new water heater completely installed. While waiting for Amberlee Ken disconnected the old water heater and added a pressure valve to my main waterline. This was the best experience I have ever had dealing with any service company of any type. Ken was very nice and pleasant to deal with, very friendly, When Amberlee arrived, she was the exact same way, friendly, nice and great to talk to. I think Ken has developed a great culture of customer service in his company. The workmanship was great price was fair. This will be the only Plumbing company I will use from now on.

On March 2, 2026 I called Kenneth Black Plumbing regarding a sewage pipe blockage. I had family…read moreworking on the problem but they needed a camera pipe device to be able to find exactly where the blockage was located. My nephew told me it would costs about $350. So two nephews of Kenneth Black arrived quicker than what we were told, used their camera and located the blockage. I tried to pay them and they said NO CHARGE!!! I said well I don't have any cash but please take a tip of my debit card. They said no, no tip. These two men were polite, courteous, knowledgeable and just super great employees. I would absolutely recommend this company!! FIVE STAR operation. Thank you Kenneth Black for providing this community with such an awesome plumbing company!

Very knowledgeable plumber and very friendly. They got the job done. I would recommend but make…read moresure you ask for a good plumber. Not all of their plumbers are good at communication.

If I could give this company zero stars, I would…read more I was charged $500 to fix a toilet leak, which I felt was excessive based on the prices I found for similar plumbing work in Atlanta. From my research, I found more reasonable prices in the $350-$400 range. I spoke directly with the owner, who agreed to give me a $50 discount, but that discount was never applied. I ended up wasting even more time calling back and forth just to follow up over $50. Very disappointing experience. I would recommend getting multiple quotes and making sure any promised discount is documented before agreeing to the work. I used them because it was a referral and didn't think to question their prices until afterwards. Mistake made on my part for trying someone new and local.

These guys are the best you never seem to have an emergency on a Monday at noon. Example we had…read morethe main line in our house clogged and needed it snaked out, it was around 1 in the afternoon on a Saturday real convenient............right. So I call Pike Plumbing and about 30 minutes later not only did Mr. Pike call us he has someone on the way. They're a family owned and operated business that has the best customer service, and pricing you'll ever find. They've done everything from emergency repairs, to putting in a sink or a toilet for us. The prices are so reasonable that when I think I want to do some plumbing work at my house I always remember Kenny and his crews and think to myself "self what are you thinking?" Then I call Pikes and they take care of us.

I had leak on a pipe going into my water heater and called Pike. They were able to send someone the…read moresame day. Chris came and diagnosed the problem and listened to my concerns. He got it fixed and the charge was very reasonable. I won't hesitate to call Pikes for my future plumbing needs. I was very happy with their service.

The brothers came out and did some septic work at our house. The house was built in 1990, so is an…read moreolder system with 2 different sections. They informed me about this and cleaned the lower section that clearly has not been done that last time or two. We found our new company! Highly recommend!!

We were so impressed with Twins Septic. Not only did they do an excellent job of pumping the septic…read moreat the house we were purchasing but their inspection was top notch (turns out the tank had more than one compartment which had been missed by other companies). They gave us helpful advice on how to keep the septic running smoothly and what might come up in the future. They were quick to respond, they were on-time, and they were nice. While I hope we have no future septic issues you can bet we will be calling them if anything comes up (or doesn't go down).

Nic Dudley was awesome. Found and fixed the problem immediately. Showed me where the issue started…read morefrom and left me with the part that was busted so I could better understand the root of the issue. Cleaned up the mess and fixed the issue. He was so kind and made good eye contact. Did the job well and I was very pleased with the service and assistance. He also checked another issue in the house and explained to me why it was not performing as expected and adjusted a setting. Masterflo plumbing was great and we will use them again. Thank you Nic.

I called due to a water leak in my father's standup shower. Davis Hayes/craig came and dedicated…read moretheir time, not only to do amazing work, but to also work with compassion for my elderly parent. There were several other smaller jobs he was able to handle to make him home a better place. Thank you, Davis and Craig!