I used Happy Day for my brother's memorial. We didn't do anything fancy (aka you can't really screw up cold cuts, cheese, and veggies) but it was okay. For Lewiston, this place is A-OK. For me, for the city, same, just A-OK, customer service a little blah. They did three things, customer service wise that drove me insane, but once again, I'm from a city, so I have a different view:
1) I wish they would have taken some initiative and called me during the week. It was obviously short notice, but only once in the week of the planning did the caterer call to check on things and I don't quite remember if it was to return my call. I had to do a lot of calling and checking, and while I had a million of things to do, I wish they had called me to check on things. Plus, I had some table decor, and yes, this is picky, but if they wanted more of it, they could have run out and bought it themselves and charged it to me. Instead, while planning everything else, I had to send someone to buy extra stuff. Wish they had done it.
2) They need an office admin. You never get the same person twice, and it makes me nervous if my messages are actually going to the person they are suppose to go. Plus, it would help greatly with #1.
3) We had three servers at the memorial, but they forgot to unwrap the cheese and veggie trays, which I had to do, and didn't bring enough to-go containers (ok, none) so they sent us home with the catering trays we had to return. It wasn't a big deal, but... so weird.
The actual Clarkston Event Center was clean except for the hand prints on the glass doors. Please use some Windex on those. Numerous fingerprints! I wish they had washed those doors.
My parents were happy with them, and assured me that when they delivered the trays back to the catering office, there were many people who ran out to help. About time. read more